Julian Perez

The dealership is great. They worked with me to get some workable numbers. The dealership itself is a nice facility! They worked with me to get some workable numbers. The dealership itself is a nice facility! More

by MCMATH.ALONZO Verified Customer Verified Customer

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Salesperson was good, but the dealership as a whole was less than desirable and wouldn't purchase another vehicle from here. less than desirable and wouldn't purchase another vehicle from here. More

by BFOREAL65 Verified Customer Verified Customer

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They were great to do business with! Very welcoming as soon as we walked in the door! Celia was wonderful working with. She took her time with us and answered all of our questions and th Very welcoming as soon as we walked in the door! Celia was wonderful working with. She took her time with us and answered all of our questions and then some! We would definitely recommend them to anyone looking to buy a car. Thank you so much Celia for taking care of us! You were amazing! More

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Refused to make repairs claiming they did not have the parts. Then tried to sell an extended warranty. Very difficult to deal with. parts. Then tried to sell an extended warranty. Very difficult to deal with. More

by CROUCHJEREMIAH Verified Customer Verified Customer

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Great customer service! !! Thanks for everything you guys for me. Mohammed was amazing and fast. !! Thanks for everything you guys for me. Mohammed was amazing and fast. More

by ASHLEYANN.HERNANDEZ Verified Customer Verified Customer

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Very good treatment and responsible. Good service. Satisfied with the car bought on the spot. Good service. Satisfied with the car bought on the spot. More

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Overall, I had a pleasant experience. I arrived early on a Saturday morning and it was already busy. I did my homework before coming in so I knew what I wanted and what I was willing to p I arrived early on a Saturday morning and it was already busy. I did my homework before coming in so I knew what I wanted and what I was willing to pay. Of course it took a couple of hours to test drive and arrive at an agreeable price but I left the dealership with the car I came in to see. Julian (sales manager) was a pleasure to deal with and entertained the numbers I had in mind to pay. Ahad was helpful and took care of us even though he had other customers. I am a first time VW owner and look forward to continued business with this dealership. More

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Great service, the trade in and purchase process was seamless. I will definitely go back to the dealer for my next purchase. seamless. I will definitely go back to the dealer for my next purchase. More

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VW of Downtown Chicago is a modern marvel. The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department was very helpful getting new floor mats for our car and even had them in stock! I cannot understand why people would go anywhere else for their VW needs. More

by FordF150 Verified Customer Verified Customer

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I had a good experience at VDC. Emre was a lovely guy and treated us with respect. Ahad helped us out willingly to get our license plates put on, and Julian skillfully helped us thr Emre was a lovely guy and treated us with respect. Ahad helped us out willingly to get our license plates put on, and Julian skillfully helped us through the final paperwork. I didn't personally work with Rocco, but if he were the "Manager "that Emre was discussing our deal with, then I would have a gripe. We came to that dealership attracted by a special price, which we were quickly told was not for real. After some negotiation, we got close to that price but were presented with an offer that added another 2K for the VDC special maintenance plan, which we didn't ask for or want, and preceded to tell Emre why. Emre was then caught in the middle of making the sale and pleasing his boss. We ultimately negotiated the 2K to 1K and were left with paying for a service we know practically nothing about and will likely never use. In the end, we bought a beautiful car and Emre was able to smooth out any awkwardness as we completed the deal. VDC seems like a group of nice people, but they should have a look at the promises about the prices they advertise as well as the extra services they attempt to upsell. More

by THOMAS.OKON Verified Customer Verified Customer

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