Josh Chernault
Josh Chernault at Koons White Marsh Chevrolet
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Josh Chernault

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.7
32 Reviews
4.7

32 Reviews

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32 Reviews of Josh Chernault

November 25, 2024

Dealership Rating
Employee Rating

From the time I received a letter notification from GM till I got my truck back, Koons was great to deal with. Scheduling the appointment was quick and efficient. Drop off was a breeze and pick up was per More

by Kfort410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2024

Koons White Marsh Chevrolet responded

Thank you for sharing your experience with Koons White Marsh Chevrolet! We're glad to hear that the process was smooth and efficient. If you have any concerns about the mileage, please feel free to reach out so we can address it promptly.

October 28, 2024

Dealership Rating
Employee Rating

I was in and out faster than stated, Josh took care of me as usual More

by williammbruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2024

Koons White Marsh Chevrolet responded

William, we really appreciate your confidence in Josh and the team! Thank you for choosing Koons White Marsh Chevrolet and for sharing your experience. Drive safely!

October 16, 2024

Dealership Rating
Employee Rating

Joush was great. He took time with me and explained everything that needed to done. Great. More

by tyroneevaughn
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 17, 2024

Koons White Marsh Chevrolet responded

We're delighted to hear that Josh demonstrated our commitment to customer service! Thank you for the stellar review of Koons White Marsh Chevrolet.

October 16, 2024

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Employee Rating

Very nice, he explained everything that needs to be done and things that didn't need to be done. Very kind person. More

by tyroneevaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2024

Koons White Marsh Chevrolet responded

Tyron, we're glad to hear you had a positive experience at Koons White Marsh Chevrolet! Thank you for sharing your feedback with us.

August 26, 2024

Dealership Rating
Employee Rating

Purchased 3 SUV's over the past 7 years and referred family who also purchased here! The service team is Wonderful! I personally request Tom who is Excellent with Customer Service and keeping me updated More

by Purplelady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Krause, Thomas Howard

Aug 26, 2024

Koons White Marsh Chevrolet responded

Thank you for your continued trust in Koons White Marsh Chevrolet! We're delighted to hear that Tom and our service team have consistently provided excellent customer service. We appreciate your referrals and look forward to serving you again!

August 20, 2024

Dealership Rating
Employee Rating

I had a service appointment, I was on 15 minutes early. It took 2.5 hours for a 30 minute service. I found the amount of time More

by Jpcoool69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 21, 2024

Koons White Marsh Chevrolet responded

I apologize for the extended wait time during your service appointment. We strive to be as efficient as possible, yet it's clear we fell short this time. Rest assured that our team will use your feedback to improve our work moving forward. With that said, please reach out to me if you'd like to discuss this further or have any other concerns to share. Thank you, Nick Chapman - Service Director nick.chapman@koons.com

March 14, 2024

Dealership Rating
Employee Rating

Appt started on time staff greeted us upon arrival Josh great with explainations after service completed Service bery timely More

by keepsmiling517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann

Mar 14, 2024

Koons White Marsh Chevrolet responded

We're glad to know that you had a timely and efficient service experience with us at Koons White Marsh Chevrolet. Thanks for acknowledging Josh's efforts, we'll be sure to pass on your kind words!

January 21, 2024

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Employee Rating

Been dealing with Koons Chevrolet in White Mash since 2018. Bought my Cruze from them then. There service department is the best I have had the pleasure to work with. They are professional and make it ea More

by paco8104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Krause , Tim Berg

Jan 22, 2024

Koons White Marsh Chevrolet responded

We're delighted to know that you've had a positive experience with our service department at Koons White Marsh Chevrolet since 2018. We strive to provide clear communication and convenient payment options for all of our customers. Thanks for trusting us with your vehicle needs!

Jan 22, 2024

paco8104 responded

Thanks again. Koons White Marsh.

November 22, 2023

Dealership Rating
Employee Rating

Worst service center I’ve ever dealt with. Said my car would be finished in an hour. Three hours later they hadn’t touched it the fourth bad experience that I’ve had with them. More

by Rwhitey67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 22, 2023

Koons White Marsh Chevrolet responded

I'm sorry to hear about your experience. We aim for efficient and reliable service, so it's disappointing to see we've missed the mark during your visits. I'd like the opportunity to address this with you directly and find a way forward that restores your confidence in us. Please reach out at your earliest convenience - Thank you, Christian Stark - Customer Relations Manager - 410-931-8600 x1120.

October 20, 2023

Dealership Rating
Employee Rating

I have a good experience in that office the service is really great and I have to leave my vehicle there for a couple hours and then come back to get it I love this place More

by Household51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 20, 2023

Koons White Marsh Chevrolet responded

We're glad to know you had a great experience with us at Koons White Marsh Chevrolet! We appreciate your patience and trust in leaving your vehicle with us. Thanks for the love, we hope to see you again for any future servicing needs!

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