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Jessica Holland
Jessica Holland at Ray Chevrolet

Jessica Holland

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

4.6
119 Reviews
4.6

119 Reviews

Write a Review

119 Reviews of Jessica Holland

November 19, 2025

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Employee Rating

Everyone was very patient and very helpful didn’t make you feel stupid for asking a stupid question More

by michele.grimm4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2025

Ray Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ray Scarpelli 3 ray3@rays-cars.com

November 10, 2025

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Employee Rating

Everyone there is amazing always makes your feel comfortable and they don’t make you feel bad for asking questions More

by michele.grimm4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 10, 2025

Ray Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ray Chevrolet, we look forward to having you as a valued customer for many years to come! Ray Scarpelli 3 ray3@rays-cars.com

October 30, 2025

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Car is back in service for the second time in a week due to engine light on. This car is 2 months old so a little frustrating that it's back in for service. Hopefully it will be good to go for awhile afte More

by STARFIRE1284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller, Liz Frohling, Luis Rivera, Chris Freibauer, TJ Burke

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Oct 30, 2025

Ray Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Ray Scarpelli 3 ray3@rays-cars.com

October 25, 2025

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No issues whatsoever. Ray is not the closest dealer to my home but I make the trip as I haven't had significant issues with the service department. More

by mos1961biz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Burke

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Oct 25, 2025

Ray Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ray Chevrolet. Ray Scarpelli 3 ray3@rays-cars.com

October 04, 2025

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Employee Rating

Always great service. Totally trust.Raym. highly recommend them. Employees are courteous and very attentive to my needs. More

by jfitzgerald1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller, Liz Frohling

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Oct 04, 2025

Ray Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ray Scarpelli 3 ray3@rays-cars.com

August 30, 2025

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Employee Rating

They Suggested to use my rewards to save money on oil change. And I got a car wash More

by dbudnick123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller, Liz Frohling, Luis Rivera, Chris Freibauer, TJ Burke

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Aug 30, 2025

Ray Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

June 08, 2025

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Employee Rating

Kyle was great! Fixed problem and very friendly. Would definitely recommend him to others I know More

by kathdun84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller, Liz Frohling, Luis Rivera, Chris Freibauer, TJ Burke

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Jun 08, 2025

Ray Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

June 04, 2025

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Employee Rating

TJ Burke took care of our maintenance needs. Always good experience with the Ray Chevy maintenance department. More

by BANASE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller, Liz Frohling, Luis Rivera, Chris Freibauer, TJ Burke , Ed Dempski

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Jun 04, 2025

Ray Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ray Chevrolet. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

June 02, 2025

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Employee Rating

Ray Chevy has a well managed service department with a service staff that goes out of their way to make sure you’re being taken care of. I have bought my last 3 cars from Ray and would highly recommend t More

by JIMBOK007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lesniak, Kyle Miller, Liz Frohling, Luis Rivera, Chris Freibauer, TJ Burke, Ray Scarpelli III , Amanda Carlton, Angel Jasso

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Jun 02, 2025

Ray Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ray Chevrolet, we look forward to having you as a valued customer for many years to come! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 10, 2025

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Employee Rating

Schedule appointment times that run an hour to an hour and a half late. No communication between service dept and customer. Repair times that are grossly exaggerated. Indifferent to customer's needs. Wor More

by spaceroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kyle Miller, Liz Frohling, Luis Rivera, Chris Freibauer, TJ Burke

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May 14, 2025

Ray Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. We apologize for your negative experience. Please reach out to our General Manager, George.

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