Glenn Toyota great dealership
From purchasing a car or to servicing your car you couldn’t ask for a better dealership than Glenn Toyota! The sales people service technicians and
From purchasing a car or to servicing your car you couldn’t ask for a better dealership than Glenn Toyota! The sales people service technicians and their finance department.
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by Pat
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Finn
, Neil Dimaso, Monica Ventura
Oct 09, 2019 -
Glen Toyota responded
Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business!
Rob D
GM
Real down to Earth, genuine, professional employees
I was listened to concerning my needs and expectations. I felt no pressure. Everything was clearly explained upfront, honestly and all in a very frien
I was listened to concerning my needs and expectations. I felt no pressure. Everything was clearly explained upfront, honestly and all in a very friendly, relaxing manner. I'm sorry I haven't come here years ago.
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by TREBOR78
Verified Customer
Verified Customer
Other Employees Tagged:
Bob Baran
, Sheina Chinchay, Neil Dimaso
Sep 06, 2019 -
Glen Toyota responded
Thanks so much for the feedback, Glen Toyota appreciates your business!
Rob D GM
Excellent customer service.
Very satisfied with the service. The finance department really went above and beyond to work with us. Would recommend Glen Toyota to family and friend
Very satisfied with the service. The finance department really went above and beyond to work with us. Would recommend Glen Toyota to family and friends.
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by nba98jam
Verified Customer
Verified Customer
Other Employees Tagged:
Bob Baran
, Johnny Cruz
Aug 17, 2019 -
Glen Toyota responded
Glen Toyota appreciates your feedback and business!
Thanks
Rob D GM
Good dealership
No hidden fees or charges. Good sales reps. Promises are kept. Negotiations are allowed to listen to the customer's needs. Helpful in explaining feat
No hidden fees or charges. Good sales reps. Promises are kept. Negotiations are allowed to listen to the customer's needs. Helpful in explaining features.
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by Crazy eights
Verified Customer
Verified Customer
Aug 13, 2019 -
Glen Toyota responded
Thank you so much for the great feedback.
We look forward to seeing you in the future!
Rob D GM
Kudos to Javier Flores
No pressure--only demonstrated knowledge about the products and a very professional manner. Would recommend Javier Flores to others without hesitatio
No pressure--only demonstrated knowledge about the products and a very professional manner. Would recommend Javier Flores to others without hesitation. Also enjoyed meeting his manager, John Kraiza. Can't comment on price because no comparisons were made early in the car shopping process, but can say this dealership's sales employees are top notch! Further proof was when I told Javier that I would write a rave review about him whether we purchased a Toyota or another car that we were considering. He was very gracious, and once again, no pressure at all!
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by MJB
Other Employees Tagged:
Javier Flores
Makes purchasing a car easy & hassle free
Our salesman, Johnny Cruz & manager John Kraiza were superlative. I’d gladly recommend them to anyone that is purchasing a vehicle. They worked extre
Our salesman, Johnny Cruz & manager John Kraiza were superlative. I’d gladly recommend them to anyone that is purchasing a vehicle. They worked extremely hard to make sure we were a satisfied client.
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by EAGLEINSTALL
Verified Customer
Verified Customer
Excellent Service again ! Keeping Betsy running well !
Betsy is the name I affectionately call my 2005 Tacoma. I love this car !
Took her in for service this week and found that there was a brake pedal
Betsy is the name I affectionately call my 2005 Tacoma. I love this car !
Took her in for service this week and found that there was a brake pedal assembly problem.
Once again the service folks (this time Bill (service advisor) and Jason (service manager) worked with me.
Jason and Bill know Betsy well since I talk about her all the time when I'm in for service for my wife or son's Toyota vehicles. They know how much this truck means to me and they treat her and I with respect.
Jason came right over to the truck when it pulled in and took her personally to the technician to work on her. This is the kind of personal service I'm talking about, and I really like.
When Bill was filling out the paperwork for me, he explained that they had to order the part and it would be a few days.
He had a loaner car ready for me before I asked, and I really appreciate his excellent customer service and attention to detail for this service visit.
I must say that excellent service like this goes a long way in keeping customers coming back to Glen Toyota.
Not only for service, but for when I need to buy another cat, which probably will be this summer for me.
Thank to Glen Toyota Service for everything. Keep up the great work !
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by Cliff
Verified Customer
Verified Customer
Liars and cheats!!
