Hector Cuevas | Page 3

I did not to wait hector did all the paperwork assured me the work would get done. Got updates in timely matter the work would get done. Got updates in timely matter More

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Andrell was very professional and it was a pleasure working with him to purchase our new car. We highly recommend your dealership. working with him to purchase our new car. We highly recommend your dealership. More

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Very professional ,on time , courteous and knowledgeable of service required answered all questions explained all options available for my vehicle of service required answered all questions explained all options available for my vehicle More

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Service was fast and courteous Hector Cuevas handled my appointment Excellent employee credit to the dealership appointment Excellent employee credit to the dealership More

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Excellent customer service Hector kept me informed. The person who sold me the car even stopped by to say hello. I love Napleton The person who sold me the car even stopped by to say hello. I love Napleton More

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I have used this dealership for the last year getting my Tahoe 2022 serviced. They are great and I fully recommend using them. Tahoe 2022 serviced. They are great and I fully recommend using them. More

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Finally addressed problem after several visits Should have been resolved from first visit About Time have been resolved from first visit About Time More

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Very friendly, clean, explain things to me I asked about my car things need to be done about my car things need to be done More

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Waited more than 4 hours for brake inspection replacement and oil change, which is not reasonable. At least someone came to let me know the progress in the middle, but the status online kept permanent which and oil change, which is not reasonable. At least someone came to let me know the progress in the middle, but the status online kept permanent which has no progressive telling (I hope this can improve). Car wash wasn’t good after I got my car back (there were stains around the car) and I had to look for my own keys after. I was told that the price for the services were a fixed amount but there were not enough details about how they calculated them, because the total price was too exaggerated for these services. This caused me to think I was being paid more. I was expected a better service at the beginning since the greeting at start was great. However, I only got a call (this was because I kept looking at the staff for response) once during all these four hours wait. The guest service machine for drinks was also out of service and all I can help myself is just water (no one was there to work on fixing it or do anything). I was also told to be able to text the number when I am in the service hour to talk with staff, but there were no responses. If texting can’t communicate, please don’t tell the customer that they have this option. I know my feedback is long but I really want the dealer to take these in mind and give a reasonable feedback on my comments and make sure these concerns are addressed for future customers. Overall, I won’t say to not recommend this dealer to others, but improvements are needed (again, waited too long for the services). Thanks for reading. More

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I had my tired plugged at this dealership and they were very professional and timely very professional and timely More

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