Howard Sweeney | Page 8

Listen to your customers. Service 5 star - Sales 3 star. Worked with Klaus. Sales manager 3 star. Worked with Howard Sweeney Both Klaus and Howard are high pressure Service 5 star - Sales 3 star. Worked with Klaus. Sales manager 3 star. Worked with Howard Sweeney Both Klaus and Howard are high pressure sales using manipulation tactics and do not listen to customer concerns vrs their sales objectives. Assan with Finance provided inaccurate information regarding LoJack costing me to discontinue LoJack service and a financial loss. The customer service rep (Jessica) was exceptional in attempting to resolve the matter. The finance person (Pete?) was exceptional at trying to resolve the matter. In the end LoJack would cost me $300 to install and transfer previous paid service from my 2017 plan. I decided not to pursue the LoJack install and cut my loss on my 2018 purchase. On a positive note John L Sullivan’s dealership is a 5 star and I would recommend others and return myself for a vehicle purchase and service. I would caution all to be aware of the sales tactics. In the end it Is their goal to sell vehicles and make money. In order to be completely satisfied I would appreciate the sales folks to listen to the customers to assure a long term repeat business and word of mouth recommendations. More

by SHIUSKI Verified Customer Verified Customer

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Excellent communication / good service at Roseville Toyota! We were very satisfied with our recent trade-in and purchase of a (new) 2016 Prius C. Daniel was very helpful in showing us the car, working out the t We were very satisfied with our recent trade-in and purchase of a (new) 2016 Prius C. Daniel was very helpful in showing us the car, working out the terms of sale, and meeting with us on two occasions at Roseville Toyota. Britannia in finance was very efficient and friendly--the financial contracts and paperwork went more smoothly than we have experienced in the past. The car is great and we look forward to having it serviced at Roseville Toyota as well. More

by NANCYCHRISTIELAW Verified Customer Verified Customer

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No Pressure Sales I came to Roseville Toyota to browse the used car lot and met Frazier Caldwell. I was apprehensive about talking to him because I didn’t want to be pr I came to Roseville Toyota to browse the used car lot and met Frazier Caldwell. I was apprehensive about talking to him because I didn’t want to be pressured into a purchase. He was super helpful! He gave me insight on a lot of different cars and pretty soon he knew what kind of car I wanted before I did! I purchased a beautiful (new) car at a great payment! More

by CORRINEVIEIRA Verified Customer Verified Customer

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DO NOT BUYS FROM ROSEVILLE TOYOTA! DO NOT BUY FROM ROSEVILLE TOYOTA! They will promise you everything, highjack your car keys and when the deal is signed come back at you with hidden c DO NOT BUY FROM ROSEVILLE TOYOTA! They will promise you everything, highjack your car keys and when the deal is signed come back at you with hidden charges and false promises. Do not agree to anything extra they may promise. This is the definition of a slimy car dealership. I have a friend in at a local bank that they use for financing. She said that the contracts that Roseville put together are poor and really take advantage of innocent buyers. If you don't want to be surprised months after you buy your new car with extra charges with Roseville because they couldn't get your contract signed. They will take the initiative on their own to pay out extra charges to process your agreement then send you to collections for the extra money to them. I have perfect credit, but because they failed to send me anything noting their extra fees they have added to my account without me agreeing I have a collections agency calling me. More

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