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Herberto Delgado
Herberto Delgado at Volkswagen of Downtown Chicago
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Herberto Delgado

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
275 Reviews
4.5

275 Reviews

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275 Reviews of Herberto Delgado

November 12, 2024

Dealership Rating
Employee Rating

I love this dealership, how fast and organize they are. I would recommend everyone to come here More

by gloria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Chris Smith, Luis Tinoco, Mike Szafraniec, Danny Aguilera, Syrell Fuel, Jimmy Caprile, Ahad Aamer, Larry Cohen

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Nov 12, 2024

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Gloria, and look forward to your next visit.

November 05, 2024

Dealership Rating
Employee Rating

Nice facility. Nice people. Had a little trouble with a gone communicate though. Spent LOTS of time on hold. More

by ALGERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 05, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words! We're thrilled to hear you enjoyed our facility and found our team helpful. We apologize for the communication hiccup and appreciate your patience. If you know anyone in the market for a vehicle, we'd love for you to refer them to us. Your support means the world to us! 🚗💨

November 03, 2024

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Employee Rating

This was a great experience! The service was timely and efficient. The car was clean when returned and the service was completed as requested. Thought the communication was great More

by MD.LF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 28, 2024

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Employee Rating

The last time I was there for service I was treated extremely rudely. The customer service rep was demeaning and very unhelpful. I have never been treated so unkindly as a customer anywhere in my entir More

by VWAtlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Fred Borek

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Oct 31, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

October 20, 2024

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Employee Rating

My service manager Heberto, can’t say enough about him. Always courteous, helpful. Miss Michael wish he was back at this location More

by J.FALCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec

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Oct 20, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 19, 2024

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Employee Rating

Heberto was great. Very helpful and good communication. Fixed the problems my car was having. More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2024

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

October 19, 2024

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Employee Rating

Went in for an oil change, stayed 5 hours and left with missing tire valve More

by shantillrush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Tinoco, Mike Szafraniec, Alonzo Bass, Grant Bode, Larry Cohen , Brian Collins

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Oct 23, 2024

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience, Shantill, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 16, 2024

Dealership Rating
Employee Rating

Dishonest, doesn't stand by their product. Doesn't solve problems. Buying next car somewhere else More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 20, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

September 27, 2024

Dealership Rating
Employee Rating

Not happy with the service. Spent a lot of money at Volkswagen. not treat it like a family. More

by AZolicoffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Tinoco

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Sep 27, 2024

Volkswagen of Downtown Chicago responded

Hi. Please give me a call. I would like to see what happened and see how I can make it right. You can call or text me- whatever is easiest for you but please give me an opportunity to help. Thanks! Mike, GM, 847-477-3724

September 25, 2024

Dealership Rating
Employee Rating

Its always a pleasure coming to this dealership. They're always friendly and fast on service! More

by Josue_bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec, Kelia House

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Sep 26, 2024

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

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