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Ivan Wong
Ivan Wong at Archer Volkswagen

Ivan Wong | Page 7

Service Advisor

Archer Volkswagen

10400 Southwest Fwy
Houston, TX 77074

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4.5
68 Reviews
4.5

68 Reviews

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68 Reviews of Ivan Wong

October 12, 2025

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Employee Rating

Improve the personal customer service with the service reps and update the VW apps. Om More

by ginnunu26
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 15, 2025

Archer Volkswagen responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 10, 2025

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Employee Rating

Exeptionell service as always. All staff very friendly. Thank you for providing Uber. Best dealer ever More

by ELMYANDGARY
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Hayes , Sebastian my car mechanic 5 stars

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Oct 10, 2025

Archer Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Archer Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

October 04, 2025

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Employee Rating

Ivan reached out to me and reminded me that I was due for a service. He is always pleasant and knowledgeable to work with. I also trust that he has my best interest in mind. More

by Rudy.Martinez
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2025

Archer Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 03, 2025

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Ivan is the best ! !! Always professional and care about the customers. Been taking care of my Volkswagens for many years. Great job Archer Volkswagen ! More

by zanette.barnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 03, 2025

Archer Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 03, 2025

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Employee Rating

Seamless service with a smile Will definitely be returning for all my 2024 Jetta needs More

by wendymrichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Hayes, Jin Cai, George Ybarra

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Oct 03, 2025

Archer Volkswagen responded

Thanks for sharing your thoughts about your experience with Archer Volkswagen. We appreciate your business and hope to see you again soon!

October 02, 2025

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Employee Rating

Best service experience. They did great with my car, very kind, fair, and customer satisfaction focused. More

by Kim1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Hayes, George Ybarra

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Oct 02, 2025

Archer Volkswagen responded

Thanks for sharing about your experience with Archer Volkswagen. We appreciate your business and hope to see you again soon!

September 26, 2025

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Employee Rating

It was my first time here but they made process fast and easy. Definitely will recommend to others. More

by ashleyvillamarin02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 26, 2025

Archer Volkswagen responded

Thanks for sharing about your experience with Archer Volkswagen. We appreciate your business and hope to see you again soon!

September 16, 2025

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Employee Rating

Excellent service and amazing staff who always deliver the extra mile. Taking care of my 2020 Tiguan matters, and Archer VW is the best place to service your ride. More

by DOLLYANNAH21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Hayes, Jin Cai, George Ybarra

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Sep 16, 2025

Archer Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Archer Volkswagen.

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