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John Gaines

Overview Reviews (645) Inventory (192)

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John Gaines

John Gaines | Page 6

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

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4.9

645 Reviews

Overview Reviews (645) Inventory (192)

Dealership Experience

16 yrs, 6 mos

Industry Experience

17 yrs, 6 mos

4.9

645 Reviews

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645 Reviews of John Gaines

March 01, 2023

Dealership Rating

Employee Rating

Respond well. Very polite on the phone and in person. Explain things well. As a disabled senior, I really appreciate concierge service. Very polite on the phone and in person. Explain things well. As a disabled senior, I really appreciate concierge service. More

by SANDY.KULA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 02, 2023 -

Gorges Volvo Cars responded

We are so glad you are able to use the valet program. Thank for trusting us with your vehicles servicing needs!

February 20, 2023

Dealership Rating

Employee Rating

Great work and customer service from service manager to everyone I dealt with at the dealership. everyone I dealt with at the dealership. More

by avians.0.panicky

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 21, 2023 -

Gorges Volvo Cars responded

Thank you so much!

February 19, 2023

Dealership Rating

Employee Rating

Provide good service and accomodating with service scheduling.Get things done. If they need to order parts they will. scheduling.Get things done. If they need to order parts they will. More

by C G

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Others not on the list

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Feb 21, 2023 -

Gorges Volvo Cars responded

We always do what we can to find a time that works for our clients and service flow. We appreciate you!

February 15, 2023

Dealership Rating

Employee Rating

Kevin orchestrated a flawless 40,000 mile service and front brake pad change with the service technician. Job well done front brake pad change with the service technician. Job well done More

by RCBYER7374

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chad Christensen, Joel Palmquist

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February 13, 2023

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Employee Rating

The service at Gorges Volvo was excellent. Kevin my service representative was helpful and knowledgeable. Kevin my service representative was helpful and knowledgeable. More

by RASM711

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin

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Feb 21, 2023 -

Gorges Volvo Cars responded

Kevin is pretty great! Thank you for sharing!

February 13, 2023

Dealership Rating

Employee Rating

They were not very flexible with me an my impossible issues also they first quoted me 400 plus tax and it just kept going up I think everyone that sees the car gets commission off of it just for it sitt issues also they first quoted me 400 plus tax and it just kept going up I think everyone that sees the car gets commission off of it just for it sitting 11 days. I will say once they started it they took More

by Suka4khaos

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cory

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February 10, 2023

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Employee Rating

The customer service department was excellent to work with. They kept you informed about your vehicle and when it might be completed. with. They kept you informed about your vehicle and when it might be completed. More

by Na

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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February 06, 2023

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Employee Rating

I purchased a certified preowned vehicle, and was told I had four years of bumper to bumper warranty. I was lied to, and found out the hard way. I will never purchase goods or services from this dealership had four years of bumper to bumper warranty. I was lied to, and found out the hard way. I will never purchase goods or services from this dealership again. More

by HWHARDY02

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Joel Palmquist , Charles Erickson, The guys in the service department are good people. My issue is with the company.

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Feb 06, 2023 -

Gorges Volvo Cars responded

Thank you for your feedback. The Volvo Certified Warranty offers one of the best available coverages on the market. Unfortunately, certain wearable components cannot be covered due to their constant exposure to the elements. These will be things like: components of the exhaust, certain parts of the suspension, battery, surface of the leather seats, carpets, etcetera. While we most certainly apologize for any miscommunication in this area, these items should be referenceable directly in the Certified Preowned Warranty contract provided with your purchase.

February 05, 2023

Dealership Rating

Employee Rating

Great service, was able to get an appointment very quickly, and the team did a great job. quickly, and the team did a great job. More

by Audrey

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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January 31, 2023

Dealership Rating

Employee Rating

Everyone is always very helpful, informative, and friendly when we come in for service appointments. friendly when we come in for service appointments. More

by JEFFBAILEY80

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joel Palmquist, Haley Frost

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Feb 01, 2023 -

Gorges Volvo Cars responded

Thank you for sharing, Jeff!

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