Denise Leigh

Very friendly staff very accommodating and thorough. Very impressed with the people there. convenient location and very clean. Very impressed with the people there. convenient location and very clean. More

by marty.gorman3 Verified Customer Verified Customer

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Excellent service as always. Friendly and helpful team. Good communication on the progress of my repair and what was needed as the vehicle was towed to dealership with a flat t Friendly and helpful team. Good communication on the progress of my repair and what was needed as the vehicle was towed to dealership with a flat tire. More

by linda.lagorga Verified Customer Verified Customer

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Outstanding service and communication about my vehicles needs and updates. Clean, pleasant waiting area w refreshments needs and updates. Clean, pleasant waiting area w refreshments More

by Bradley Verified Customer Verified Customer

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You have a wonderful service department. They are very accommodating kind curious always. I have recommended your dealership to my friends and fellow employees. Thanks. Dr. Desai. They are very accommodating kind curious always. I have recommended your dealership to my friends and fellow employees. Thanks. Dr. Desai. More

by ldesai Verified Customer Verified Customer

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My 5/12/26 appointment at Colonial Cadillac in Woburn was Great. Kudos to Peter, Denise, and Jim (i.e., the most recent addition to the Service Department) for their professional and welcoming approach to c Great. Kudos to Peter, Denise, and Jim (i.e., the most recent addition to the Service Department) for their professional and welcoming approach to customers and to their diligence in assuring customer satisfaction. Dr. D. on 5/19/26 More

by Dr.D Verified Customer Verified Customer

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We love Colonial Cadillac. Great customer service and excellent repair service. We have been going there for many years. Great customer service and excellent repair service. We have been going there for many years. More

by JDHOGA Verified Customer Verified Customer

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Denise was wonderful. Very professional and knowledgeable. I had bought new tires and had a front end alignment. They were unable to complete it due to an issue with my f Very professional and knowledgeable. I had bought new tires and had a front end alignment. They were unable to complete it due to an issue with my front driver's side tire. I brought it in for service. Had it check and was told it was fine. Went back where I got my tires and was told it was not. Had to go back to the dealer and they needed to replace the tie rod. And actually you charged me for the front end alignment that couldn't be completed in the first place. So I paid twice for a front end alignment. Not sitting well with the me More

by Barnzy Verified Customer Verified Customer

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I scheduled a diagnostic appointment for a check engine light and I thought it would be assessed the day of my appointment but the shop didn’t have time to get to it, so now it’s the weekend and the part w light and I thought it would be assessed the day of my appointment but the shop didn’t have time to get to it, so now it’s the weekend and the part won’t be delivered until Monday. I had plans to dive 2.5 hours north for a few days of vacation, but I’m not certain my car will be ready for my trip. Disappointing. I had to call late in the day to ask for an update the day of my appointment, only to find out it wasn’t even looked at. Frustrating because I don’t have a second car and I have to work. Renata is great though, she’s very personable and understanding. I enjoy interacting with her, she gets what you’re going through and does her best to help. More

by mjsawyer08 Verified Customer Verified Customer

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As a first time customer, I was extremely pleased with my 5 star experience. Denise was very knowledgeable, professional, and responsive to my questions. She kept me updated and graciously walked me out to m 5 star experience. Denise was very knowledgeable, professional, and responsive to my questions. She kept me updated and graciously walked me out to my car when my service was completed. I called back as I forgot to order touch up paint and she took care of having ready for me to pick up. Flawless and perfect experience. More

by HI2MAC4 Verified Customer Verified Customer

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Purchased a XT6 Sport for my wife at Colonial , best decision as I was shopping around when I spotted this car online, it was at Colonial. We were met with professionalism, courtesy, and not typical pre decision as I was shopping around when I spotted this car online, it was at Colonial. We were met with professionalism, courtesy, and not typical pressure from car salesmen. They worked with respect and actually listened to what we wanted , then delivered painlessly and perfectly. After driving the car for a few days we noticed a factory defect in the passenger seat leather, we notified Colonial and brought the car in . It took some time as it was the manufacture but Colonial kept at it until the issue was resolved . We only buy American cars and Cadillac is the best , Colonial is unquestionably the best dealer in New England . Highly recommend this team if you are in the market for a Cadillac ! Daniel More

by danielzobrien Verified Customer Verified Customer

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