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James Hatchett
James Hatchett at BMW of Orland Park

James Hatchett

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.8
211 Reviews
4.8

211 Reviews

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211 Reviews of James Hatchett

December 09, 2025

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James was very accommodative, phenomenal communication. Ride to my work was very smooth, and prompt response to all communications More

by FTALDAAS
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Recommend Dealer
Yes
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Dec 09, 2025

BMW of Orland Park responded

We are grateful for your feedback regarding our team at BMW of Orland Park! It's fantastic to hear that James provided excellent communication and made everything seamless.

December 06, 2025

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Love dealing with this place. Have purchased 3 vehicles and hopefully more. Great service department. More

by DSOLAYA
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Recommend Dealer
Yes
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Dec 08, 2025

BMW of Orland Park responded

Thank you for your loyalty! We're thrilled to hear you’ve enjoyed working with us and appreciate your continued trust through three vehicle purchases. Our service team is always here for you, and we look forward to helping you with many more in the future! Best Wishes, BMW Of Orland Park

Dec 08, 2025

BMW of Orland Park responded

Thank you for choosing BMW of Orland Park and for your loyalty! We’re so grateful for your business and we look forward to helping you again in the future! Enjoy your new vehicle!

December 04, 2025

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James, was great! He conducted himself very well, and answered all questions I had. There was no dumb question! Thanks! More

by MZRODJAHNAE04
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Recommend Dealer
Yes
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Dec 04, 2025

BMW of Orland Park responded

Thank you for the great feedback! We’re glad James took such good care of you and made everything easy to understand. We appreciate you choosing us! Best Wishes, BMW Of Orland Park

December 02, 2025

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Great service! Very detailed and efficient. James did a great job answering my questions. thank you very much. More

by LDEZELL15
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Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 03, 2025

BMW of Orland Park responded

Thank you for your excellent review! We're glad James addressed all your questions and ensured you had a great visit. See you next time at BMW of Orland Park!

December 02, 2025

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James Hatchett always does excellent job taking care of my car and whole experience. everything done as promised and he is reason why I come back every time for all my service work. I like video from tech More

by EDGAREFLAGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Jakubowski

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Dec 02, 2025

BMW of Orland Park responded

Thank you for the wonderful review! We’re thrilled to hear James continues to take great care of you and your vehicle. It’s great to know the technician video helped explain everything clearly. We appreciate your loyalty and look forward to serving you again! Best Wishes, BMW Of Orland Park

November 22, 2025

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I was in the lobby and was able to over hear other customer’s biz More

by ERICARN1973
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Recommend Dealer
Yes
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Nov 24, 2025

BMW of Orland Park responded

Thank you for your feedback. We strive to provide a comfortable and respectful environment for all our customers and will take your comments into consideration. Best Wishes, BMW Of Orland Park

November 21, 2025

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Love this dealership. The service is great. Love working with James as he is very attentive, responsive, and thorough for all my vehicle service needs. More

by Chickhawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colleen Wright

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Nov 21, 2025

BMW of Orland Park responded

Thank you for the wonderful feedback! We’re thrilled to hear you enjoy working with James and that our service continues to meet your needs. We appreciate your loyalty! Best Wishes, BMW Of Orland Park

November 19, 2025

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Overall they are a nice dealership however the lack of communication on they end can be a bit stressful More

by BENZO1007
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Pool , Colleen

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Nov 19, 2025

BMW of Orland Park responded

Thank you for your feedback! We apologize for any communication issues and will work on improving it. We hope to assist you again at BMW of Orland Park. Safe travels!

November 18, 2025

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On time and quick, I loved the video feature they got where they show you the actual state of your car. Well done! More

by MOHAMMED_ELDAOUR
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Recommend Dealer
Yes
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Nov 18, 2025

BMW of Orland Park responded

Thank you for the great feedback! We’re glad you enjoyed the video updates and quick, on-time service. Best Wishes, BMW Of Orland Park

November 18, 2025

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Employee Rating

Service was great and wait was less than predicted. James was awesome in explaining what to expect and when my car would be ready. More

by shogan10
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2025

BMW of Orland Park responded

Thank you for sharing your experience with us! We will be sure to pass along your praise to James. Your business is valued by the entire team here at BMW of Orland Park - we hope to see you again!

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