James Nystrom

Awesome Team of Professionals On Saturday, Hubby and I went to see a truck he wanted. We met with John and CJ. These guys were so awesome. We bought a 2019 Silverado. Brand new and On Saturday, Hubby and I went to see a truck he wanted. We met with John and CJ. These guys were so awesome. We bought a 2019 Silverado. Brand new and we’re happy campers. The men were so informative. They made the process so easy. Shout out to James in finance as he was awesome as well. Made truck buying such a fun deal. You Guys Rock!!!! Chris and Renee More

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Good at excuses, terrible at customer service Can’t recommend this dealership to anyone, I had made an appointment to test drive and buy a specific car in advance. Drove an hour and a half to Virg Can’t recommend this dealership to anyone, I had made an appointment to test drive and buy a specific car in advance. Drove an hour and a half to Virginia for the test drive only for them to tell me that the car I made an appointment for was sold, and they tried to sell me on old cars with over 100k miles that were no interest me. They did not mention in email or through a phone call or text, that the car was sold to avoid me driving 3 hours pointlessly. More

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Great service Great service, Anthony really helped me out. This is my second time buying from that dealer ship and would not hesitate to go back. Excellent incentiv Great service, Anthony really helped me out. This is my second time buying from that dealer ship and would not hesitate to go back. Excellent incentives and discounts. Thanks again Anthony, James and Chad. More

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Awesome experience! After a horrific car buyer experience 2 years ago, I was ready to never do it again. I am so glad I did!! Mas was awesome! He showed me how everythi After a horrific car buyer experience 2 years ago, I was ready to never do it again. I am so glad I did!! Mas was awesome! He showed me how everything in my new car worked, helped me set up my on star and internet. He explained everything so thoroughly. James in finance was a master of numbers! He lowered my car payment and I got a brand new car! Together they were the best! They searched and searched for the options I wanted, but not once did I feel pressure to buy. Their knowledge of the car and the business helped me to understand how certain things worked as well. I honestly can't thank them enough! More

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Great customer service from start to finish! My family and I have owned and leased a Hyundai from Fairfax Hyundai quite a number of times in the past 12 years so I was ready to try other vehicles My family and I have owned and leased a Hyundai from Fairfax Hyundai quite a number of times in the past 12 years so I was ready to try other vehicles that I like. My hubby and I stopped by Ted Britt Sterling for the first time on a Friday night. We were on a budget to find a replacement vehicle for me and with the short-time I’ve done research for, Chevy Trax is one of my top choices, which they happen to have one of the last 2016 models… We are happy to have Kristina V. as our sales person. She was really nice from start to finish and with the approval of her manager, Angel, we got a good deal on it, even got to take it home overnight to sleep on it (which we never experienced at FFX Hyundai). Went back and purchased it from them the next day, didn’t even bother checking out other dealerships like we originally planned. We are pleased with the overall experience. From Kristina to James in Finance who explained certain things in detail for us without us feeling rushed and to the service dept. for cleaning up the vehicle nicely before taking it home. I love my blue Trax though I’m still getting a hang of it. Thank you to the team at Ted Britt Chevrolet! --- Jaq More

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Buying a new vehicle Ted Britt Chevy is outstanding to work with! Our sales rep-Mr. Pagnotta (Hook) was the best. He worked with us every step of the way and made the bu Ted Britt Chevy is outstanding to work with! Our sales rep-Mr. Pagnotta (Hook) was the best. He worked with us every step of the way and made the buying experience simple and truly represented out interests. This is the second time we have worked wih him. The financing was simple and the Ted Britt team worked with us without any pressure. Great experience. More

