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Jacob Dylla
Jacob Dylla at City Limits Nissan

Jacob Dylla

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.8
39 Reviews

Born and raised in Austin, TX. I'm a die-hard UT fan and love this city. I enjoy playing golf, cooking, and exercising in my free time, or spending time with my family in South Texas. I've been in the customer service industry since I was 14, and appreciate the service process. I take pride in knowing I made a difference in someone's day or life.

Dealership Experience

1 yr, 6 mos

Industry Experience

5 yrs, 8 mos

Languages Spoken

English English

4.8

39 Reviews

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39 Reviews of Jacob Dylla

July 03, 2026

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Employee Rating

I received excellent service from Daniel. He made me feel very welcomed and was sure to accommodate in anyway he could. More

by INVENTORY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jay Carlos, Alex Ramirez, Emmanuel Soto, Jose Gutierrez

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July 02, 2026

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Employee Rating

Jacob was Friendly, knowledgeable, expedient, made the process easy, and understandable and I am grateful for the services provided. More

by MZKJD004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Laney

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Jul 03, 2026

City Limits Nissan responded

Mzkjd004, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Chenin Buck Owner Loyalty Manager

June 11, 2026

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Employee Rating

I always get Great Customer Service when I have brought my car in. And I am satisfied with the work done on my car. More

by lprenticetx
Recommend Dealer
Yes

Other Employees Tagged: Jacob Dylla

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Jun 14, 2026

City Limits Nissan responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

June 03, 2026

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Employee Rating

great place to get all my service need done as well as very friendly professional, More

by RGVCARS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jay Carlos, Alexvid Morales, Alex Ramirez, Emmanuel Soto, Jose Gutierrez

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Jun 05, 2026

City Limits Nissan responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 30, 2026

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Employee Rating

Jacob, was the best he was very attentive, very friendly professional, courteous. YES he is great More

by fernsylann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2026

City Limits Nissan responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 27, 2026

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Employee Rating

Jacob is amazing. You have a top notch employee! He was patient and helped me reach a decision on services needed for my car. More

by akerscl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 30, 2026

City Limits Nissan responded

Akerscl, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you, and have a fantastic day! Chenin Buck Owner Loyalty Manager

May 23, 2026

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Employee Rating

I got windshield fluid top off but no air for tires. I don’t know just a suggestion. More

by Blanquito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 25, 2026

City Limits Nissan responded

Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

May 13, 2026

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Employee Rating

Jacob was so understanding and went above and beyond to help me He deserves a raise or bonus More

by jaqueline.amador58
Recommend Dealer
Yes

Other Employees Tagged: Jacob Dylla

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May 12, 2026

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Employee Rating

Had to have my 2026 kick towed. Jacob advised it sounded like an auxiliary problem and could be the battery. It was 5:15 and tow guy advised the shop closed at 6pm and we wouldn’t b More

by Pamela Weaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Carlos

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May 21, 2026

City Limits Nissan responded

Pamela Weaver, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Chenin Buck Owner Loyalty Manager

May 08, 2026

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Employee Rating

Grea customer service and the representative provided me with every option and even a payment plan More

by Jerrellburkett26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 25, 2026

City Limits Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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