John Seremetis

Very friendly staff very accommodating and thorough. Very impressed with the people there. convenient location and very clean. Very impressed with the people there. convenient location and very clean. More

by marty.gorman3 Verified Customer Verified Customer

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Excellent service as always. Friendly and helpful team. Good communication on the progress of my repair and what was needed as the vehicle was towed to dealership with a flat t Friendly and helpful team. Good communication on the progress of my repair and what was needed as the vehicle was towed to dealership with a flat tire. More

by linda.lagorga Verified Customer Verified Customer

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Outstanding service and communication about my vehicles needs and updates. Clean, pleasant waiting area w refreshments needs and updates. Clean, pleasant waiting area w refreshments More

by Bradley Verified Customer Verified Customer

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You have a wonderful service department. They are very accommodating kind curious always. I have recommended your dealership to my friends and fellow employees. Thanks. Dr. Desai. They are very accommodating kind curious always. I have recommended your dealership to my friends and fellow employees. Thanks. Dr. Desai. More

by ldesai Verified Customer Verified Customer

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We love Colonial Cadillac. Great customer service and excellent repair service. We have been going there for many years. Great customer service and excellent repair service. We have been going there for many years. More

by JDHOGA Verified Customer Verified Customer

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Purchased a XT6 Sport for my wife at Colonial , best decision as I was shopping around when I spotted this car online, it was at Colonial. We were met with professionalism, courtesy, and not typical pre decision as I was shopping around when I spotted this car online, it was at Colonial. We were met with professionalism, courtesy, and not typical pressure from car salesmen. They worked with respect and actually listened to what we wanted , then delivered painlessly and perfectly. After driving the car for a few days we noticed a factory defect in the passenger seat leather, we notified Colonial and brought the car in . It took some time as it was the manufacture but Colonial kept at it until the issue was resolved . We only buy American cars and Cadillac is the best , Colonial is unquestionably the best dealer in New England . Highly recommend this team if you are in the market for a Cadillac ! Daniel More

by danielzobrien Verified Customer Verified Customer

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They did a great job and quick and fast got me out in one hour hour More

by ABRESTIANO Verified Customer Verified Customer

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Always a pleasant experience. Alex (GM) is always accommodating and the Service Department is always on point Alex (GM) is always accommodating and the Service Department is always on point More

by debbin1 Verified Customer Verified Customer

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I recently brought my truck in for some warranty repairs, and those were handled quickly and efficiently. While I was there, I asked about upgrading my tires. Jim in the service department was very helpful w and those were handled quickly and efficiently. While I was there, I asked about upgrading my tires. Jim in the service department was very helpful walking through the options, and we decided on a set that the technicians installed that day. After picking up the truck, I immediately noticed severe shaking at highway speeds (around 62 MPH and above), and the alignment felt off. I contacted Jim, and he asked me to bring the truck back so they could take another look. After reviewing the issue, they determined they did not have the proper equipment to balance those particular tires and sent them to another dealership. Unfortunately, when I got the truck back, the shaking was still just as bad. I then scheduled a road force balance with another dealership that specializes in balancing larger tires. After working through the tires, they were able to correct the issue and get the truck driving properly. I contacted Peter, the service manager, explained what happened, and he told me to move forward with the fix and bring him the invoice. As promised, he agreed to reimburse me for the cost. The process overall was time-consuming and frustrating, and I certainly wish it hadn’t happened. That said, both Jim and Peter were professional and worked with me throughout the situation until it was resolved. We all agreed that tires of this size may be better serviced at a location equipped with the proper road force balancing equipment. While the situation was aggravating, I do appreciate the service team standing behind the issue and making it right in the end. More

by JARROD.H.SNELL Verified Customer Verified Customer

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The staff is Knowledgeable, understanding, and quick! Entire experience is stress free! Thanks so much! Entire experience is stress free! Thanks so much! More

by tomatobest Verified Customer Verified Customer

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