Joshua Ataga

I bought my new Civic Si nine months ago and I still get angry every time something reminds me of the experience. That should tell you something. The sales process was great. Erik Chipman was a pleasur angry every time something reminds me of the experience. That should tell you something. The sales process was great. Erik Chipman was a pleasure to work with, and quoted a price over email, which a lot of dealers won't do. Stephen Bennett was also great when I stopped by to put down earnest money. Point of note, they both reminisced about the Huggins days, back before Norm Reeves took over. That should tell you something. I bought my last new car from Huggins, a 2017 Odyssey, and it was smooth sailing. I expected the same under the new ownership, but it was not to be. After Erik handed me off to the desk manager (I don't remember his name) the games began. Mr. Desk Manager told me that he could not sell me the car at the price Erik quoted, because he didn't realize when he approved the deal that it was an Si. You might be wondering, why is he telling me this? Either he messed up or his salesman messed up, either way, that's all between them. I shouldn't be involved. But as I'm sure you realize, he was telling me because this was all theater. He just wanted me to think there had been a mistake so that he could eventually say, "Well, you know what, I'm going to go ahead and give you the car at that price, even though it's a mistake and you're totally taking advantage of us. Because it's the right thing to do." So now they have me thinking that the perfectly fair and reasonable price I had been quoted over email is some kind of steal. I'm robbing them blind so I owe them a favor. And they expected to cash in immediately. Next I'm walked back to the finance office where I sit down with Emmanuel Corpus. He's friendly enough, but he won't take "no" for an answer. He tries over and over and over and over to get me to buy all the finance extras. He is clearly leaning on the choreographed "deal" that was set up by the desk manager, implying that because I was taking advantage of a mistake, I should make it up to them by purchasing some of their extended warranty nonsense. There was even one point where someone walked in to talk to him about something unrelated and this random dude turned to me and was like "Oh I heard about that amazing deal you got, congratulations!" So choreographed! But I don't bite. Finally, Emmanuel gives up and turns me over to Joshua Ataga, another finance salesperson. This guy is jacked (Google him). I don't know if he is intended to be physically intimidating or if it's just a coincidence that they bring in a dude with arms the size of tree trunks to try to strong-arm you into buying crap you don't want, but that's the size of it. Josh is explicit about what up until then had only been implied--"because of the deal you're getting, you owe it to us to buy some of this additional coverage." I still refuse and the guy walks out in a huff. Like seriously, big strong man about to have a himself a little snit. Back to Emmanuel, and this next part is probably what I found most annoying about the whole thing. Emmanuel acknowledges that things got a little tense with the hard sell and Josh and everything, but I must understand that they are just doing their jobs. Sure. But he wants me to know that I should under no circumstances leave them a negative review! Because if I do, it will only hurt the salesman, Erik Chipman. And I like Erik, right? I wouldn't want Erik to lose his license to sell cars (???) just because things got a little tense in the finance office, right? And so I guess that's why I'm here, leaving a negative review. Because Emmanuel told me not to. Obviously everything he said is bogus, but on the off-chance that one negative review can jeopardize these people's careers, then Emmanuel and Josh, consider your licenses to sell cars in the state of Texas revoked! More

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Ali was a huge help and I could not be happier. Would recommend him to anybody looking for a new car! Would recommend him to anybody looking for a new car! More

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Very nice place Nume was very patient and very helpful with us. Great experience will definitely recommend with us. Great experience will definitely recommend More

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I am not satisfied at all about what happened in norm reeves Honda, I paid $10k for down payment for used car but the staff didn’t register it as a down payment, later I found that the huge amount go to reeves Honda, I paid $10k for down payment for used car but the staff didn’t register it as a down payment, later I found that the huge amount go to insurance and warranty and other things not needed at all ! When I asked for return my money back to me and get your car; they refused. When I asked for cancellation for unnecessary payments they refused some of it !!! They exploited me. Also the financial manager she treated us badly. I can’t imagine that. I believe that if I ask for help; they should help me, unfortunately they don’t. Unbelievable!! How terribleness they were ! More

by Jumashamieh Verified Customer Verified Customer

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From the Sales Department to the finance department, Norm Reeves Honda handled my car buying experience perfectly! Highly recommended! Reeves Honda handled my car buying experience perfectly! Highly recommended! More

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Greate service. He give me all the tools needed to take the right decision . Amability He give me all the tools needed to take the right decision . Amability More

by holguin.paola Verified Customer Verified Customer

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Fast reliable and affordable. They made my trade in very smooth and worth it. I will recommend them any day any time They made my trade in very smooth and worth it. I will recommend them any day any time More

by emaghovans Verified Customer Verified Customer

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Honda is a great brand with thoughtful, excellent design… And this dealership is a well-run dealership with courteous responsive team members that are not pushy, but who work with their clients to reach an o And this dealership is a well-run dealership with courteous responsive team members that are not pushy, but who work with their clients to reach an outcome that is good on all fronts. More

by aj_stover Verified Customer Verified Customer

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Thank you Sarah with Sales for making the experience pleasant and answering all of our crazy questions. You helped us figure out every piece of the Odyssey. Thank you Joshua with Financial also who exp pleasant and answering all of our crazy questions. You helped us figure out every piece of the Odyssey. Thank you Joshua with Financial also who explained everything perfect. You made sure we understood everything and helped us make the best decisions for us. You made it quick and painless once we were handed over to financial. Thanks yall. We’ll be back! More

by jglo Verified Customer Verified Customer

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Efficient and straight forward It was a good experience with honest talk and completed in an efficient and timely manner with honest talk and completed in an efficient and timely manner More

by ron.jencopale Verified Customer Verified Customer

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