Jimmy Vasquez

We arrived at 10am and left as 15:30 for just an oil change service. The initial quote for a tire rotation and oil change was $70, they didint perform the rotation and still wanted to charge $70 I change service. The initial quote for a tire rotation and oil change was $70, they didint perform the rotation and still wanted to charge $70 I had a $10 reward point that couldn’t use and they changed conditions once there They said to rotate wheels would have a different price of $300, very odd since they rotated the wheels last time for the previously agreed Overall the unethical practice of keeping the car for long and start negotiating once we are tired to get better benefits are not what we would expect Not respecting original estimates neither Charging 10x for a services given some “difficulty” also is not what we would expect. So in summary 5.5hrs for an oil change and a big headache to take the car More

by Tom Verified Customer Verified Customer

Report | Print

It was great , answered any and all questions. Jimmy was a big help, excellent customer service Jimmy was a big help, excellent customer service More

by Kourtney Verified Customer Verified Customer

Report | Print

Not writing down customers' concerns on document. Stating work was done, like tire rotation, when it wasn't completed. Tires are marked that is the evidence. Not following customers requests. Misinfo Stating work was done, like tire rotation, when it wasn't completed. Tires are marked that is the evidence. Not following customers requests. Misinformation when car was bought as in tire rack included but wasn't on car. Being giving a different vehicle than the one that was test driven with a defect hatchback. Arguments about warning light coming on instead of explaining it and showing it. It was not a pleasant experience. It was very stressful. I will not go back to the Torrance location as this wasn't the first time I felt stressed dealing with them. I paid $4500 for the plan to have oil changes, tire rotation etc. And then they don't do it. I regret buying the car there. More

by NO20 Verified Customer Verified Customer

Report | Print

The team needs training in customer service and greeting customers. I had to go inside because a service advisor never came out. I made an appointment and was not someone who just came in. I had to follow u customers. I had to go inside because a service advisor never came out. I made an appointment and was not someone who just came in. I had to follow up and ask if my car was ready. I didn’t receive a call and the service department was closing up as I pulled into pick up my car. More

by MANTID_OPOSSUM.0C Verified Customer Verified Customer

Report | Print

Great friendly service. Jimmy was helpful and took the time to educate me about rats living in the engine compartment. Jimmy was helpful and took the time to educate me about rats living in the engine compartment. More

by CARLOS RAYGOZA Verified Customer Verified Customer

Report | Print

Terrible communication coupled by awful customer service. Long wait times even with a supposed "reservation ". Long wait times even with a supposed "reservation ". More

by Cfos Verified Customer Verified Customer

Report | Print

I waited over 3 hours for an oil change and the service advisor forgot to mention the 3% surcharge for using your card to pay until the very end. advisor forgot to mention the 3% surcharge for using your card to pay until the very end. More

by SW Verified Customer Verified Customer

Report | Print

Dealership seems clean and attentive, especially Jimmy. He was very helpful when I arrived close to my appt time. He was very helpful when I arrived close to my appt time. More

by ROQGRL19 Verified Customer Verified Customer

Report | Print

Good customer service and very professional. Honest and caring also compassionate towards the customer.I will come back again. Honest and caring also compassionate towards the customer.I will come back again. More

by DIANA.CUTIE101 Verified Customer Verified Customer

Report | Print

I took my Altima in for an oil change and was greeted by Jimmy very friendly and knowledgeable!! I will return soon happy holidays Nissan of Torrance!!!! Jimmy very friendly and knowledgeable!! I will return soon happy holidays Nissan of Torrance!!!! More

by ROBOREDONDO2 Verified Customer Verified Customer

Report | Print