Jimmy Vasquez

Nissan of Torrance responded

Hello, thank you for the praise and kind comments about our team at Nissan of Torrance. If you ever need anything else from us, please feel free to give us a call or stop by. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Nathaniel, thank you so much for your positive comments about your experience at Nissan of Torrance! Your kind words mean a lot to our team. Thank you for taking the time to leave us this review about your recent visit. Until next time, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Cathy, thank you for taking the time to provide your feedback; however, I must point out that your review is possibly based on your experience with CarMax and not with Nissan of Torrance. After further investigation, I found that your vehicle nor the extended warranty were purchased at our dealership, in fact this was your first time at our service facility. Based on the information I received from the Advisor who assisted you, you were referred to us by CarMax as they stated we would diagnose it for you, which we did. Unfortunately, the recommended 60K Transmission service was not completed therefore causing your extended warranty to decline the claim we submitted for your transmission. I would like to clarify that we have no control over the work your Extended warranty company will approve or decline, that is their decision. I was also informed that we loan you one of our rentals, and when you came back to return it you threw the keys at one of our Advisors, and we will not and do not tolerate that type of behavior. This review should have been written for the dealer who sold you the vehicle and extended warranty not for Nissan of Torrance as all we did was help. We ask that you please remove this review as the statements you made are false and if you'd like to further discuss we are open to doing so. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Poei, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not to the expectations we strive for. We understand that our prices are higher than those of a private mechanic; however, you are dealing with Nissan Certified Technicians amongst other perks that we offer vs. private mechanics. We respect your feedback and are happy to hear that your vehicle was taken care of. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you for sharing your positive experience! We are glad to hear that Jimmy could help! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Marcel, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Mario, we're glad you had such a wonderful experience with our service team! Please don't hesitate to reach out if there's anything additional we can do for you. Until next time, take care! Kind Regards, Elizabeth Reyes customer Relations Manager

Nissan of Torrance responded

We appreciate your feedback and would like to further assist you with the MPI report; however, your username on this Review is none23, therefore can't look you up in our system. Please feel free to reach out to Jimmy directly for further assistance in regarding your MPI. In regard to our wash, I will address this with them. Thank you once again for your feedback. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager