Jeffrey Serwas | Page 5

Everyone there is always helpful, kind and friendly I also love the cleanliness of the waiting area keep up the great work also love the cleanliness of the waiting area keep up the great work More

by jennievasquez90 Verified Customer Verified Customer

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Jeffrey Serwas Was very accommodating and professional. My overall experience wasn’t bad the service guys just overfilled the oil but they were able to correct it right away when I brought my car back My overall experience wasn’t bad the service guys just overfilled the oil but they were able to correct it right away when I brought my car back More

by eckols548 Verified Customer Verified Customer

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Great dealership, the service center and workers are great. They take the time to explain everything that was done to your vehicle, also they send you a video. Oil change was fast didn't wait that long. great. They take the time to explain everything that was done to your vehicle, also they send you a video. Oil change was fast didn't wait that long. More

by MORALESDAVID26 Verified Customer Verified Customer

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All the people were very nice and good! I will go back for sure! Felipe was very good! I will go back for sure! Felipe was very good! More

by HHPRESS Verified Customer Verified Customer

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The service personnel is amazing…Jeff, Patryck, and Carolina. Felipe the service manager is not very courteous and gives off a “know it all” vibe. I brought my vehicle in 3 different time for the same Carolina. Felipe the service manager is not very courteous and gives off a “know it all” vibe. I brought my vehicle in 3 different time for the same exact thing (no heat). The water pump was replaced and still the heat wasn’t working properly. They called me to pick it up and said it was working. Nope! A coolant flush was done and the system was “burped” still same problem after pick up. On the 3rd inconvenience of taking it back, Felipe, the service manager was called to inspect. He immediately gave me a whole rant about the fan blowing too hard and it cooling the air as the air enter the cabin and that was the reason. Mind you, it was never an issue. He went further to accuse me of putting a “liquid” into the radiator after they had done the coolant flush and pump replacement. I didn’t appreciate that as a customer. After some back and forth and me continuing to stay adamant about the problem, he decided to keep it over night to have the thermostat checked in the morning. Morning after, One technician checked it and said, word for word, what Felipe said. After getting a 2nd opinion from the actual tech, who perform the replacement of my water pump, he found that the heater core was damaged and leaking. This is after taking it back 3 times and Felipe telling me it was normal. Unacceptable! I felt like I wasn’t being heard and he kept pushing that he knew what he was talking about not giving me the opportunity to be right. Days later, coming to find out that there was a fully a damaged heater core which then had to be ordered. They ask for the rental car back and had me pick up my vehicle, which the the heater did not work properly and it was freezing cold out, and come back when the part was delivered to have me take it in yet a 4th time in a week span, I have a lot more to say about the manager’s professionalism but for the sake of a long review I will not unless someone would like to reach out to me. Thank you. More

by paganj02 Verified Customer Verified Customer

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Jeffrey was a very nice and informative this is the 3rd he has taken me when I get my vehicles serviced at Advantage have nothing but good things to say about him he has taken me when I get my vehicles serviced at Advantage have nothing but good things to say about him More

by ericzaragoza21 Verified Customer Verified Customer

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Jeffery was great! ! I needed brakes really bad. I showed up on a Saturday at 7am with no appt. They got me right in and was finished at 10am with an oil change too. Th ! I needed brakes really bad. I showed up on a Saturday at 7am with no appt. They got me right in and was finished at 10am with an oil change too. Thank you. More

by ONEILLCKKA Verified Customer Verified Customer

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The customer service is great all around from every department. I would buy from there again. department. I would buy from there again. More

by c.smith.19 Verified Customer Verified Customer

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Jeff was great and explained everything perfectly! Was able to get me in and out! Was able to get me in and out! More

by AMYTRAVIS16 Verified Customer Verified Customer

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Straight forward service. Lounge area is comfortable. Like the available snacks and coffee. Service ppl are professional. Lounge area is comfortable. Like the available snacks and coffee. Service ppl are professional. More

by aztlan1978 Verified Customer Verified Customer

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