Joe Hempfling

I brought my truck in for oil change and state inspection and told I was needing brakes to pass by Lauren. Five months prior I was told everything was good and the truck needed nothing. She called inspection and told I was needing brakes to pass by Lauren. Five months prior I was told everything was good and the truck needed nothing. She called and said the fronts were down to 1mm pad life and 4mm in the rear. She then said it'll be about $1600 to replace them and I said Id have to thing about it as money is tight. As a ex-service writer, I would've offered just doing the fronts to pass inspection, this was not the case. She said ok, the truck will be ready in 10 mins to pick up. Luckily, they had not actually performed the inspection. Fast forward to the weekend, having the ability to replace my own brakes I pulled the tires to replace them. After looking at the remaining pad life, I was absolutely lied to. The least amount of pad life left on my trucks front brakes was 4mm on one pad and 6 mm on the remaining 3. Needless to say, I won't be bringing my truck back anytime soon. Up until this point, I thought I had found a company I could trust. This is not the case unfortunately. More

by wlevasseur88 Verified Customer Verified Customer

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Ease of making appointment at the time a date that worked for me! Vehicle was done when promised! for me! Vehicle was done when promised! More

by mwoodnh Verified Customer Verified Customer

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Frank and the service team are great. I can count on my truck getting proper service at McFarland Ford of Rochester I can count on my truck getting proper service at McFarland Ford of Rochester More

by sampsonj Verified Customer Verified Customer

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Good quality truck at a good price very friendly service and sales department just what you want from a dealership and sales department just what you want from a dealership More

by deerhunter1bw Verified Customer Verified Customer

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From the moment I arrived, I felt welcomed and valued as a customer. Every staff member I interacted with was knowledgeable, courteous, and willing to go above and beyond to ensure my needs were met. It was a customer. Every staff member I interacted with was knowledgeable, courteous, and willing to go above and beyond to ensure my needs were met. It was clear to me that customer satisfaction is a top priority at your dealership, and that commitment truly stood out. Thank you again for providing such a positive experience. I will not hesitate to recommend your dealership to friends and family, and I look forward to continuing my service needs with your team. More

by RELOCATE2010@gmail.com Verified Customer Verified Customer

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With all the electronics and technology in vehicles now it’s best not to try to waste your time and money on anyone who is not trained by the manufacturer. From drivetrains to body and cab design modern ve it’s best not to try to waste your time and money on anyone who is not trained by the manufacturer. From drivetrains to body and cab design modern vehicles are a technologically advanced and complex product. McFarland Ford in Rochester, New Hampshire as serviced our vehicles.With fast professional service. A knowledgeable friendly and reliable staff. I highly encourage anyone in the Rochester area to give McFarlane Ford the opportunity to earn your trust. They have definitely earned my trust. Not very many businesses even receive a five star rating from me if any at all. That alone will tell you how much McFarlane Ford has done to earn my trust over the years. More

by DVMADDY Verified Customer Verified Customer

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McFarland Ford is my go to dealership for all my vehicle needs, they are always happy to help! needs, they are always happy to help! More

by svr04 Verified Customer Verified Customer

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Tim Sewall was very helpful and knowledgeable, he allowed us time to make our decision without any pressure. I would recommend Tim to other people looking for a vehicle. us time to make our decision without any pressure. I would recommend Tim to other people looking for a vehicle. More

by eamoffitt Verified Customer Verified Customer

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Service department was very helpful. Checked into a problem and repaired it in one day Checked into a problem and repaired it in one day More

by INFO@I-BECS.COM Verified Customer Verified Customer

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I HAD A POSITIVE EXPERIENCE WITH THE SALES STAFF AND WOULD BUY FROM THIS DEALERSHIP AGAIN. WOULD BUY FROM THIS DEALERSHIP AGAIN. More

by akebull Verified Customer Verified Customer

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