John Thorpe

They had just the car I was in the market for, a 2019 VW Jetta GLI Autobahn in a rare silver and black but I was put off by some of the reviews, especially the complaints about people driving a long distanc Jetta GLI Autobahn in a rare silver and black but I was put off by some of the reviews, especially the complaints about people driving a long distance and finding the car they wanted not available. Since I would be coming from the Bay Area I called and was connected with Tareena who checked and then double checked inventory, assured me it would be there for me, set an appointment, lined me up with a great salesman, Andriy, and connected me with a sales manager, John, who quoted me a somewhat reduced price on the spot which I accepted. On the way there I got lost on back roads because of a detour but I called and Andriy said not to worry. Arriving 45 minutes late Andriy was waiting at the curb and we were on the road in about five minutes. He was knowledgeable, patient, helpful and relaxed ........ no hard sell from him, actually he was the best car salesman I had ever worked with. He honored the price from John and after quickly moving through some paper work he passed me on to Samir in finance after Tareena stopped by to say hello. Samir was equally professional, informative and patient, no hard upselling from Samir. He quickly and efficiently moved through the multitude of mandatory documents. His space age desktop was amazing and made the process quick and painless. So, it was a class act from start to finish, far and away the best car buying experience I have ever had. Everyone was pleasant, professional, honest, knowledgeable and a pleasure to work with. When we ran into some issues due to some of my special requirements they took them in stride and quickly came up with good solutions. So if I am in the market for a car in the future, Elk Grove Toyota is the first place I will look. More

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The professionalism start from the time we entered the lot and was greeted by the salesman. However the General Manager John was very helpful. Not sure of model or trim package to choose from John went ou lot and was greeted by the salesman. However the General Manager John was very helpful. Not sure of model or trim package to choose from John went out of his way to help review several models with no pressure. This! Along with the fact the 2025 Camry’s are beautiful made the purchase really easy. More

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Excellent and fair service from sales rep, manager, and finance. Would definitely purchase here again finance. Would definitely purchase here again More

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The dealer had my choice truck after searching through about half a dozen other dealers. I am glad to have come across Elk Grove Toyota by view on the 99 freeway. John Thorpe assertively showed me around about half a dozen other dealers. I am glad to have come across Elk Grove Toyota by view on the 99 freeway. John Thorpe assertively showed me around and helped me with the decision. Then Alfredo Farias helped me with figures and information projections and prepared for next day buying process. The greeting salesman Andrew Levchenko took care of everything else very professionally. He was knowledgeable and friendly and saw that everything was taken care throughout. Adam Niazi made an amazing conviction of the extra care vehicle service and in lightning speed and with a great smile completed all applications. More

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To the point and honest. Very friendly and i felt i got a good deal. Very friendly and i felt i got a good deal. More

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Andrew did a great job, very patient and courteous. . they do utilize a team concept sales , finance and electronics person for orientation.. overall got a hard to get Highlander hybrid…! . they do utilize a team concept sales , finance and electronics person for orientation.. overall got a hard to get Highlander hybrid…! More

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Even through the vehicle shortages, the team at Elk Grove Toyota consistently maintained communication and updates. There was no surprises when buying the car. This is one of the few honest dealerships in No Toyota consistently maintained communication and updates. There was no surprises when buying the car. This is one of the few honest dealerships in Northern California who believe in long-term relationships rather than short-term profits. More

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Poor customer service. Bought a brand new truck and you weren't even taken care off. Bought a brand new truck and you weren't even taken care off. More

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Awesome experience! We bought our 2022 Camry XSE here and everyone made the experience so easy and amazing. Izea was great and super helpful and knew everything about th We bought our 2022 Camry XSE here and everyone made the experience so easy and amazing. Izea was great and super helpful and knew everything about the car and was never pushy. Adam was great as well and went over everything with us and was also very respectful and never pushy. John Thorpe helped us out a lot as well. We will be buying more cars from them in the future! More

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The sales and finance team at Elk Grove Toyota made my vehicle purchase experience wonderful. I want to thank Romy Cruz for being an excellent salesman. I aso want to thank Samir in finance for taking car vehicle purchase experience wonderful. I want to thank Romy Cruz for being an excellent salesman. I aso want to thank Samir in finance for taking care of the purchase paperwork. The customer relations associate, Drew Kelley, was very detailed with explaining all the features in the vehicle. Thank you Elk Grove Toyota Team! More

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