James Hatchett

Very bad technical support addressing issues. Not even get back to me explaining way resolution Not even get back to me explaining way resolution More

by ARWADATIYA Verified Customer Verified Customer

Report | Print

Great service provided with BMW. Always welcomed with a handshake and service. Greatly appreciate the attention I receive with James & Tony with my vehicle and the services needed. Always welcomed with a handshake and service. Greatly appreciate the attention I receive with James & Tony with my vehicle and the services needed. More

by SALAS_FRANCISCO95 Verified Customer Verified Customer

Report | Print

James is an excellent professional representative of Zeigler BMW! First time receiving the service technicians video summary. Nice touch. Happy with my service visit, Zeigler BMW! First time receiving the service technicians video summary. Nice touch. Happy with my service visit, More

by TED.CROWE Verified Customer Verified Customer

Report | Print

The service members went above and beyond to make sure that my vehicle was in great running condition that my vehicle was in great running condition More

by RENFRO.ANTWANE Verified Customer Verified Customer

Report | Print

Everyone is always very friendly and helpful. It’s a nice location, but the service department does seem to take a long time to process requests. It’s a nice location, but the service department does seem to take a long time to process requests. More

by PHILIPMAY91 Verified Customer Verified Customer

Report | Print

Friendly, courteous and efficient. My car appears to be repaired after bringing it back twice for the same issue. My car appears to be repaired after bringing it back twice for the same issue. More

by HAYESB Verified Customer Verified Customer

Report | Print

James provided excellent customer service while providing me with up to date info of my vehicle! me with up to date info of my vehicle! More

by Manny Verified Customer Verified Customer

Report | Print

The dealership tries, but somehow the job has not gotten done. I bring my BMW there under the assumption that it would be diagnosed and fixed if I pay the money, but that has not been the case. Nick,( who d done. I bring my BMW there under the assumption that it would be diagnosed and fixed if I pay the money, but that has not been the case. Nick,( who does not work there anymore) showed tremendous diligence and customer service and was able to rectify the problem that I came in for 2 years ago. I rarely drive the car and it was running fine until I came in for a recall repair yesterday. Now, the service engine light is back on, the car is not drivable, and I will be charged a lot of money to get it fixed, again, hopefully. More

by mxavier Verified Customer Verified Customer

Report | Print

James is personable, knowledgeable, and helpful. Dealership is clean, comfortable, with a nice waiting area while your car is having surgery. Dealership is clean, comfortable, with a nice waiting area while your car is having surgery. More

by BONCZAK1 Verified Customer Verified Customer

Report | Print

This one is honest and reliable. I had long term association with Co. My first BMW and also MB was with 50 years ago when you were at Evergreen Park. Then I got MB and BMW from EP. I had long term association with Co. My first BMW and also MB was with 50 years ago when you were at Evergreen Park. Then I got MB and BMW from EP. More

by LEEHAE627 Verified Customer Verified Customer

Report | Print