John Hicks | Page 3

Racist, Abusive, rude to immigrants I bought a 2019 Honda Odyssey EX-L from this dealership on 12/28/2018. John Hicks was my sales rep. My experience with him was good so I recommended t I bought a 2019 Honda Odyssey EX-L from this dealership on 12/28/2018. John Hicks was my sales rep. My experience with him was good so I recommended the dealership to 2 of my friends. My two friends visited the dealership on 12/29/2018 morning to buy cars for themself and wanted me to join them. I had to return the second key, title of my old car which I traded on 12/28/2018 so I visited the dealership. I also wanted to understand how the tax amount was adjusted based on the deal. My friends were already at the dealership when I reached there. I went inside the dealership and greeted John Hicks (sales rep). I returned my second key and spoke to John about the tax difference. He stated that Anthony is his manager and he would be able to explain it better as he is the one who deals with financial numbers. Anthony came in and we greeted each other and after about 30 seconds, Anthony stated that "I am arguing with him". At that point I informed him that I can’t discuss this matter with him any longer as this was not a way to treat a customer. I then requested Anthony to have his general manager talk to me and he informed me that general manager is not present on weekends and he left. I was talking to John Hicks regarding my title and requested him to call his general manager or give me his number as I still wanted to understand the tax difference and how it was adjusted. John Hicks informed me that someone else will come to speak with me and will explain me. Everything was fine till this point. After some time Esteban (Manager) came in and we greeted each other, He suddenly for no reason became abusive and started telling me that 'I am rude person'. Everyone standing their was shocked (myself, John Hicks, my friend Nimesh Patel and other sales rep). He kept repeating foul language. Even with his impolite behavior I requested him to not use the foul language. I told him that If I was a white guy he wouldn’t have behaved with me’. Esteban now repeated the same foul language again but very loudly. This was clearly a discrimination against us and our race. At that point, looking at the situation me and my friend came outside of the dealership to leave. Esteban and couple of other sales agent followed us. Even after coming out of the dealership, We were going towards our vehicle, Esteban kept engaging with us and now was more abusive and louder than before. He also become aggressive at the same point. He kept repeating the same foul language very loudly. Everyone standing outside the dealership including the other sales rep and customer were staring at us and it was a very humiliating situation for us. Esteban in his aggressive behavior came very close to me and was about to hit or push me. Looking at this my friend Nimesh Patel took out his cell phone and stated that he is recording. Before Nimesh could record anything Esteban and all sales rep rushed inside the dealership. This incident was very traumatizing for us and has left huge emotional scar. Afterwards Nimesh informed me that on couple of his previous visits to the dealership he has seen Esteban misbehave with customers of different race in a similar manner. This behavior by Esteban and Criswell Honda dealership was clearly a discrimination against us and our race. More

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Great Customer Service! John Hicks was so patient and straight forward, which we greatly appreciated after coming from another dealer where the salesman played all kinds of g John Hicks was so patient and straight forward, which we greatly appreciated after coming from another dealer where the salesman played all kinds of games with us! We were very concerned about having to buy a car right now as I had hit a deer and my car ended up totaled. We were not planning on getting a new car financially for another year or two. I was very stressed to have to take on a car payment but John helped us have a stress free buying experience, and really helped us get the best price! Then the financial guy, Victor, was wonderful as well!! He gave us an interest rate that was amazing, and really was able to keep our payments on the low end! He just wanted to make sure I was happy!! It was a great overall car buying experience, and i would definitely recommend this Honda dealer, John Hicks and Victor Azari! More

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Fast & clear Service John Hicks was really helpful to close this lease deal. He provided me all information required and he responded quickly for all my questions . great John Hicks was really helpful to close this lease deal. He provided me all information required and he responded quickly for all my questions . great customer service from Criswell honda. More

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Great experience, well treated. Excellent service, very knowledgeable, patient and helpful. Both salesmen (Kevin Ferguson and John Hicks) along with finance rep (Andy Russo) are good Excellent service, very knowledgeable, patient and helpful. Both salesmen (Kevin Ferguson and John Hicks) along with finance rep (Andy Russo) are good people to deal with. Pleasant, polite and helpful. More

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John Hicks did a great job for us. Commend him. We went to about 12 dealers before we bought at Criswell from John Hicks. He found what we wanted and facilitated an easy transaction; out with the ol We went to about 12 dealers before we bought at Criswell from John Hicks. He found what we wanted and facilitated an easy transaction; out with the old and in with the new. The dealership has all you need and is competitive. More

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Great experience Overall, this was the best car buying experience I have had. John Hicks and Andy Russo were great, very nice and not pushy. They answered all my quest Overall, this was the best car buying experience I have had. John Hicks and Andy Russo were great, very nice and not pushy. They answered all my questions and didn't push for more expensive options who were not relevant. More

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Great Service Our salesman John Hicks was very helpful and assisted our family in finding a great vehicle. We are very satisfied with our purchase so far. Our finan Our salesman John Hicks was very helpful and assisted our family in finding a great vehicle. We are very satisfied with our purchase so far. Our finance specialist Jessica Baum was very friendly and informative. She is the best finance specialist we have ever worked with. More

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Excellence Taken advantage: I bought a car here in January 2016. Needless to say I was taken advantage of by the sales representative Bobby and the finance pers Taken advantage: I bought a car here in January 2016. Needless to say I was taken advantage of by the sales representative Bobby and the finance person Jim who kept "strongly insisting" that I get this warranty and that warranty. By the time that finance was done with this practice called "add ons" the sales representative gets an incentive and/or a commission out of the sale. They had a field day with me. When I called today "Kye" of the sales managers there at Criswell Honda said to me and I quote "we're not allowed to make a profit". Your not supposed to make a profit when it takes advantage of others. DON'T GO HERE UNLESS YOU WANT TO BE TAKEN ADVANTAGE OF. #ripoff #pissedoffcustomer #poormanagement #greedy #fake A year later January 2017, I came back to cancel all of my warranties and the Finance representative said to sign the warranty and let him submit it. I waited 8 weeks so I called the warranty company. They said and I quote "there was never any cancellation sent in." I was extremely perturbed and called the fiance manager (she immediately cancelled all the warranties totaling 2450 dollars (I checked my car statement.) Ms. Johnna Nagiecki was extremely helpful and courteous! Thank you Ms. Nagiecki! I had came here on 03/12/2017 to purchase a new vehicle. My experience was nothing short of amazing. Natasha Parsard showed amazing customer service as well as proper decorum and demeanor towards me. I had a great experience this 2nd time around coming to purchase a vehicle from start to finish. Natasha was very amiable and an amazing person and mother. Thank you Natasha for making my visit a memorable one! Keep being you Natasha! More

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It was very organized and comforting. It was wonderful. The customer service was great as well as the finance department. My husband and I were very satisfied with the service and would It was wonderful. The customer service was great as well as the finance department. My husband and I were very satisfied with the service and would recommend others to purchase a vehicle from them. More

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Great Service My wife and I purchased our new Honda Pilot on Sunday September 25, 2016 from Criswell Honda in Germantown, MD and had a great experience. We initial My wife and I purchased our new Honda Pilot on Sunday September 25, 2016 from Criswell Honda in Germantown, MD and had a great experience. We initially came in for a vehicle test-ride and left with a new Pilot!! Our Sales Consultant John Hicks and Business Manager Jessica Baum were very helpful answering all our questions and went above-and-beyond in ensuring that our experience was great. We are looking forward to many years of exciting family trips in our new Pilot! Thanks Criswell! More

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