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Herberto Delgado
Herberto Delgado at Volkswagen of Downtown Chicago
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Herberto Delgado

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
281 Reviews
4.5

281 Reviews

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281 Reviews of Herberto Delgado

December 18, 2024

Dealership Rating
Employee Rating

Attentive and thorough, with first class customer focus and satisfaction from direct contact, Luis Tinoco. More

by tlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Larry Cohen

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Dec 20, 2024

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Luis delivered such a great experience!

December 17, 2024

Dealership Rating
Employee Rating

Brought my car in for it’s annual inspection, as I have it checked before my road trip. I mention I was hearing a squeaking sound when I made turn. Ended being my suspension. Luckily, the parts were avail More

by JRSNOW818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Luis Tinoco, Christy Croft

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Dec 17, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 13, 2024

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Employee Rating

My salesman was amazing , but not really happy with everything else I have a dent in my door and it’s so Much . I would of rather waited More

by CHERYLWASHINGTON86
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Tinoco, Mike Szafraniec, Kelia House, Alonzo Bass, Grant Bode, Christy Croft, Larry Cohen

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Dec 18, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

December 07, 2024

Dealership Rating
Employee Rating

Volkswagen of Downtown is very nice especially since the remodeling. It's a very welcoming environment. More

by randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec, Alonzo Bass

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Dec 09, 2024

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Randy, and look forward to your next visit.

November 25, 2024

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Employee Rating

Great service every time I visit ! I would recommends downtown Volkswagen! They never let me down.😊!!! More

by taylorshequita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 26, 2024

Volkswagen of Downtown Chicago responded

Taylor, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 24, 2024

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Employee Rating

Waiting room and show room combined is kinda busy. Didn’t like taking my car to a Secret places and then parked It on the street. Staff is a little direct with the customers. More

by ltaylorlt5
Workmanship
Service Time
Recommend Dealer
No
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Nov 29, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

November 12, 2024

Dealership Rating
Employee Rating

I love this dealership, how fast and organize they are. I would recommend everyone to come here More

by gloria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Chris Smith, Luis Tinoco, Mike Szafraniec, Danny Aguilera, Syrell Fuel, Jimmy Caprile, Ahad Aamer, Larry Cohen

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Nov 12, 2024

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Gloria, and look forward to your next visit.

November 05, 2024

Dealership Rating
Employee Rating

Nice facility. Nice people. Had a little trouble with a gone communicate though. Spent LOTS of time on hold. More

by ALGERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 05, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words! We're thrilled to hear you enjoyed our facility and found our team helpful. We apologize for the communication hiccup and appreciate your patience. If you know anyone in the market for a vehicle, we'd love for you to refer them to us. Your support means the world to us! 🚗💨

November 03, 2024

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Employee Rating

This was a great experience! The service was timely and efficient. The car was clean when returned and the service was completed as requested. Thought the communication was great More

by MD.LF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 28, 2024

Dealership Rating
Employee Rating

The last time I was there for service I was treated extremely rudely. The customer service rep was demeaning and very unhelpful. I have never been treated so unkindly as a customer anywhere in my entir More

by VWAtlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Fred Borek

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Oct 31, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

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