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John Gaines
645 Reviews
John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.
Read moreDealership Experience
16 yrs, 6 mos
Industry Experience
17 yrs, 6 mos
645 Reviews
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645 Reviews of John Gaines
Verified Customer
January 28, 2023
The service from the moment we walked into the door was exceptional. Chris was great to work with and has been the most helpful sales person we have ever dealt with. exceptional. Chris was great to work with and has been the most helpful sales person we have ever dealt with. More
by SMLINDAU
Other Employees Tagged: Joe Isbell, Chad Christensen, Joel Palmquist , Chris Van Meter, Need to mention John Bell, my brother-in-law. He works for Volvo in WI and we would have never looked at Volvo but we test drove one that he was driving and loved it.
January 27, 2023
Dealership was appealing, clean, & well organized. The staff were knowledgeable, courteous, & friendly without being pushy. Our salesman Mike Percival was great! His knowledge & product insigh The staff were knowledgeable, courteous, & friendly without being pushy. Our salesman Mike Percival was great! His knowledge & product insight made our decision to buy easy. Overall great experience. More
by JUDYBERGGREN
Other Employees Tagged: Mike Percival, Chad Christensen, Joel Palmquist
January 16, 2023
The service experience here is always top notch, always friendly and willing to help. I live 2 hours away from the store, so scheduling a visit can be trick sometimes. Just when it looked like I might ha friendly and willing to help. I live 2 hours away from the store, so scheduling a visit can be trick sometimes. Just when it looked like I might have to wait a few weeks for service, Kevin squeezed me in at the end of the day to service my 2021 S60 at 4 PM. I had a minor glitch in my infotainment system, something easily fixed with software. But so late in the day there wasn't really time for that. Knowing that I live out of town the technician volunteered to stay almost 30 minutes after it was time for him to go home to update my software. There are not many service departments where a technician would put in after hours time to help a customer just because they don't live nearby....but the Gorges Team isn't just any service department. Just another example of why I keep buying cars here - the after sales service is exceptional. Thanks to everyone at Gorges Volvo for going the extra mile and always making my visits enjoyable. Great facility, great people, great cars! More
by mrjones
Other Employees Tagged: Mike Percival , Kevin Parks
January 14, 2023
Very professional. Sales person attention to details was outstanding. Not high pressure sales they let the product and service sell itself. Sales person attention to details was outstanding. Not high pressure sales they let the product and service sell itself. More
by JJESPARRAGO
Other Employees Tagged: Joel Palmquist , Chris Van Meter
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