From start to finish the folks there were helpful and are
completely awesome. VW Salem ROCKS!!!
completely awesome. VW Salem ROCKS!!!
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by A.CARNAGHIE
Verified Customer
Verified Customer
May 13, 2025 -
Volkswagen of Salem responded
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Salem!
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
They are very professional, I like them very much, and
they work efficiently, Hope to cooperate with them next time
they work efficiently, Hope to cooperate with them next time
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by yangkang1995123
Verified Customer
Verified Customer
May 07, 2025 -
Volkswagen of Salem responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Car they sold me broke down within 2 hours and then they
kept my downpayment and didn't even give me a vehicle had to find my own ride home from Salem to Lebanon..worst dealership ever no wonder they have a
kept my downpayment and didn't even give me a vehicle had to find my own ride home from Salem to Lebanon..worst dealership ever no wonder they have an F rating from the BBB
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by COBYISKING
Verified Customer
Verified Customer
Feb 10, 2025 -
Volkswagen of Salem responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Late delivery.
Dirty, moldy carpets, smells of human urine & weed, damaged window, mirror, Chips/ scratches
Dirty, moldy carpets, smells of human urine & weed, damaged window, mirror, Chips/ scratches
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by maestober
Verified Customer
Verified Customer
Jan 13, 2025 -
Volkswagen of Salem responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Josh was patient and attentive.
We would all like more prompt parts availability from the manufacturer, but we were kept up to speed as that rare part became available.
We would all like more prompt parts availability from the manufacturer, but we were kept up to speed as that rare part became available.
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by mark.w.kendall
Verified Customer
Verified Customer
Service Price Transparency
Dec 08, 2024 -
Volkswagen of Salem responded
Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business, Mark, and hope to see you again soon!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
The service we received was prompt and efficient and we
were able to find exactly what we were looking for in within the price range we wanted. This was our third experience with this dealership and we'll
were able to find exactly what we were looking for in within the price range we wanted. This was our third experience with this dealership and we'll definitely come back again.
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by MICHAELPROSTAR
Verified Customer
Verified Customer
Nov 21, 2024 -
Volkswagen of Salem responded
Thank you for taking the time to share your feedback with us, Michael. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Excellent customer service, listened to our wants and
have to haves for our vehicle purchase and delivered exactly what we were looking for.
have to haves for our vehicle purchase and delivered exactly what we were looking for.
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by WNG4
Verified Customer
Verified Customer
Nov 11, 2024 -
Volkswagen of Salem responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem!
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Everyone was nice and helpful with the process of buying
a vehicle, staff was friendly and easy to talk to. They helped us understand every detail of our purchase and helped us get a great deal.
a vehicle, staff was friendly and easy to talk to. They helped us understand every detail of our purchase and helped us get a great deal.
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by VERNANFILOFIEFF
Verified Customer
Verified Customer
Nov 11, 2024 -
Volkswagen of Salem responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Great service would recommend everyone to go Volkswagen
dealership service of Salem Oregon great people
dealership service of Salem Oregon great people
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by ADANFLORES1993
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2024 -
Volkswagen of Salem responded
Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Professional and courteous folks.
Nice doing business with them. Will go back for service. Good job guys.
Nice doing business with them. Will go back for service. Good job guys.
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by DANVILE
Verified Customer
Verified Customer
Other Employees Tagged:
Chase
Sep 27, 2024 -
Volkswagen of Salem responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
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