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John Gaines

Overview Reviews (645) Inventory (192)

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John Gaines

John Gaines | Page 3

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

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4.9

645 Reviews

Overview Reviews (645) Inventory (192)

Dealership Experience

16 yrs, 6 mos

Industry Experience

17 yrs, 6 mos

4.9

645 Reviews

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645 Reviews of John Gaines

April 25, 2023

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Employee Rating

Answered all questions clearly. Helped me make the best decision for the service on my car. Always worth driving up from Lincoln. P Helped me make the best decision for the service on my car. Always worth driving up from Lincoln. P More

by Gretchen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 04, 2023 -

Gorges Volvo Cars responded

We appreciate you making the trip!

April 22, 2023

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Employee Rating

Great facility, folks are awesome. One of the best auto facilities in Nebraska! Clean, efficient, and professional! One of the best auto facilities in Nebraska! Clean, efficient, and professional! More

by ken60

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 26, 2023 -

Gorges Volvo Cars responded

Thank you for the phenomenal review, Ken! We appreciate you sharing your experience and look forward to seeing you next time.

April 20, 2023

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Employee Rating

Over the last 21 years I have come to trust and rely on Gorges Volvo. Having a real relationship with great people for decades makes life better. I am lucky to have such professional, knowledgeable, and p Gorges Volvo. Having a real relationship with great people for decades makes life better. I am lucky to have such professional, knowledgeable, and personable folks to look to for my auto needs. Did I mention honesty in dealings and never being oversold? So grateful for my Gorges Volvo team. More

by Deb 2653

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cory, Josh, Kevin

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Apr 26, 2023 -

Gorges Volvo Cars responded

We cannot express how much we appreciate your loyalty over the years. You are truly a member of our Volvo family, Deb!

April 17, 2023

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Employee Rating

Great to work with, finished job per quote, very happy with the way they do business. with the way they do business. More

by triumph76

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 18, 2023 -

Gorges Volvo Cars responded

We will continue to provide a service that checks all the boxes. Thanks for sharing!

April 16, 2023

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Employee Rating

Easily the best service center in the Omaha metro area. Staff are always professional and courteous. Staff are always professional and courteous. More

by MUSTANGPEDRO

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Apr 18, 2023 -

Gorges Volvo Cars responded

That us quite a statement and one we appreciate greatly!!

April 14, 2023

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Getting ready to ship our car back overseas and we wanted to make sure that it was in the best condition possible. We invested in the repairs and it practically handles like the day we picked it up in Gothen to make sure that it was in the best condition possible. We invested in the repairs and it practically handles like the day we picked it up in Gothenburg! Very pleased! More

by KMW

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 18, 2023 -

Gorges Volvo Cars responded

What a wonderful thing to hear! We strive to provide the true Volvo experience which of course started in Gothenburg so that means a lot. Thank you for stopping in. We wish you safe travels!

April 14, 2023

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Employee Rating

Always a pleasure to deal with the Service Department at Gorges, responsive and proactive and get stuff done on time. Gorges, responsive and proactive and get stuff done on time. More

by NWB5609

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Josh

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April 12, 2023

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It was very easy to get an appointment. The car was thoroughly cleaned after the work. The car was thoroughly cleaned after the work. More

by SVELANDER

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 18, 2023 -

Gorges Volvo Cars responded

We do our best to offer flexible servicing options and are pleased it worked out. Thanks for the visit!

April 11, 2023

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Employee Rating

Quickly in and out on a Saturday afternoon. Was given a loaner vehicle to head to local restaurant and by golly got a text msg stating the vehicle was ready right the end of the meal. Kudos to Was given a loaner vehicle to head to local restaurant and by golly got a text msg stating the vehicle was ready right the end of the meal. Kudos to the service department .👍 More

by Doug Switalski

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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April 10, 2023

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overpriced. got quoted one price, then got charged for that AND another fee for disassembly to make the repair. Will not be coming back. got quoted one price, then got charged for that AND another fee for disassembly to make the repair. Will not be coming back. More

by Bbrownrigg

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

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Apr 11, 2023 -

Gorges Volvo Cars responded

The work quoted to fix your vehicle was separate from the disassembly and diagnostic; moving forward we will ensure all clients fully understand the breakdown. We apologize for any misunderstanding.

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