Jackie Reyes

Audi Rancho Mirage responded

Thank you for your feedback and for recognizing the friendly and helpful team at Audi Rancho Mirage. We’re sorry to hear about the inconvenience with rental car availability and the repeated visits for the door issue. Providing a smooth and convenient Audi service experience in Marin is very important to us, and we appreciate you bringing this to our attention so we can continue improving. Thank you for choosing Audi Rancho Mirage, and we look forward to assisting you again.

Audi Rancho Mirage responded

Thank you for your thoughtful feedback. We’re glad the Lyft rides and the friendly service from our team helped make your visit more convenient. We also appreciate your note about the diagnostic videos. Clear communication is important, and your suggestion about improving audio during service inspections is very helpful. Thank you for choosing Audi Rancho Mirage, and we look forward to assisting you again in the future!

Audi Rancho Mirage responded

Thank you for your review, RJN. We’re sorry to hear about the issue with your MMI screen going black intermittently. Our team would like to take a closer look and help get this resolved as quickly as possible. Please contact our Audi Rancho Mirage Service Manager, Chad Ingram, at cingram@indigoautogroup.com, so we can assist you directly.

Audi Rancho Mirage responded

Thank you for the wonderful 5‑star review, Doug! We’re glad to hear our team’s communication made you feel truly cared for, even when working through the error code follow‑up. We appreciate you choosing Audi Rancho Mirage and look forward to assisting you again!

Audi Rancho Mirage responded

Thank you for sharing your experience! We're glad to hear that our team at Audi Rancho Mirage provided great customer service and was responsive to your needs. We truly appreciate your confidence in us and look forward to earning your business again in the future.

Audi Rancho Mirage responded

Thank you so much for sharing your experience! We’re delighted to hear that Jackie provided such courteous, knowledgeable care while guiding you through your Q7 maintenance and recall, and that her detailed updates made the process smooth. We truly appreciate your kind words and look forward to assisting you again.

Audi Rancho Mirage responded

Thank you for sharing your feedback. We’re glad to hear your service advisor made a great impression, and we’re sorry to learn that the estimate did not meet your expectations. Our team would appreciate the chance to review the details and see how we can help. Please reach out to our Service Manager, Chad Ingram, at cingram@indigoautogroup.com at your earliest convenience.

Audi Rancho Mirage responded

Thank you for the kind words! We're glad to hear you consistently receive friendly service and clear updates on your vehicle's status. We truly appreciate your recommendation and are grateful to be your trusted Audi Rancho Mirage service team!

Audi Rancho Mirage responded

Thank you for sharing your experience, Chris! We're glad to hear our upbeat and helpful team made your visit smooth, and that the Lyft rides allowed you to enjoy a hike while your vehicle was being serviced. It’s great to know your Audi was ready right on time. We appreciate you choosing Audi Rancho Mirage!

Audi Rancho Mirage responded

Thank you for sharing your experience, Basil! We’re glad we could get your appointment scheduled quickly, complete the work ahead of time, and return your vehicle to you spotless. We appreciate you choosing Audi Rancho Mirage!