Jay Carlos
Jay Carlos at City Limits Nissan

Jay Carlos

Service Manager

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.8
126 Reviews
4.8

126 Reviews

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126 Reviews of Jay Carlos

May 22, 2026

Dealership Rating
Employee Rating

Their general service might be average, but their product is subpar. I bought a 2023 Frontier brand new, but it has broken down SIX times in two and a half years. Each time it was due to a dead battery. Th More

by rgperez55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Emmanuel Soto

May 13, 2026

Dealership Rating
Employee Rating

Daniel is great every time I visit. He is always accommodating. I had an unusual problem with my car. Daniel took me to my car to show me exactly what was wrong with it. The mechanic wa More

by hendersonlogistics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Emmanuel Soto

May 22, 2026

City Limits Nissan responded

Hendersonlogistics, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you again and have a great day! Chenin Buck Owner Loyalty Manager

May 12, 2026

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Had to have my 2026 kick towed. Jacob advised it sounded like an auxiliary problem and could be the battery. It was 5:15 and tow guy advised the shop closed at 6pm and we wouldn’t b More

by Pamela Weaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Dylla

May 21, 2026

City Limits Nissan responded

Pamela Weaver, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Chenin Buck Owner Loyalty Manager

March 14, 2026

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Had my car towed in because of reoccurring problems with it not starting. Alex explained the issue and got it corrected. I’d use them again More

by djy_1954
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jose Gutierrez

Mar 17, 2026

City Limits Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

March 11, 2026

Dealership Rating
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Love our trucks and this dealership! Great sales and great service! We will be back! More

by spesl
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Mar 14, 2026

City Limits Nissan responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 07, 2026

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The person who send me the video was really good at his job , very helpful More

by laurad_lpu
Service Price Transparency
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Recommend Dealer
Yes
Mar 10, 2026

City Limits Nissan responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 05, 2026

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Employee Rating

Excellent customer service all the way around! The new management team is great to work with and a lot of them are Veterans. Thank you Fefe in sales for all your efforts. More

by jaronritchie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 08, 2026

City Limits Nissan responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at City Limits Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 01, 2026

Dealership Rating
Employee Rating

Great customer service, nice waiting area if you want to remain onsite and the work is done correctly the first time! More

by maxebygm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Ramirez, Jose Gutierrez

Feb 02, 2026

City Limits Nissan responded

Thank you so much for taking the time out of your day to provide us with a review, we appreciate your kind words and we look forward to the continued opportunity to provide you with many more happy miles! Thank you, Jason Laguna General Manager

Feb 05, 2026

City Limits Nissan responded

Hi, thank you very much. We value you as a customer and appreciate your feedback. If there is anything we can help you with please don’t hesitate to contact us directly. Thank you again for your support.

January 18, 2026

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Employee Rating

Jose and the rest of the staff at City Limits Nissan always treat me with respect and perform services in a timely manner. More

by Tom M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Gutierrez

Jan 19, 2026

City Limits Nissan responded

We are glad to hear you had a great visit with the Service team and we appreciate you taking the time to tell us about your experience! If you have any additional questions or concerns, please don't hesitate to call us or stop by and we'd be happy to help. Thanks again and have a fantastic week! Jason Laguna General Manager

Jan 20, 2026

City Limits Nissan responded

Hi Tom, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

January 02, 2026

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Employee Rating

Great Customer Service in the Service Department. They let you know what's wrong and then you decide to fix it. And they always do a great job More

by lprenticetx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2026

City Limits Nissan responded

We are glad to hear the Service team took good care of you and we appreciate that you took the time out of your day to leave us a review! If you have any additional questions or concerns, we would be more than happy to help. Have a great weekend and we hope to see you again soon! Thank you, Jason Laguna General Manager

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