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James French
James French at Niello Audi
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James French

Service Advisor

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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5.0
68 Reviews
5.0

68 Reviews

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68 Reviews of James French

March 01, 2025

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Great customer service. Every thing was timely. James provided great explanations of everything that was going on. More

by DOROTHY256
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Recommend Dealer
Yes
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Mar 02, 2025

Niello Audi responded

Hi Dorothy: Thanks for sharing about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

February 22, 2025

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Jane’s and the Audi team were fantastic. I was looking for a specific model in a specific price range and they helped me figure that out. Even though I found the exact car that I was lookin More

by Jasontowey
Recommend Dealer
Yes

Other Employees Tagged: James P. Trenner

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Feb 23, 2025

Niello Audi responded

We are so glad that we had the opportunity to work with you, Jason, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Aaron Thetford General Manager athetford@niello.com

January 29, 2025

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Great customer service as usual. Thank you. I'll recommend a friend or anyone to use your services. More

by nej12006
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Recommend Dealer
Yes
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Jan 29, 2025

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 16, 2025

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I never worry when I take my car in for anything. My service advisor is very well informed and very clear in communication which helps me a lot. Thanks Niello Audi. More

by MARYVANTKTRAN
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Recommend Dealer
Yes
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Jan 16, 2025

Niello Audi responded

Thank you so much, Mary, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 03, 2025

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Employee Rating

James French was a wonderful service representative when I came in last month due to a recall from the manufacturer. Easy service stop. More

by KGOODMAN0
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jan 03, 2025

Niello Audi responded

Thank you for taking the time to share your thoughts on working with James and our team. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 29, 2024

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James was great. Explained everything well. Even went out in the rain to bring my car up for pick-up More

by DOCAREEN
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Workmanship
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Recommend Dealer
Yes
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Dec 31, 2024

Niello Audi responded

Thank you for choosing Niello Audi. Your feedback and rating mean a lot to us. We're glad James was able to help, and we hope to see you again! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 26, 2024

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This dealership sold me a lemon radio and won't honor the lemon law or anything because it was a dealer demonstrates. My car Q7 has less than 15000 miles and can't fix radio More

by Johnnie Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Andrew Lyon, Kyle Saephanh, Isaac Gonzalez, Erik Carr, Scott Bunker, Aaron Thetford , Steve Browning, Robert Burris, Harold Valencia

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Dec 27, 2024

Niello Audi responded

Johnnie, thank you for sharing your feedback. I apologize for the inconvenience you’ve experienced with your vehicle's radio. With dealer demonstrators, certain conditions may apply that differ from new vehicle purchases regarding lemon law eligibility. However, after reviewing your concerns, we’d like to clarify that the radio issue was resolved with the most recent software update. We understand your frustration and want to assure you that we are committed to resolving concerns for all our customers. If the radio is still not operating correctly, please contact your service advisor and we will continue to explore solutions if needed. Thank you for bringing this to our attention, and we look forward to helping you in the future. Thank you, Aaron Thetford, General Manager

Dec 28, 2024

Johnnie Powell responded

After further review my Audi Q7 software continues to an issue. I contacted Neilo Audi today. There is still no fix for my software issue since April 2024. (Almost 9 months since MMI CONSOLE GREYED OUT. My radio issue has not been resolved with a Q7 with less than 1500 thousand miles on the Q7. No manager has even talk to me about the issue. I have been in contact with Audi headquarters. If any othe costumers have had a greyed out MMI CONSOLE please respond on this form . It has been very painful for 9 months dealing with the issue, after you take care of your vehicle. I will glady answer any questions about this software that can't be fixed. Johnnie 916-475-9121 No manager at Neilo Audi has contacted me. They just send me to service advisors. 1/2 star

December 21, 2024

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James is professional, courteous, attentive, and he answered all my questions. My car was serviced in a timely and professional manner. More

by lila0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 23, 2024

Niello Audi responded

Thank you for choosing Niello Audi. Your feedback and rating mean a lot to us. We're glad James was able to help, and we hope to see you again! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 14, 2024

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I have an electrical problem they can't fix for almost a year now. Audi america say no fix for a Audi Q7 2021 with only 15 thousand miles. (Greyed out shortcut button and missing A/C sync button. Unacceptab More

by Johnnie Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cain Carter, Jason Rajan, Aaron Thetford , Steve Browning

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Dec 19, 2024

Niello Audi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Johnnie, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

November 27, 2024

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Employee Rating

This is my 4th Audi purchased and serviced at Niello. They always are great to work with and take care of my needs. More

by kt555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter, Dain Bryant, Jason Rajan

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Nov 29, 2024

Niello Audi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

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