John Hicks | Page 2

Pleasant experience all around purchasing our 2021 Ridgeline RTL “unicorn”. 4 stars for MSRP’ish price only because of the nationwide inventory shortages. To John and Jeremiah and all those behind th Ridgeline RTL “unicorn”. 4 stars for MSRP’ish price only because of the nationwide inventory shortages. To John and Jeremiah and all those behind the scenes a genuine Thank You for taking great care of us :-) More

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Criswell Honda provided a price over the phone and they honored the price when we arrived at the dealer. The entire sales and financial department were prepared and easy to work with. They did and excellen honored the price when we arrived at the dealer. The entire sales and financial department were prepared and easy to work with. They did and excellent job. I would recommend Criswell Honda if anyone is interested in a new Honda. More

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A three hour tour....taken for a ride. One of the most unpleasant experiences of my life. Sales agent agreed to AMEX auto purchase program price online via email but refused to honor it or negotiate to m unpleasant experiences of my life. Sales agent agreed to AMEX auto purchase program price online via email but refused to honor it or negotiate to meet program terms. I dont want to be the ethics police on a big purchase like this. Few people properly wearing masks indoors. Business manager actually invited me into his office and closed the door for over 30 minutes!  Told $450 offered for my trade in, but it was only $100. Sad, disappointing but even more deceptive than the typical experience. That's why they call them car salesmen. More

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Poor understanding of the military I walked into a Honda dealership to buy a new car, after all the bargain I asked the guy that I would like to take advantage of the Honda salute progr I walked into a Honda dealership to buy a new car, after all the bargain I asked the guy that I would like to take advantage of the Honda salute program. The guy told me that it’s only for the military and first responders. Me still in my lala land, I told him yea am in the Army with excitement. With surprise on his face he said are you in the uniform service I said yes he said that he is sorry I am qualified for the discount. I was already growing out of patience, so I pushed him more and said I am in the United States Army. That was when he asked to see my ID. When I handed my ID to him he went on to tell me that yes the ID said uniform service that I will not be eligible. Me am already losing it. That’s when I asked, don’t you know that all military branches wear uniform and are called uniform services? He was like yea but you will not still be qualified. I just gave up! I didn’t know the best way to teach him if genuinely he doesn’t know. Race card is the last I assume when things like this happen. Either he is ignorant and don’t want to know or he just doesn’t care about the business of the dealership. i ended up not getting the car from the dealership. More

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The best deal ever Im super happy with my new Honda Passport. Thanks John for the amazing Customer Service. I highly recommend this dealership Criswell Honda at Germantown MD Passport. Thanks John for the amazing Customer Service. I highly recommend this dealership Criswell Honda at Germantown MD More

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Excellent experience in buying a car I went to Criswell Honda because I knew they had a good reputation and I liked Hondas. John Hicks was an excellent representative of the company, nev I went to Criswell Honda because I knew they had a good reputation and I liked Hondas. John Hicks was an excellent representative of the company, never pushed me to purchase, provided me with all the information i needed to make my purchase, and made the overall experience very easy to deal with. I would recommend him to anyone needing a car. More

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bad experience Our friend referred us to buy car from you. Me and my wife came on 3.2.2020 and John is the salesperson. We looking at the 2019 crv and John gave us t Our friend referred us to buy car from you. Me and my wife came on 3.2.2020 and John is the salesperson. We looking at the 2019 crv and John gave us the information. Because we are asking the out of door price to be $29000 which John says too low. So we left but on our way home, John called us saying we can have the deal if we bring the document showing we have a vehicle of other brand and is 2009 or over. So we came today again. As John was not there, Natasha Parsard took us. My wife wanted to see the 2020 models too, so we spent some time with that model. Finally, we picked the 2019, then Natasha said the price is 29740. I told her we and John agreed to 29000. She had to ask the manager, when she came back, she said going to honor 29000 as it was approved by the other manager. And that manager was fired on Wednesday as he did not know how to do business. So when my wife knew that the mileage on that vehicle is 60+ so she asked whether there is others that have lower mileage. She came back after checking said the other is 150+. But when I looking at your wedsite just now, there are several of the similar color sitting in the lot. Quite honest! Then Mr Kevin Ferguson, the big manager showed up, he kept cut in when we talked. He turned ugly when my wife asking to have half hours to discuss with friends. Even more, when my wife"s friend called her, he said he only allowed her to talk 5 minutes otherwise the deal is off. Of course the dealt is off because he wants to blow it off as the price 29000 is too low that he cannot make good money. Thank you for the good customer service More

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John Hicks provided helpful and honest advice when we were buying our 2016 Honda Civic. But I would expect that out of any ethical car salesman. What was amazing was in 2019, when we needed to use our wa were buying our 2016 Honda Civic. But I would expect that out of any ethical car salesman. What was amazing was in 2019, when we needed to use our warranty agreement to fix a faulty air conditioner: I couldn't find the original warranty, and the guy who answered the phone on the weekend wasn't able to help me. So I called John, who connected me with the service manager. Everything quickly fell into place, and Honda honored the warranty. I would definitely buy a car from John again. More

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Convenient and Interactive I had a pleasure at Criswell Honda when I traded my Honda Accord in. It was a simple process to trade the car in and John Hicks did a great job helpin I had a pleasure at Criswell Honda when I traded my Honda Accord in. It was a simple process to trade the car in and John Hicks did a great job helping me find out what car I wanted to purchase. I would highly recommend John to anyone that is looking to purchase a vehicle More

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John was great, answered all my questions and was very knowledgeable. Mahaman from finance was also very helpful, thoroughly explained each and every page that required my signature. Felt very compfor knowledgeable. Mahaman from finance was also very helpful, thoroughly explained each and every page that required my signature. Felt very compfortable in this process More

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