Jacob Dylla
Jacob Dylla at City Limits Nissan

Jacob Dylla

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.8
33 Reviews

Born and raised in Austin, TX. I'm a die-hard UT fan and love this city. I enjoy playing golf, cooking, and exercising in my free time, or spending time with my family in South Texas. I've been in the customer service industry since I was 14, and appreciate the service process.

Dealership Experience

1 yr, 4 mos

Industry Experience

5 yrs, 6 mos

Languages Spoken

English English

4.8

33 Reviews

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33 Reviews of Jacob Dylla

May 23, 2026

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Employee Rating

I got windshield fluid top off but no air for tires. I don’t know just a suggestion. More

by Blanquito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 13, 2026

Dealership Rating
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Jacob was so understanding and went above and beyond to help me He deserves a raise or bonus More

by jaqueline.amador58
Recommend Dealer
Yes

Other Employees Tagged: Jacob Dylla

May 12, 2026

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Had to have my 2026 kick towed. Jacob advised it sounded like an auxiliary problem and could be the battery. It was 5:15 and tow guy advised the shop closed at 6pm and we wouldn’t b More

by Pamela Weaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Carlos

May 21, 2026

City Limits Nissan responded

Pamela Weaver, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Chenin Buck Owner Loyalty Manager

May 08, 2026

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Grea customer service and the representative provided me with every option and even a payment plan More

by Jerrellburkett26
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Recommend Dealer
Yes

March 15, 2026

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Jacob was the best sales person I have ever had! Great at communication and keeping me updated throughout the entire process. Excellent overall in every possible way. Very impressed. Awesome!! I w More

by jillmoeder
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Mar 19, 2026

City Limits Nissan responded

Jillmoeder, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Welcome to the City Limits Nissan family and have a fantastic week! Thank you, Chenin Buck Owner Loyalty Manager

March 07, 2026

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I had an amazing experience. Jacob Dylla was the best!! I wasn’t expecting to even leave with a vehicle & he worked really hard to make sure it worked out for me. I absolutely lo More

by Olympia Littles
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mario Palomo

Mar 10, 2026

City Limits Nissan responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 26, 2026

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Amazing service and departments! Jacob fit all my needs into one car and made my experience 10/10! More

by bherrera0910
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Recommend Dealer
Yes

Other Employees Tagged: Ruben Cortez, Mario Palomo

Mar 02, 2026

City Limits Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at City Limits Nissan. Feel free to reach out to us if you need anything. Have a wonderful day.

February 25, 2026

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Jacob handled both mine and my daughter’s needs with amazing service and attentiveness! Wonderful service! More

by HJHinton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chenin Buck, Mario Palomo

Mar 02, 2026

City Limits Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at City Limits Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 27, 2025

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Everyone there was very polite, professional, and thorough w the process. Answered a lot of my questions and gave me ample time to finish the deal. Hadnt purchased a new car in over 30 years and More

by longhorn_bear
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mario Palomo

Oct 28, 2025

City Limits Nissan responded

Thank you so much for taking the time out of your day to provide us with a review, we are glad to hear the team took good care of you and will be sure to pass your kind comments along! If you need anything at all please don't hesitate to call us at 512-444-1400. Thanks again and welcome to the City Limits Nissan family! Jason Laguna General Manager

October 27, 2025

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The salesman was knowledgeable courteous. Very helpful with everything. The staff was help full also. More

by LGONZALES1972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mario Palomo , Torin McGough

Oct 27, 2025

City Limits Nissan responded

We are glad to hear the team took great care of you, and we appreciate that you took the time out of your day to provide us with your feedback! We will be sure to pass your kind comments along to the team and we hope to see you again soon! Thank you, Jason Laguna General Manager

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