Ian Johnson,

Took my vehicle in for an oil and in a short time I was back on the road back on the road More

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Service department was very helpful and I got what I needed very friendly and helpful. needed very friendly and helpful. More

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Initial visit was the worst customer service before an oil change last Saturday and came back Monday and was better. Previous encounters have been great will have to think twice about returning oil change last Saturday and came back Monday and was better. Previous encounters have been great will have to think twice about returning More

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Phenomenal service, fantastic staff, great experience, awesome people and cool cars and trucks. Best dealer and service shop I know. Ian Johnson is the most profesional service manager ever. I always appr awesome people and cool cars and trucks. Best dealer and service shop I know. Ian Johnson is the most profesional service manager ever. I always appreciate the friendliness and help I receive at Russ Darrow Chrysler, Jeep, Dodge, Ram. More

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They were able to fix my car in a timely manner. And able to give me estimated cost of the services. to give me estimated cost of the services. More

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Service was great and the staff was awesome timing was excellent 👏 👌 👍 😀 thank you 😊 😀 👍 💯 satisfied 😌 😀 😊 👍 😄 🤗☀️🌞🌈🌠yes excellent 👏 👌 👍 😀 thank you 😊 😀 👍 💯 satisfied 😌 😀 😊 👍 😄 🤗☀️🌞🌈🌠yes More

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Always great service, no matter who you deal with!! Very convenient online scheduling as well. Friendly and knowledgeable service people, and a nice waiting room🙂 convenient online scheduling as well. Friendly and knowledgeable service people, and a nice waiting room🙂 More

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I had a 10:00 appointment,for an oil change and tire rotation..I asked Ian about the recommended replacing of the AC filter.. He patiently explained how it works and why it needed changing. He was done rotation..I asked Ian about the recommended replacing of the AC filter.. He patiently explained how it works and why it needed changing. He was done by 11:00 and even fixed a recall item I was not aware of. Very nice, polite, knowledgeable and personable young man. I will request him for my next service. More

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Please let me preface my statement by saying that when I purchased the vehicle, it included the maintenance package. Additionally, I also purchased the extended warranty because I was told parts and labor w purchased the vehicle, it included the maintenance package. Additionally, I also purchased the extended warranty because I was told parts and labor were covered. As I discussed the oil change using my provided service coupon, I asked about my rear window wiper not working. I also asked about the life of the tires and what a new set would be. I was very clear that I was unwilling to pay for additional services not covered by maintenance package or warranty. I was told the tires were good but they could rotate them for me. No discussion was provided about a potential charge. I left and was alerted that the vehicle was ready. I was quite surprised to see a bill for $50 and questioned it. He said no parts were broken so I was responsible for labor charge of $12.90 and $40 for tire rotation. Dissapointed, I said it was a hard learned lesson and that I specifically requested no work proceed that would incurr any charges. Honestly and openly discussing costs up front is what should be done in every case. I understand that service is there to provide services, but I pre-paid for services when I wrote the check to include maintenance package and extended warranty. I shouldn't have to say this, but please be honest and forthright with your customers in every line item of every request. Also, when a customer's pissed off already for charges,it's in poor taste to state you would charge an additional 3.5% to use electronic payment. I will request up front estimate for any item discussed in the future. Although it won't be for anything that I usually do myself, and I have always done the general maintenance myself. More

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Had an appointment to have my brakes checked an alignment at 1 PM. I got there at 12:30. However, they weren’t ready to check me out until 4:30 pm same day. I went to the service desk numerous t alignment at 1 PM. I got there at 12:30. However, they weren’t ready to check me out until 4:30 pm same day. I went to the service desk numerous times only to be told I’d be another 45 minutes. They suggested that I would need four new tires. They showed me a sale if you buy three get one free. I asked if I would have to pay for an alignment and was told no if you buy and install the tires here. When I went to check out, I was charged $85 for the alignment, plus the Cost for the tires, an additional hundred dollars to install them. I felt they weren’t forthcoming about the alignment fee which originally was told not applicable if new tires were installed and the additional hundred dollars to install the tires. Also, when I asked why did it take so long they responded with “we had to go get the tires we did not have them in stock”. At no other time when I went up to the service desk throughout the day did they mention they had to go get the tires. I really don’t mind paying for things if I am told up front and I don’t mind waiting. However, I just felt that I was taken advantage of and mis-informed. Makes me question their motive? Or was this the old “she’s a woman” scenario- take advantage of her?????? Not sure. More

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