James French
James French at Niello Audi
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James French

Service Advisor

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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5.0
70 Reviews
5.0

70 Reviews

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70 Reviews of James French

April 05, 2025

Dealership Rating
Employee Rating

James is always on top of everything. He anticipates my questions and everything always is seamless. More

by marklester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vogel

Apr 05, 2025

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

April 05, 2025

Dealership Rating
Employee Rating

Overall dealership is amazing. Amazing staff, love that where’s always fresh coffee and James French made my service smooth and easy. More

by Rafael R.
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Westlake

Apr 06, 2025

Niello Audi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

March 01, 2025

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Employee Rating

Great customer service. Every thing was timely. James provided great explanations of everything that was going on. More

by DOROTHY256
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 02, 2025

Niello Audi responded

Hi Dorothy: Thanks for sharing about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

February 22, 2025

Dealership Rating
Employee Rating

Jane’s and the Audi team were fantastic. I was looking for a specific model in a specific price range and they helped me figure that out. Even though I found the exact car that I was lookin More

by Jasontowey
Recommend Dealer
Yes

Other Employees Tagged: James P. Trenner

Feb 23, 2025

Niello Audi responded

We are so glad that we had the opportunity to work with you, Jason, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Aaron Thetford General Manager athetford@niello.com

January 29, 2025

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Employee Rating

Great customer service as usual. Thank you. I'll recommend a friend or anyone to use your services. More

by nej12006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2025

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 16, 2025

Dealership Rating
Employee Rating

I never worry when I take my car in for anything. My service advisor is very well informed and very clear in communication which helps me a lot. Thanks Niello Audi. More

by MARYVANTKTRAN
Service Price Transparency
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Recommend Dealer
Yes
Jan 16, 2025

Niello Audi responded

Thank you so much, Mary, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 03, 2025

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Employee Rating

James French was a wonderful service representative when I came in last month due to a recall from the manufacturer. Easy service stop. More

by KGOODMAN0
Service Price Transparency
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Recommend Dealer
Yes
Jan 03, 2025

Niello Audi responded

Thank you for taking the time to share your thoughts on working with James and our team. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 29, 2024

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Employee Rating

James was great. Explained everything well. Even went out in the rain to bring my car up for pick-up More

by DOCAREEN
Service Price Transparency
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Recommend Dealer
Yes
Dec 31, 2024

Niello Audi responded

Thank you for choosing Niello Audi. Your feedback and rating mean a lot to us. We're glad James was able to help, and we hope to see you again! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 26, 2024

Dealership Rating
Employee Rating

This dealership sold me a lemon radio and won't honor the lemon law or anything because it was a dealer demonstrates. My car Q7 has less than 15000 miles and can't fix radio More

by Johnnie Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Andrew Lyon, Kyle Saephanh, Isaac Gonzalez, Erik Carr, Scott Bunker, Aaron Thetford , Steve Browning, Robert Burris, Harold Valencia

Dec 27, 2024

Niello Audi responded

Johnnie, thank you for sharing your feedback. I apologize for the inconvenience you’ve experienced with your vehicle's radio. With dealer demonstrators, certain conditions may apply that differ from new vehicle purchases regarding lemon law eligibility. However, after reviewing your concerns, we’d like to clarify that the radio issue was resolved with the most recent software update. We understand your frustration and want to assure you that we are committed to resolving concerns for all our customers. If the radio is still not operating correctly, please contact your service advisor and we will continue to explore solutions if needed. Thank you for bringing this to our attention, and we look forward to helping you in the future. Thank you, Aaron Thetford, General Manager

Dec 28, 2024

Johnnie Powell responded

After further review my Audi Q7 software continues to an issue. I contacted Neilo Audi today. There is still no fix for my software issue since April 2024. (Almost 9 months since MMI CONSOLE GREYED OUT. My radio issue has not been resolved with a Q7 with less than 1500 thousand miles on the Q7. No manager has even talk to me about the issue. I have been in contact with Audi headquarters. If any othe costumers have had a greyed out MMI CONSOLE please respond on this form . It has been very painful for 9 months dealing with the issue, after you take care of your vehicle. I will glady answer any questions about this software that can't be fixed. Johnnie 916-475-9121 No manager at Neilo Audi has contacted me. They just send me to service advisors. 1/2 star

December 21, 2024

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Employee Rating

James is professional, courteous, attentive, and he answered all my questions. My car was serviced in a timely and professional manner. More

by lila0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Niello Audi responded

Thank you for choosing Niello Audi. Your feedback and rating mean a lot to us. We're glad James was able to help, and we hope to see you again! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

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