Howard Sweeney | Page 6

Disappointed about the bait & switch I test drove a blue rav4 that i had my heart set on. I really wanted that blue rav the color was very important to Me. I have always wanted a blue car I test drove a blue rav4 that i had my heart set on. I really wanted that blue rav the color was very important to Me. I have always wanted a blue car. We went too negotiate on the price. We haggled awhile. They kept coming with the same deal a couple times. I was not taking my time to decide. We agreed on a price. He came back out & told me we took too long to agree on a price & They had sold my blue rav to someone else while we were haggling. He ran & grabbed a grey one for me Instead. I didn't want a grey one! But they did give me the same deal for this one. The low milage & warranty is really what got me to buy this car. They never let us be alone they hovered next to us the whole time. We couldnt talk to each other privately. It made it feel awkward & uncomfortable & gave it a very unpleasant experience. I wouldn't go back & buy another car there because of this tactic alone. I am not a car hopper & i do love the rav but i was Told by the salesmen oh you will forget about the color not being blue in a few days. No i haven't i am very disappointed they sold the blue rav from under me! I really wanted to see that blue car everytime i went out to drive somewhere. Overall i didn't enjoying buying this car & am very disappointed in the experience I had with this dealership. I dont have any of the new car excitement you should have when you just made a major purchase More

by L.j.gardengirl Verified Customer Verified Customer

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Excellent By far the best Toyota dealership in northern Cali. We bought over 7 cars from them, salesman Brandon Cruz, manger Howard, n finance Thue Lee were all By far the best Toyota dealership in northern Cali. We bought over 7 cars from them, salesman Brandon Cruz, manger Howard, n finance Thue Lee were all excellent. More

by 2TLOR916 Verified Customer Verified Customer

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Our experience We had a great experience at Roseville Toyota. We were treated respectfully. No one was pushy, and helped us find just the right car. We will definite We had a great experience at Roseville Toyota. We were treated respectfully. No one was pushy, and helped us find just the right car. We will definitely recommend Roseville Toyota More

by JOSGAR Verified Customer Verified Customer

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Great experience The workers here were very patient in my decision making. The financing department was very thorough with explaining the whole process of my trade in. The workers here were very patient in my decision making. The financing department was very thorough with explaining the whole process of my trade in. More

by LIZREYES1020 Verified Customer Verified Customer

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Loved the Miles the salesguy, hated the rest of the process miles was awesome, listened, didn't present anything with options we didn't want. was very thorough in asking all the right questions and making sure miles was awesome, listened, didn't present anything with options we didn't want. was very thorough in asking all the right questions and making sure we looked at EVERYTHING available. He didn't try to talk me into or out of anything, and let the test drive do the talking. I would shop with miles any day of the week, just not for Toyota. Yes we bought a RAV4, but only because Miles was such a standup guy. Then we had to deal with Howard. His only concern was selling the car. We explained we wanted to wait to refinance our home, and he kept pushing. On top of that he quoted a price with extras I told him i didn't want, which included LoJack. Every time he came back with a "deal" I said I didn't want Lojack and the other options he was peddling. We finally agreed on a monthly payment and an interest rate I was happy with. Then when we got in with Joe, come to find out Joe kept stating "That's the price and options you agreed to." I walked out the FIRST time to go get Howard to explain what he had told Joe I agreed to, and then straightened them out. At which time Joe started peddling extras. I told him I was in his office to sign a sales agreement and that it wasn't his place to continue to sell me option. He kept pushing, I walked out again, very upset. I left for some time, but considering the actual price of the car was good, ad our current vehicle had 300,000+ miles on it, we needed a reliable car. We finally agreed on the paperwork, and I tried to read everything while I signed. But when I got home I noticed a discrepancy and returned the next day. I spoke with Rejent, who had to make corrections to my contract because what? They hadd added the LoJack anyway. Needless to say, I will never shop at Roseville Toyota again. But if Miles goes anywhere else, I certainly will shop with him! More

by Konijn Verified Customer Verified Customer

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Roseville Toyota’s Car Service Dept. Roseville Toyota’s car service department is exceptional! The service advisors are courteous, professional and very knowledgeable. The service on your Roseville Toyota’s car service department is exceptional! The service advisors are courteous, professional and very knowledgeable. The service on your vehicle is done in a timely manner. They provide a car wash for your vehicle ( which is great especially when you have a van). More

by 2003SUNSHINE Verified Customer Verified Customer

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Purchasing a new car Because it was a very warm day, the sales personnel looked a little wilted. The showroom was very clean. The bathroom especially clean. Impressed w Because it was a very warm day, the sales personnel looked a little wilted. The showroom was very clean. The bathroom especially clean. Impressed with the coffee and snack bar. All the staff was pleasant and always had a smile on their faces. More

by SEMILLO Verified Customer Verified Customer

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First time buyer The staff at roseville toyota made it very simple to purchase my certified used corolla everyone was kind and helpful and didn’t look down on me becau The staff at roseville toyota made it very simple to purchase my certified used corolla everyone was kind and helpful and didn’t look down on me because I was 19 years old when I purchased my vehicle they treated me like any other adult and I couldn’t be happier with my car More

by FO0TBALLBOI98 Verified Customer Verified Customer

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Lied to about Camper Shell to get sale Terrible experience. Just like I feared they swarm you and Howard one of the sales managers lied to me at least 3 times in order to get me to buy the Terrible experience. Just like I feared they swarm you and Howard one of the sales managers lied to me at least 3 times in order to get me to buy thentruck and then tried to tack on all kinds of extras I didn't want to the tune of like $8,000. I was moving in 2 weeks and could only buy the truck if the camper shell was ready and Howard told me they had a special account and could literally have it ready in a week. The next day he told me it would be 5 weeks. Cost me thousands to change all my plans and move from where I was living to a temporary location. He also told me he would give me $8,000 for my trade in then after making me wait forever offered only $4,000. I had to then haggle to get him to $6,000. Also they used very high pressure tactics. Then I took truck back for spray in bed liner and they oversprayed it all over the paint and tried to give it back to me like that and it's still not fixed. More

by Nothappycamper Verified Customer Verified Customer

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I like this place because they try to work with you no matte I would recommend anybody to go to this dealership because they do work with you and I was happy with mine. Everyone is very friendly and helpful I would recommend anybody to go to this dealership because they do work with you and I was happy with mine. Everyone is very friendly and helpful More

by SANDYSENE Verified Customer Verified Customer

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