Do not buy from this crooked dealer!!! My husband’s family used to own a Jeep dealership 10 years ago and we went to Glen Toyota to purchase a used Je
Do not buy from this crooked dealer!!! My husband’s family used to own a Jeep dealership 10 years ago and we went to Glen Toyota to purchase a used Jeep. Long story short, after many tries to get them to do right after their F & I guy, Sam Zeidan, lied to us about a service contract, the general manager, Robert Daland, refused to cover the $400.00 claim and told us we should have known better that he was lying. Sam, when we said we thought he was wrong, swore up and down that Toyota was different and we could bring our car anywhere. Sam swore that he knew people who did it and even swore on his family. If they treat an former dealer like this and we were lucky enough to catch it early, imagine the lying they do to other customers. I gave them many opportunities to do the right thing. His answer was always, “You should have known better.” I wouldn’t buy a used toilet from them. I have a 4 page document listing dates, times, people I spoke with and what I was told. I would be very happy to give you the full story if you want it.
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by Disgusted
Other Employees Tagged:
Bob Baran
, Sam Zeidan and Robert Daland
May 01, 2019 -
Glen Toyota responded
Mrs. Hagedoorn,
'I've read your feedback and am aware of your situation. My goal is to assist in making you a satisfied customer.
But Before I go into detail on what I know of your issue, it needs to be said that you stating what I've said is completely not true. I have never spoken to, messaged or emailed you. To state that I said "you should have known better" or anything for that matter is not only untrue but slanderous as well. I do know you purchased an extended warranty for your Jeep from us. I also know that you have been in contact on multiple times with members of my staff and management team as well as Toyota. I do understand and you've stated that Sam said you could bring your car anywhere.
If you provide me the name of the person who spoke with the warranty company before doing the repairs and what was covered and authorized I would be happy to assist in getting that facility reimbursed so we together can figure out why a claim was denied after it was authorized.
You mentioned that you are a former dealer. So that being said it is safe to feel that you and Mr Hagedoorn have a basic working knowledge of warranty claims and service issues.
I have never heard of a Service Department, Service Manager or Technician that would allow a wrench to be turned on a vehicle without contacting the warranty company to see what is covered under the terms of the warranty and what they would be reimbursed for and at what rate since they need to know upfront how they are going to be compensated. It does not get any more basic than that. You say there is a bill from the repair facility and my question would be to them is how do they know what the warranty company would cover if they called before they did the work? This part is extremely confusing to me.
If you need to speak with me further about this my # is 201-791-3800 ext 203
Rob D
GM
I
May 01, 2019 -
Glen Toyota responded
I understand,
But just because items are listed as covered doesn't define anything. At what time did a representative call to see what would be reimbursed and if the warranty was in effect.?That is my contention and my question.
As to what Sam said, I have never had such an issue with him nor any my reps so its uncharted territory in regards to him allegedly misrepresenting something. I am my no means disputing any of that because obviously I was not present in his office.
Can you send me the invoice from the repair shop for examination? I will look at any paperwork you have for consideration.
On a side note, what is the issue or reason you would elect to not come to the dealership for repairs? Especially since the vehicle address of record is Hawthorne. Just curious, thanks.
Regards
Rob D
May 02, 2019 -
Glen Toyota responded
Mrs. Hagedoorn,
There is no admission of anything. As for condescending, that's your interpretation I am just stating facts as I see them.. I will again repeat that I have a goal to make you satisfied. I as a dealer representative will not at the same time be bullied or held hostage with misrepresentations in which you use my name stating I said things that I never said to you and hide under aliases in reviews like this or the one on Yelp that says your from Paterson.
I do however understand how the consumer in this case you may feel or react and that certainly is your prerogative. I also know if I felt I was lied to or felt slighted how I would react and it would be swift.
I also spoke with John and it is my understanding that he said or meant to say there was no need to speak to me because my answer would have been similar or the same. There is never a refusal to speak with any customer on my part and I apologize that you feel that was how I was presented to you.
My email is rdaland@glentoyota.com so when you have the documents or copies we spoke of forward them to me there.
Thank you for your feedback,
Rob D
GM
May 02, 2019 -
Disgusted responded
If you never said those things then I suggest you speak with John Kraiza as he is the one who stated that you did and that you would not speak to me privately. What I have written is factual. I not only asked to speak with you, I left a message on your voicemail. We told Sam that a used warranty through Jeep said you needed to go to a dealer. Sam told us numerous times and without a doubt that Toyota was different. Why would we, Jeep people, question a Toyota person?? Especially after he insisted he was right. The shocks were shot and I told my husband I almost bounced into another car after hitting a bump on 287. He checked immediately and they were replaced so I could get to work. Why would he confirm they would be covered when the paperwork said shocks were covered and Sam said any mechanic could do the work? I stand by my complaint as I have a list of all of the times I went in to speak about this, who I spoke to and what I was told. 3 times they told me they couldn't reimburse what I paid for the warranty, 4 times I told them I didn't want them to. All I wanted was the claim for the shocks paid and I would have to suck it up that I had to go up a dealer, which was specifically stated that I didnt want that.