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Consistently exceeding expectations! I purchased a 2016 Corvette from Hook Pagnotta on May 8, 2016. He worked with me well before the sale over email and the telephone and answered a myri I purchased a 2016 Corvette from Hook Pagnotta on May 8, 2016. He worked with me well before the sale over email and the telephone and answered a myriad of question from both my wife and I (sometimes even at the same time from different email accounts). His level of professionalism, friendliness, and patience exceeded my expectations from our first contact continuing through today. He was incredibly understanding and helpful with many of my odd requests; such as no dealer badges being added, no washing, basically no one touching the car except for me even BEFORE I officially owned it. This purchase started when I brought my 2012 Vette in for a state inspection when a saw almost her twin in a c7 sitting on the lot. I spoke to him briefly and before I knew it, I had the keys to the new one, temporary tags and his go ahead to take it out for a spin. I had hesitations switching from a manual to an automatic because the 2006 Vette I owned a while back was an auto and the shifting was incredibly slow. The new car had approximately .5 miles on it and he let me take it out to ease my concerns without making me feel as though I was going to hurt the price they could sell the car for. This kind of confidence in a customer and the product being sold is rarely seen. At that point, I was not seriously planning on buying the car but that did not stop him from accommodating my request to try out the auto transmission. Needless to say now that the car is in my garage, I was very happy with how much GM has improved the automatic transmissions. The shifts are now just as quick as could be pulled off with a manual version but not quite as quick as a dual clutch auto but that is to be expected. There were a few minor hang ups when Hook had to take my many offers and questions to his manager but he continued to try and work towards making me happy. I wanted $3k+ more than they were offering for my current Vette (4lt, Cyber Grey vert with 14k miles in immaculate condition) and roughly $4k less on the new car when we first started negotiating. There was a laid back feeling to the entire process that I solely credit him for and in the end, Hook and the general manager were able to get within $705 of my “buy it” number. I came in with financing already in hand and James in their financing department was even able to beat the lowest interest rate I had come across after shopping around. While this is my first review about this dealership I have been a faithful, extremely satisfied customer of their sales and service since 2006 when I purchased my first Vette from them. We used them for a courtesy delivery in 2012 for our Grand Sport that I spec’ed and had built exactly for our family from the factory. At that time, I met Chris in service, Glenn their Corvette mechanic, and Hook in sales. I was so impressed by the time and care that they all put into the courtesy delivery (which is something the dealership basically makes nothing on) that I began bringing all my cars to them for repairs and scheduled maintenance. It has been a little over 4 years now that I have taken all three of my cars solely to Ted Britt (formerly Sterling Chevy) for everything and I couldn't be happier. Having the confidence knowing that the cars won’t come back from service with new scratches, dings, or new problems that were not there before is incredibly comforting. I also trust that the things Chris and Glenn say need fixing on my cars is the 100% truth and I have never felt like they would ever take advantage of my car mechanical ignorance. Before I met this group of gentleman and Ted Britt, I would sweat bullets every time one of my cars had to go in for service and would go over the interior, exterior and engine with a fine tooth comb when it came out looking for some sort of damage. It is incredibly comforting to have that level of confidence in the folks charged with caring for your vehicles. I recommend Ted Britt, Glenn, Chris and Hook to anyone and everyone that will listen when the opportunity comes up and I will continue to do so. If anyone there happens to read this I just want to say one more THANK YOU! More

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"Family" I have never, ever been as happy with a car purchase as I have been with my new 2016 Cruze Premier. It all begins with how Jason Fischbein runs the d I have never, ever been as happy with a car purchase as I have been with my new 2016 Cruze Premier. It all begins with how Jason Fischbein runs the dealership. Treating me like "family" from step one was above and beyond the duty of what he does. It is who he is that sold me the car. Every other employee that I mentioned here made me feel like "family" and that it was much more than selling a car. It's how I was treated -- like family. They are compassionate, humble, and go above and beyond to ensure complete satisfaction. 100% is not taken lightly by me as this is much more than a car purchase -- it is a lifelong relationship with this dealership. I buy from no other place than here and Chris, Eddie and Pete in Service are a part to be included here. It's peace of mind to buy here because they go beyond the call of "just selling a car." There is a reason I only buy here and no place else in Northern Virginia. Pay attention to the fact that it is because it's a people oriented business that everyone I have mentioned here went above and beyond to ensure I was happy. I am. Simply put. :-) More

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slow to no follow up Tried to buy a Silverado 2500HD at Ted Britt. Initial demonstration was professional. Took my trade to the dealership on a second visit, I followed Tried to buy a Silverado 2500HD at Ted Britt. Initial demonstration was professional. Took my trade to the dealership on a second visit, I followed up to see if they had established a value due to very slow follow up. Received an e-mailed sales/trade-in offer at 4pm on Sunday afternoon. Called back on Monday morning to speak with the initial salesman, his day would not start until 1pm. Called back at 2pm, sales advises me someone is looking at "my truck". I replied ok, please call me back. Waiting...........no call back Monday afternoon, or Tuesday.......I buy a truck at a competing dealership My complaint is that the sales team, in my opinion did not coordinate their efforts, did not take my interest seriously and did not follow up in a timely manner. I commuted 1 hour each way on two different occasions and in retrospect it was a waste of time. I do not believe this is the type of service that the ownership of Ted Britt would be proud of. More

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2004 Pre-Owned Corvette April - May 2015 --- My dealership experience was clearly the best in my used car purchase experiences. I worked with the following individuals, who m April - May 2015 --- My dealership experience was clearly the best in my used car purchase experiences. I worked with the following individuals, who made the entire experience problem-free from the sales negotiation process & final car cost (James Nystrom, Angel Gammons, & Donald Kim), selection of add-on options, installation, & financing & Maryland vehicle registration & tags (Rico Caldwell & Veda Simpson), as well as some Parts Department (i.e., programmed extra remote into vehicle options menu & made extra key) & Service personnel (Chris Thomas), who did some final punch-list items completion, before final vehicle delivery. I do give the highest praise to these individuals, & the dealership, for making the whole experience the most pleasant, problem-free, & professional, in all of my used car buying experiences. I highly recommend buying a vehicle from this dealership. More

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