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James French
James French at Niello Audi
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James French

Service Advisor

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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5.0
61 Reviews
5.0

61 Reviews

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61 Reviews of James French

December 21, 2024

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Employee Rating

James is professional, courteous, attentive, and he answered all my questions. My car was serviced in a timely and professional manner. More

by lila0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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December 14, 2024

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Employee Rating

I have an electrical problem they can't fix for almost a year now. Audi america say no fix for a Audi Q7 2021 with only 15 thousand miles. (Greyed out shortcut button and missing A/C sync button. Unacceptab More

by Johnnie Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cain Carter, Steve Browning, Jason Rajan, Aaron Thetford

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Dec 19, 2024

Niello Audi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Johnnie, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

November 27, 2024

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Employee Rating

This is my 4th Audi purchased and serviced at Niello. They always are great to work with and take care of my needs. More

by kt555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter, Dain Bryant, Jason Rajan

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Nov 29, 2024

Niello Audi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

November 24, 2024

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Employee Rating

Can’t ask for more. Friendly, attentive service with good communication. I’m glad they’re my nearest Audi dealer and service center. More

by abeabt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omead Anwar, Dain Bryant, Hector Guadamuz, Milana Savchenko, Jennifer Lowenstein, Isabel Velasquez, Erin Loud, Jason Rajan

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Nov 25, 2024

Niello Audi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

November 23, 2024

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Employee Rating

Always a wonderful Experience. It’s our 4th purchase from Neillo. Staff is always professional! More

by RAMOS1641
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jason Rajan

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Nov 25, 2024

Niello Audi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

November 14, 2024

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Employee Rating

Was a great experience working with James and as usual the service department delivered. Thanks again team Niello. More

by GARZABAGBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 16, 2024

Niello Audi responded

Thank you so much for your excellent review! We are so glad that James had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

November 09, 2024

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Employee Rating

The best customer service I have every had. Polite,friendly and courteous.Well maintained building. More

by DONALDJBARNEYII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 10, 2024

Niello Audi responded

Thanks, Donald, for sharing your thoughts about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

October 31, 2024

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Employee Rating

Great Team , good people, Fast response. Good location close to my work. Would service again. More

by MIAMILAKERS328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Rajan

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Nov 01, 2024

Niello Audi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 22, 2024

Dealership Rating
Employee Rating

Great service and nice dealership that is clean and comfortable. The sales people are always friendly and helpful too. More

by EENMELANIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omead Anwar, Dain Bryant, Hector Guadamuz, Milana Savchenko, Jennifer Lowenstein, Isabel Velasquez, Erin Loud

Report | Print
Sep 24, 2024

Niello Audi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 16, 2024

Dealership Rating
Employee Rating

Amazing place friendly willing to help and work out the problem with you.Great customer service and care. More

by DONALDJBARNEYII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 16, 2024

Niello Audi responded

Thank you for choosing Niello Audi. Your feedback and rating mean a lot to us. We're glad we were able to help, Donald, and we hope to see you again! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

Oct 07, 2024

DONALDJBARNEYII responded

Great customer service James French bends over backwards to help his customers.Great experience every time I get my serviced there.

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