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John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 5

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

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4.9
645 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 6 mos

Industry Experience

17 yrs, 6 mos

4.9

645 Reviews

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645 Reviews of John Gaines

March 13, 2023

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Employee Rating

Great place to take your vehicle. That service manager John is one heck of a guy to work with. More

by Aaron Garcia
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Josh Herman

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Mar 13, 2023

Gorges Volvo Cars responded

Thanks, Aaron! We appreciate the recognition and look forward to seeing you down the road.

March 11, 2023

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Employee Rating

I appreciate the quality of the work that is performed. Attention to customer service and satisfaction is obvious. More

by JWENBURG2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin

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Mar 13, 2023

Gorges Volvo Cars responded

We appreciate you taking the time to share your experience!

March 10, 2023

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Employee Rating

They keep nice cars on the lot. The service dept.is honest and knowledgeable. The product is the image and the staff in every department stands behind it. More

by Simsjrgordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Percival, Joel Palmquist , Chris Van Meter

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March 09, 2023

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Friendly, efficient, clean, knowledgeable, instill confidence and mastery of car of my car, always give a smile, and they never make me feel dumb, or like I am wasting their time. More

by ken60
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Workmanship
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Recommend Dealer
Yes
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Mar 13, 2023

Gorges Volvo Cars responded

We are truly happy to help. Thank you for trusting in us!

March 06, 2023

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Employee Rating

Dishonest workmanship and deceitful service provider. I got charged over 13000 for car worth 5000 More

by rahmanzai6
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 06, 2023

Gorges Volvo Cars responded

We apologize for the position you are in with the vehicle you purchased privately but all of the work we performed was authorized prior to starting.

Mar 06, 2023

rahmanzai6 responded

That is incorrect, if you don't listen to the customer complain then why are you sending surveys.

March 02, 2023

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Employee Rating

My car needed the annual checkup. When the Service folks always tell what is going on my car. They are polite kind. More

by TKAYSCOTT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Percival

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March 01, 2023

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My software issue was handled very efficiently and the staff was very pleasant to work with More

by MVANDERMD
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Service Time
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Recommend Dealer
Yes
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March 01, 2023

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Thanks for the timely service, detailed plan of action and thorough explanation of what was completed. Your congeniality and friendly service was excellent. More

by J C
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Recommend Dealer
Yes
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March 01, 2023

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Service was great. Josh was an excellent advisor. Timing of repairs worked out fine and I appreciated access to a loaner vehicle More

by BOB.REZNICEK1
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Recommend Dealer
Yes
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March 01, 2023

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Great service. Kept me up to date during process. Service manager was great going over service. More

by avians.0.panicky
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Recommend Dealer
Yes
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Mar 02, 2023

Gorges Volvo Cars responded

Love to hear it! Thanks for the visit!

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