Jon Rydings

My experience with Colonial Ford’s service department has been extremely disappointing. The issues started long before I ever picked up my vehicle. Throughout the repair process, communication was consisten been extremely disappointing. The issues started long before I ever picked up my vehicle. Throughout the repair process, communication was consistently poor. I repeatedly found myself having to chase down updates, request information that should have been proactively provided, and try to get a clear understanding of where things stood with a major repair. There was a noticeable lack of follow-up, transparency, and ownership throughout the process. When you trust a dealership with a significant repair like a transmission rebuild, you expect professionalism, communication, and confidence that your vehicle is being handled properly. Instead, I often felt like I was the one responsible for tracking down answers and getting updates. Unfortunately, the concerns continued after the vehicle was returned to me. Shortly after pickup, additional issues arose, and the vehicle is now back at the dealership. Once again, we are left waiting — waiting for communication, waiting for answers, and waiting for someone to take ownership of the situation. Problems can happen with any repair. What defines a quality service department is how they communicate and support their customers when those problems occur. In this situation, the lack of transparency, follow-through, and responsiveness has been the most frustrating part of the entire experience. A customer should not have to repeatedly chase a dealership for information after spending thousands of dollars and trusting them with a major repair. We are still waiting for a call and a clear explanation of what is happening with our vehicle. More

by cespence54 Verified Customer Verified Customer

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Sleays great serviec. Everyone is friendly and helpful. Nice room to wait with refreshments and tv Everyone is friendly and helpful. Nice room to wait with refreshments and tv More

by TPR119 Verified Customer Verified Customer

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Professional, no wait, zero trouble. Had me in and out in record time. Thank you Had me in and out in record time. Thank you More

by 1229629 Verified Customer Verified Customer

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Convenient location to where I live. Believe repair prices are well beyond what local shops can and will do for lesser money. Would only return to a Ford dealership if was only a parts a Believe repair prices are well beyond what local shops can and will do for lesser money. Would only return to a Ford dealership if was only a parts and installation that your company has made sure no other shop can repair! You price each job by the hours it says to do the job. Not the actual hours it takes to get done. That’s xxxxxxxx 🤬 More

by RICHARDKUNZ1959 Verified Customer Verified Customer

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Terrible communication, lying, deceitful. Full of excuses and incompetence. Would not recommend to anyone. Stay away. Full of excuses and incompetence. Would not recommend to anyone. Stay away. More

by tylerbrown Verified Customer Verified Customer

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I asked for oil change and fuel filter and they did more than i said and charged me 806,52 that was not what i asked for. i will not do it again. Your people on the counter need to pay attention. than i said and charged me 806,52 that was not what i asked for. i will not do it again. Your people on the counter need to pay attention. More

by EAGLEEPJ Verified Customer Verified Customer

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Went there for a draw in my battery,was told it was fixed to find out it wasn’t after spending $1,700.Then took it back and they wanted to charge me another $2,011 dollars very disappointed. to find out it wasn’t after spending $1,700.Then took it back and they wanted to charge me another $2,011 dollars very disappointed. More

by ESTRELA9253 Verified Customer Verified Customer

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I’ve been working with Colonial ford for 3 years now for any services I may have. Their communication and service is top tier. I trust them with my vehicle and know they do whatever they can to make you com any services I may have. Their communication and service is top tier. I trust them with my vehicle and know they do whatever they can to make you comfortable and confident with their services. More

by megangorham30 Verified Customer Verified Customer

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Right on top of the game. Came in greeted explained work to be done. Sat down and very quickly came over to ne explained everything needed. Thanked me and off I went. Great te Came in greeted explained work to be done. Sat down and very quickly came over to ne explained everything needed. Thanked me and off I went. Great team More

by fillman5 Verified Customer Verified Customer

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Great experience, very professional, and communication was perfect throughout the reservation to drop off and pickup. was perfect throughout the reservation to drop off and pickup. More

by Anthony@ne3inc.com Verified Customer Verified Customer

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