Hector Rodriguez | Page 10

The service staff at Orlando Kia East is unbelievably professional. Gina is always on top of everything and it is extremely pleasant to deal with. I highly recommend this service department.!! professional. Gina is always on top of everything and it is extremely pleasant to deal with. I highly recommend this service department.!! More

by BigTimeGuy Verified Customer Verified Customer

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After being very disappointed with another dealership, Greenway Kia found the problem right away and will correct it, when they have the part. Greenway Kia found the problem right away and will correct it, when they have the part. More

by Barbara Rutledge Verified Customer Verified Customer

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Josh kept me informed of progress of the service of my two vehicles, and completed both cars within 3 hours even though the dealership was busy. Greenway takes pride in vehicle care. two vehicles, and completed both cars within 3 hours even though the dealership was busy. Greenway takes pride in vehicle care. More

by Sage4 Verified Customer Verified Customer

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This review specifically addresses Kia Greenway East Orlando. The guys in charge of dropping off your vehicle for a recall need some serious retraining in many areas including attention, knowledge and Orlando. The guys in charge of dropping off your vehicle for a recall need some serious retraining in many areas including attention, knowledge and manners! GET OFF YOUR CELL PHONE WHEN A CUSTOMER IS IN FRONT OF YOU! I have had to take my car in 3 times (2016 Kia sportage) for recalls. THEY sent me a recall on the HECU and security system. I called to see if I could get both recalls done at the same time (they are a long drive from my home). I was told “No” bc they don’t carry the recall parts in stock…ITS A RECALL!! Why in the world would they not have these NECESSARY parts in stock?? Regardless, the security upgrade was done, the HECU (which in the recall that tells you not to park near anything bc your vehicle can catch on fire even if not in use). They told me they ordered it that day…it’s been about a month and I’ve heard nothing that the part has come in or anything from them. I will call them tomorrow to see if the needed HECU they supposedly ordered has come in. EXTREMELY UNHAPPY WITH THE CUSTOMER SERVICE AT THIS DEALERSHIP! I had a decent experience when I bought my vehicle; but the rest of my interactions with this dealership has been aggravating and frustrating. More

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Excellent care. We were extremely grateful as they were informative and kept us well informed during our service. We were extremely grateful as they were informative and kept us well informed during our service. More

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It was very easy and smooth, the employees were all friendly and welcoming, Great service. friendly and welcoming, Great service. More

by RYANROSARIO1125 Verified Customer Verified Customer

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Very friendly and courteous service people, willing to help, great experience, fast and very clear help, great experience, fast and very clear More

by HRJCASTRO1 Verified Customer Verified Customer

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The dealer ship was great , it was fast and kept me updated through out the entire process updated through out the entire process More

by NIXSONATUBEL Verified Customer Verified Customer

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Excelente service, Mr. Carlos and mechanical people was amaizaing. Thanks so much for help me Carlos and mechanical people was amaizaing. Thanks so much for help me More

by BELKYSGOMEZ5 Verified Customer Verified Customer

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We were in Orlando on vacation and about to begin our trip back to Pennsylvania when our check engine light came on for our Sorento. Not knowing the local area, we contacted Greenway East Kia and they gr trip back to Pennsylvania when our check engine light came on for our Sorento. Not knowing the local area, we contacted Greenway East Kia and they graciously corrected the issue and we were able to drive home without incident. We really appreciated their professionalism and compassion in our moment of need. Thank you to a great guest service team. More

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