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James Hatchett
James Hatchett at BMW of Orland Park

James Hatchett

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.8
172 Reviews
4.8

172 Reviews

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172 Reviews of James Hatchett

July 16, 2025

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My visit yesterday was excellent except for the wait time with a scheduled appointment. I liked the service advisor. More

by ATONIA394
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Recommend Dealer
Yes
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Jul 16, 2025

BMW of Orland Park responded

Thank you for your feedback! We're glad to hear you had an excellent visit and that you liked your service advisor. We apologize for the wait time, especially with a scheduled appointment—your time is important to us, and we’re working to improve in that area. We appreciate your patience and hope to serve you even better next time! Best Wishes, BMW Of Orland Park

July 14, 2025

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Love the BMW I plan on trading in my X2 soon I looking at the X1 just waiting for the New models More

by PETEY5250
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Recommend Dealer
Yes
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Jul 14, 2025

BMW of Orland Park responded

All of us at BMW of Orland Park are happy to see this wonderful feedback!!

July 13, 2025

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Zeigler BMW always provides professional customer service from arrival through checkout. James thoroughly explained all the issues that needed to be addressed and the service was performed in a timely manne More

by VALHARAM
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Recommend Dealer
Yes
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Jul 14, 2025

BMW of Orland Park responded

Thank you for the great feedback! We're proud to hear that James and the Zeigler BMW team provided professional service from start to finish. Clear communication and timely repairs are what we strive for, and we appreciate your continued trust in us! Best Wishes, BMW Of Orland Park

July 12, 2025

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The place is very clean and the people there are very nice and attentive to the customers More

by LANESHIAP
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Recommend Dealer
Yes
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Jul 14, 2025

BMW of Orland Park responded

Thank you for the wonderful feedback! We're glad you noticed the cleanliness and attentiveness of our team. Providing a welcoming and customer-focused environment is always our goal. We appreciate your support! Best Wishes, BMW Of Orland Park

July 09, 2025

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Everything was super, the coordination of the loaner, the reception staff and my service coordinator, thanks for let me the opportunity of driving a new BMX X3 with only 16 miles!. I do recommend to my daug More

by RONYJET15
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Recommend Dealer
Yes

Other Employees Tagged: Tom,

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Jul 10, 2025

BMW of Orland Park responded

Thank you for recommending BMW of Orland Park and for sharing your kind feedback about our amazing team! We are thrilled to have you and your daughter as customers. Take care!

July 06, 2025

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Nice, clean , professional people working there . Great communication while waiting for car to be looked at or fixed . More

by CECHAYDEN1
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Recommend Dealer
Yes
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Jul 07, 2025

BMW of Orland Park responded

Thank you for sharing your great feedback! We appreciate your business and we hope to see you again at BMW of Orland Park.

July 03, 2025

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Everybody was nice and polite and knowledgeable they explain everything to us and they advise us about some issue we have after all everybody was perfect More

by DOMINOS2726
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez

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Jul 03, 2025

BMW of Orland Park responded

Thank you for sharing your experience with us! We're overjoyed to hear that our team at BMW of Orland Park provided knowledgeable and polite service. We appreciate your feedback and are here if you need anything else!

July 02, 2025

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Kevin was great help. He took care of me everytime I came in and helped me fix my car More

by DUAADINA
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez , Huda abed

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Jul 03, 2025

BMW of Orland Park responded

Thanks for choosing BMW of Orland Park! We're so glad Kevin was a huge help and ensured your car was running smoothly again.

July 01, 2025

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James is a great service rep. He was the only one assisted me after waiting 45 minutes for help More

by WALKERTRAE
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Recommend Dealer
Yes
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Jul 01, 2025

BMW of Orland Park responded

Thank you for your honest feedback. We’re glad James was able to assist you and appreciate your patience during the wait. We’re sorry for the delay and are working to improve wait times so every visit is smoother. Best Wishes, BMW Of Orland Park

June 29, 2025

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Employee Rating

Very bad technical support addressing issues. Not even get back to me explaining way resolution More

by ARWADATIYA
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez

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Jul 01, 2025

BMW of Orland Park responded

We’re sorry to hear about your experience and apologize for the lack of communication. Your concerns are important to us, and we’d appreciate the opportunity to make things right. Please reach out to our management team so we can assist you directly. Brian Coster 708-460-4545 Best Wishes, BMW Of Orland Park

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