Jason Giacoppo

The service experience itself was less than ideal. The associate assigned to me was new and lacked some of the customer service skills necessary for the role. What was scheduled as a one-day service a The associate assigned to me was new and lacked some of the customer service skills necessary for the role. What was scheduled as a one-day service appointment ultimately stretched into seven days. The most frustrating part was the lack of communication throughout the process—calls went unreturned, and the explanations I received were often inconsistent. It wasn’t until I connected with a different associate that my experience began to improve. They took the time to answer my questions and, most importantly, communicated clearly and consistently. While I was still disappointed with the overall situation, things changed when I finally picked up my truck. The service manager pulled me aside, listened to my concerns, and handled the situation with professionalism and understanding. He not only acknowledged the issues but also significantly reduced my bill. That interaction alone saved me as both a service customer and a future sales customer. Mistakes happen—we’re all human. What truly defines a company is how those mistakes are addressed. In the end, the service manager turned a very negative experience into one that restored my confidence in the dealership. Well done. More

by STEVESANTOS Verified Customer Verified Customer

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Great experience, very professional, and communication was perfect throughout the reservation to drop off and pickup. was perfect throughout the reservation to drop off and pickup. More

by Anthony@ne3inc.com Verified Customer Verified Customer

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Colonial Ford of Plymouth is by far the best Ford dealership I have ever done business with. The staff is always friendly and attentive. My vehicles are always ready when promised, and their prices a dealership I have ever done business with. The staff is always friendly and attentive. My vehicles are always ready when promised, and their prices are more than fair. Honestly, I couldn’t ask for anything more. I pass a few other Ford dealerships on my way to service my vehicles there, but I will drive the extra miles every time given the exemplary service that I consistently receive. More

by MikeK Verified Customer Verified Customer

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