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Lauren Cahill
Lauren Cahill at McFarland Ford of Rochester

Lauren Cahill

Service Advisor

McFarland Ford of Rochester

8 Crane Dr
Rochester, NH 03867

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4.8
62 Reviews

Dealership Experience

9 mos

Industry Experience

6 yrs, 9 mos

4.8

62 Reviews

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62 Reviews of Lauren Cahill

April 10, 2026

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Employee Rating

Great service, explanation of the fix was well done. I wish I could have talked to the mechanic, but I did not ask to. It was an afterthought. Everyone was friendly, every experience here has been posit More

by calbers28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Montmarquet, Art Bedard

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Apr 10, 2026

McFarland Ford of Rochester responded

We’re glad to hear you’ve consistently had positive experiences with us! We appreciate your kind words about the team and the communication around your service. Next time, we’d be happy to help connect you directly with the technician, just let us know. Thanks again for your continued trust!

March 30, 2026

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Employee Rating

Excellent work. My only concern is that I could have arranged leaving my car if changes in design were given to dealership when parts were ordered. More

by Mom26boys.ml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Montmarquet, Art Bedard

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Mar 30, 2026

McFarland Ford of Rochester responded

Thank you for your feedback. we’re glad to hear the work itself met your expectations. We understand your concern and agree that better coordination around timing and communication could have made the process more convenient. We’ll share this with our team so we can continue to improve, and we appreciate you bringing it to our attention.

March 29, 2026

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Great people great service. I always have Calvin work on my truck. The only place to buy and service your Ford. More

by ROBERTBROYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Montmarquet, Art Bedard , Calvin Tenander

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Mar 30, 2026

McFarland Ford of Rochester responded

Thank you for the great feedback! We’re glad to hear Calvin continues to take such great care of your truck. We truly appreciate your loyalty and look forward to seeing you again!

March 13, 2026

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Employee Rating

Faster reliable would recommend it to all my family and friends. I don’t never do all my appointments there clean well maintain dealership. More

by Mjalbert0521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Montmarquet, Art Bedard

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Mar 13, 2026

McFarland Ford of Rochester responded

We’re glad to hear you had a fast and reliable experience! It’s great to know our clean and well-maintained dealership stood out to you. We truly appreciate the recommendation to your family and friends!

March 02, 2026

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Employee Rating

We have had exceptional service with the Service Department. Lauren is the best, very professional, excellent communication, and with great follow-up to the service. I would recommend McFarland Ford More

by gmerrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Montmarquet, Art Bedard

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Mar 02, 2026

McFarland Ford of Rochester responded

We’re so happy to hear you’ve had exceptional experiences with our Service Department! Lauren truly goes above and beyond, we’ll be sure to share your kind words with her. We appreciate your recommendation and your continued trust in McFarland Ford of Rochester!

March 02, 2026

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Employee Rating

A nice low pressure sales experience from start to finish. Lauren did a great job answering my questions online and Matt continued it in person. More

by jbezanson
Recommend Dealer
Yes

Other Employees Tagged: Mathew Knezevic, Mason Moore

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Mar 02, 2026

McFarland Ford of Rochester responded

We’re glad to hear you had a low pressure experience from start to finish, that’s exactly what we aim for. Lauren and Matt will be thrilled to know they made the process smooth both online and in person. We appreciate you choosing us and hope you’re loving your new vehicle!

February 23, 2026

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Employee Rating

As usual, they did a great job with everything. Done quickly and efficiently. Thank you! More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Knezevic, Frank Montmarquet, Art Bedard

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Feb 24, 2026

McFarland Ford of Rochester responded

We truly appreciate you taking the time to share this! So glad everything was handled quickly and efficiently. Thank you for continuing to trust us, we’re always here when you need us

February 21, 2026

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Employee Rating

Quick and efficient for my oil change and tire rotation on my Bronco. Lauren was a pleasure to deal with. Thank you! More

by jorrall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 24, 2026

McFarland Ford of Rochester responded

We’re happy to hear your oil change and tire rotation were handled quickly and efficiently! Lauren will be glad to know she made the experience a positive one. Thanks for choosing us! we appreciate you!

February 09, 2026

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Employee Rating

Very fast and efficient turnaround time. Friendly staff. Thank you very much for your work. More

by SMB3EXPERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2026

McFarland Ford of Rochester responded

Thank you for the kind review! We’re glad to hear you had a fast and efficient experience and that our team was friendly and helpful. We truly appreciate your support and look forward to assisting you again in the future!

February 05, 2026

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Employee Rating

Diagnosed needed repair, scheduled repair all was done correctly and timely. Professional staff. Good people to deal with. Very satisfied More

by dl84pjm
Recommend Dealer
Yes
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Feb 05, 2026

McFarland Ford of Rochester responded

Thank you for the great review! We’re glad everything was handled correctly and in a timely manner. We appreciate your business!

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