Ivan Wong | Page 8

On October 10, 2025 I had a major malfunction in my 6 week old Tiguan SEL R - while stopped at a light, the car would not move and had it towed to Archer. During my life I have purchased four VW vehicles week old Tiguan SEL R - while stopped at a light, the car would not move and had it towed to Archer. During my life I have purchased four VW vehicles from Archer and used its service department for all maintenance and repairs. The experience with the Tiguan has been horrific. Cory Hayes, service manager indicated that there were no loaner vehicles available for me and if I wanted a vehicle, I would have to rent one for the discounted price of $50/day at my own expense. That was completely unacceptable considering that the vehicle is only 6 weeks old and obviously a manufacturer’s defect and he did not know how long I would be without a car. I was without a car for 6 days and had to incur Uber fees and could not work. I was not happy with the resolution of my vehicle's problem. Mr. Hayes said he would have his service team diagnose the issue the next day, Saturday. I did not hear from him. On Monday, when I contacted Mr. Hayes, he told me that the diagnostics report indicated that the vehicle had lost communication with the transmission, and he promised me more information on the status later in the day. Monday afternoon Mr. Hayes said because the car is such a new model, they did not know what the issue was and consulted with Volkswagen. I was told that the PDI may not have been done properly and was redone by the Archer service department and then driven 25 miles. I do not understand how an inspection or not filling the fluids would cause a major electrical malfunction in the middle of the road without any warning after 500 miles of use. Obviously, this does not give me the comfort required to feel safe in the car. I was never told why this happened and if it will happen again. Since picking up the vehicle, I have been terrified to drive it. When I picked it up, I talked to a service tech and he agreed that he would not be comfortable driving the car and would "get rid of it." I am very disappointed with your service and have reached out to VW corporate for a better remedy. I do not feel that your dealership acted in my best interest especially considering that I have been a long term customer. I did not purchase the vehicle from Archer although I did go there first to purchase it. The sales experience was degrading - the price was inflated, the trade value unacceptable and zero effort was put into the sale. More

by pamelaekutner Verified Customer Verified Customer

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Came for a state inspection and work was done quick with no issues. Jin was courteous and helpful. no issues. Jin was courteous and helpful. More

by soommen Verified Customer Verified Customer

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The team has been extremely helpful and responsive. While we have not yet resolved the problem Archer has provided multiple solutions. While we have not yet resolved the problem Archer has provided multiple solutions. More

by ejbcpa1 Verified Customer Verified Customer

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George Ybarra and the service dept staff provide first rate service and seek to go the extra mile for customers. Many thanks! rate service and seek to go the extra mile for customers. Many thanks! More

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More than exceeded my expectations, quick service on a Saturday without an appointment car also left cleaner than when I arrive Saturday without an appointment car also left cleaner than when I arrive More

by johnnybradbury Verified Customer Verified Customer

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Improve the personal customer service with the service reps and update the VW apps. Om reps and update the VW apps. Om More

by ginnunu26 Verified Customer Verified Customer

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Exeptionell service as always. All staff very friendly. Thank you for providing Uber. Best dealer ever All staff very friendly. Thank you for providing Uber. Best dealer ever More

by ELMYANDGARY Verified Customer Verified Customer

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Ivan reached out to me and reminded me that I was due for a service. He is always pleasant and knowledgeable to work with. I also trust that he has my best interest in mind. a service. He is always pleasant and knowledgeable to work with. I also trust that he has my best interest in mind. More

by Rudy.Martinez Verified Customer Verified Customer

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Ivan is the best ! !! Always professional and care about the customers. Been taking care of my Volkswagens for many years. Great job Archer Volkswagen ! !! Always professional and care about the customers. Been taking care of my Volkswagens for many years. Great job Archer Volkswagen ! More

by zanette.barnes Verified Customer Verified Customer

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Seamless service with a smile Will definitely be returning for all my 2024 Jetta needs returning for all my 2024 Jetta needs More

by wendymrichard Verified Customer Verified Customer

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