May 02, 2019 -
Disgusted responded
I will get the bill to you tomorrow. I will also send you the pages of who I talked to when and what i was told if you sent it. The reason we do not want dealers to work on our cars is since we were in business for over 90 years, we did business with other dealers and customers who went to other dealers and experienced a lot of untrustworthy service people. For 3 generations our dealership was built on Christian values and honesty was our most important. We had a 100% satisfaction rate and seeing how others were treated elsewhere made us very angry and strive harder not to be that way. The only reason we would use a dealer would be for recalls and even that is done through one of our old mechanics. My husband is very particular when it comes to his automobiles. This was explained to Sam when he first brought up the warranty. I really did not want to go public with this issue. I really tried to get this taken care of quietly, but I felt very ignored and patronized by those I spoke with. I felt that if I was treated so badly as an ex dealer who you would think they would want to make sure was treated right, what was happening to others? To say a customer should have known better than your own employee, to me was very condescending and ultimately an admission that nobody cared that he lied. I will get back to you as soon as they s er nd me a copy of the bill. I believe they still have the shocks also, if you want to see them.
After-market installation of proximity-alarms for New Car
Nicole wills administered the work capably, effeciently, cheerfully . . . ,
The work required coordination with an outside supplier/installer from: i
Nicole wills administered the work capably, effeciently, cheerfully . . . ,
The work required coordination with an outside supplier/installer from: inquiry, cost negotiation, specification reconciliation, change-control + change(s)-management, scheduling, installation execution, followthrough . . . ; she pressed through everything FLAWLESSLY!
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by mehlimot
Verified Customer
Verified Customer
Other Employees Tagged:
Tom Distefano
, Nicole Willis, Andrea McHugh
Mar 20, 2019 -
Glen Toyota responded
Thank you so much for the awesome feedback. We look forward to seeing you in the future for all your Service and vehicle needs!
Rob D
GM
Very disappointed!
No counter offer was given after I made an offer for a vehicle. I was told the sales price was the final offer. I didn't feel like this place was trul
No counter offer was given after I made an offer for a vehicle. I was told the sales price was the final offer. I didn't feel like this place was truly trying to sell me a car. I didn't even get a follow up after the offer or another vehicle suggestion. Customer service skills needs improvement!.
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by Just Tanya
Mar 21, 2019 -
Glen Toyota responded
Hi,
At this moment I can only apologize for what has transpired. I need more information to review what happened so I can look up your information in our system. I tried to search by the name Tanya and unfortunately can not see any lead information in the past week. Kindly provide me your name so I can look you up in our system and sort out what may have transpired. I assure you that under normal circumstances it is plausible that a customer was looking at an advertised special price on line and came it and we were at our rock bottom number from the start. I am however not saying that’s what happened here because the name Just Tanya limits me from inquiring as to what may have happed. Also can you provide me the vehicle you were looking at and what day you came In. I appreciate your feedback and my goal is to have a satisfied customer. On a side note, to attach and include managers that don’t even work in the same facility and may not have been in that day is severely unfair to those individuals that were tagged and not part of the situation or transaction. Again, I apologize for your experience and hopefully I can rectify it with more information. I am currently off site in another state on business but have full access to reply as I just am.
Regards
Rob Daland
GM
Mar 11, 2019 -
Just Tanya responded
I included all management in review because I wasn't even greeted by any f you and I really am not sure who I was dealing with (thus proving my point that customer service at your dealership needs improvement).
Mar 11, 2019 -
Glen Toyota responded
Hi,
At this moment I can only apologize for what has transpired. I need more information to review what happened so I can look up your information in our system. I tried to search by the name Tanya and unfortunately can not see any lead information in the past week. Kindly provide me your name so I can look you up in our system and sort out what may have transpired. I assure you that under normal circumstances it is plausible that a customer was looking at an advertised special price on line and came it and we were at our rock bottom number from the start. I am however not saying that’s what happened here because the name Just Tanya limits me from inquiring as to what may have happed. Also can you provide me the vehicle you were looking at and what day you came In. I appreciate your feedback and my goal is to have a satisfied customer. On a side note, to attach and include managers that don’t even work in the same facility and may not have been in that day is severely unfair to those individuals that were tagged and not part of the situation or transaction. Again, I apologize for your experience and hopefully I can rectify it with more information. I am currently off site in another state on business but have full access to reply as I just am.
Regards
Rob Daland
GM
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31 yrs, 7 mos
