Josh Chernault
Josh Chernault at Koons White Marsh Chevrolet

Josh Chernault | Page 16

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.8
189 Reviews
4.8

189 Reviews

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189 Reviews of Josh Chernault

September 30, 2025

Dealership Rating
Employee Rating

was able ti get serviced on a Saturday for an oil change , first time using this dealership More

by Chaswsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

Koons White Marsh Chevrolet responded

Chaswsr, thanks for the awesome review of Koons White Marsh Chevrolet!

September 30, 2025

Dealership Rating
Employee Rating

Service department employees were Courteous and knowledgeable. Service was completed in less time than was estimated. More

by tinachios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2025

Koons White Marsh Chevrolet responded

We are glad to hear our team got the job done so efficiently. Thank you for choosing Koons White Marsh Chevrolet!

September 11, 2025

Dealership Rating
Employee Rating

Courtney was great! The service writer that checked me in and the service manager failed greatly. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Courtney Krause

Sep 12, 2025

Koons White Marsh Chevrolet responded

Tom - While I am glad to read your positive comments about Courtney, I am sorry to see the low rating, as we take customer service very seriously. If you're willing, I would love to get a bit more information about your visit to see if there is anything I can do to help. Would you please reach out to me directly? Thank you, Christian Stark - Customer Relations Manager - christian.stark@koons.com

August 22, 2025

Dealership Rating
Employee Rating

I was in Koons at 8:30 AM. They finished the tire change at 12:30 PM. On my way home. The very tired that was changed went flat. Had to be towed back to Koons where I had to wa More

by dsheppard7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 22, 2025

dsheppard7 responded

Koons service department keeps you there at Koons for a long period of time anywhere between three and five hours. Koons does not make you aware that they have transportation to take you to the mall. If you patronize Koons as I have, please eat breakfast, take your lunch and a book because you will be there for several hours. Donna S

Aug 22, 2025

dsheppard7 responded

Koons service department it’s an all day appointment.

August 18, 2025

Dealership Rating
Employee Rating

Wonderful experience, Courtney in the service department was exceptional and knowledgeable, will definitely use this store moving forward... More

by John Bea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Krause

Aug 20, 2025

Koons White Marsh Chevrolet responded

John, thank you for highlighting Courtney's expertise! We're happy to hear you had a great experience with us. We look forward to working with you again at Koons White Marsh Chevrolet! Safe travels ahead!

August 16, 2025

Dealership Rating
Employee Rating

Sales manager Chris Silk has been very helpful in my new Chevrolet purchases for several years. He resolved a problem with a new purchase much to my satisfaction! I've sent my stepson to him for a Blazer, t More

by garychaney48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelly Paris, Brandon Behr, Courtney Krause , Chris Silk

Aug 19, 2025

Koons White Marsh Chevrolet responded

Gary, we are overjoyed to hear that Chris has been consistently helpful and resolved your issue smoothly! Thank you for choosing Koons White Marsh Chevrolet and for recommending us to your stepson. Safe travels ahead!

May 08, 2025

Dealership Rating
Employee Rating

Absolutely love my sale consultant Ryan Parker. I have brought 6 cars from him and would recommend him to anyone. I can tell he loves his job and is very knowledgeable about the car buying process More

by Ebonee Tisdale
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 08, 2025

Koons White Marsh Chevrolet responded

Thank you for your continued trust in Koons White Marsh Chevrolet! We're delighted to hear that Ryan and our team have consistently provided a welcoming experience and great deals. We appreciate your loyalty, and we'll be here whenever you're ready for car number seven!

January 08, 2025

Dealership Rating
Employee Rating

Our salesman Sydney was great. He was available when we needed. He spent all the time we needed for questions More

by mysammie08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Coulson, Sidney Brooks

Jan 08, 2025

Koons White Marsh Chevrolet responded

We're delighted to hear that Sydney provided you with excellent service at Koons White Marsh Chevrolet. It's wonderful to know he was attentive and helpful throughout your visit. Thank you for sharing your experience!

November 25, 2024

Dealership Rating
Employee Rating

From the time I received a letter notification from GM till I got my truck back, Koons was great to deal with. Scheduling the appointment was quick and efficient. Drop off was a breeze and pick up was per More

by Kfort410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2024

Koons White Marsh Chevrolet responded

Thank you for sharing your experience with Koons White Marsh Chevrolet! We're glad to hear that the process was smooth and efficient. If you have any concerns about the mileage, please feel free to reach out so we can address it promptly.

October 28, 2024

Dealership Rating
Employee Rating

I was in and out faster than stated, Josh took care of me as usual More

by williammbruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2024

Koons White Marsh Chevrolet responded

William, we really appreciate your confidence in Josh and the team! Thank you for choosing Koons White Marsh Chevrolet and for sharing your experience. Drive safely!

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