Hector Cuevas
Hector Cuevas at Napleton Downtown Chevrolet Buick GMC

Hector Cuevas | Page 2

Service Advisor

Napleton Downtown Chevrolet Buick GMC

2720 S Michigan Ave
Chicago, IL 60616

4.9
43 Reviews
4.9

43 Reviews

Write a Review

43 Reviews of Hector Cuevas

September 27, 2025

Dealership Rating
Employee Rating

It is a good dealership. I still feel that they can keep the communication coming quicker. They have the text communication, so how hard can it be to give updates More

by md725706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2025

Napleton Downtown Chevrolet Buick GMC responded

We appreciate your feedback and will work on improving our communication. Thank you for choosing Napleton Downtown Buick GMC!

September 20, 2025

Dealership Rating
Employee Rating

Fast, efficient, and friendly service. . Details of services required were discussed and understood before service. More

by Alexo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

Napleton Downtown Chevrolet Buick GMC responded

Hi Alexo, we really appreciate your feedback about our team! Thank you from all of us at Napleton Downtown Buick GMC.

September 09, 2025

Dealership Rating
Employee Rating

Friendly, professional, experienced . Awfully expensive though. Fifteen words?? I really have nothing else to say. More

by cindykirksey754
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 10, 2025

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your five-star review of the team here at Napleton Downtown Buick GMC, Cindy! Please let us know if we can be of service in the future!

September 09, 2025

Dealership Rating
Employee Rating

I being coming her for at least 10 years , customer service is always top notch, The place is always clean. More

by peacehelperfriend@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2025

Napleton Downtown Chevrolet Buick GMC responded

Thank you for being a loyal customer for a decade! We're happy that our customer service and clean environment stand out to you. We truly value your support, and we look forward to serving you again here at Napleton Downtown Buick GMC. Safe travels!

September 08, 2025

Dealership Rating
Employee Rating

Nice dealership with professional sales and service personnel. My service advisor Mike was knowledgeable and the waiting area was accommodating. Thank you for the service. More

by BChuck22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2025

Napleton Downtown Chevrolet Buick GMC responded

We're so happy to hear you had a great experience with Mike and our team here at Napleton Downtown Buick GMC Service Center! We hope to serve you again in the future.

September 03, 2025

Dealership Rating
Employee Rating

Had a wonderful experience. Employees were attentive and provide great customer service to me today. More

by hughes.randee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2025

Napleton Downtown Chevrolet Buick GMC responded

We are happy to hear from you! Thank you for choosing Napleton Downtown Buick GMC and for sharing your experience.

August 26, 2025

Dealership Rating
Employee Rating

The service done on my vehicle was great. Hector, kept me up to date on the repairs. Everything was done in a timely manner. More

by blackice313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Napleton Downtown Chevrolet Buick GMC responded

We love to hear that Hector kept you in the loop and got your vehicle all fixed up in no time! Thanks for choosing the Napleton Downtown Buick GMC service team!

August 19, 2025

Dealership Rating
Employee Rating

The service was so much better than the previous owners. I was greeted immediately by a service writer and promised 1:30 min wait. As promised my car was ready and washed within the allotted time. More

by kimamoore04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2025

Napleton Downtown Chevrolet Buick GMC responded

We’re proud to hear our team delivered on promises and exceeded expectations. Thank you for choosing Napleton Downtown Buick GMC and for sharing your feedback! Safe travels!

August 15, 2025

Dealership Rating
Employee Rating

Great service, was a little disappointed with price thinking it was gonna be free due to it being my first service on my car, I don’t drive often so I have low mileage so didn’t think I have to have se More

by shelia_jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2025

Napleton Downtown Chevrolet Buick GMC responded

Thank you for choosing Napleton Downtown Buick GMC and sharing your feedback, Shelia. We love to hear that you're satisfied with our service, despite the initial confusion. Drive safe and see you next time!

August 09, 2025

Dealership Rating
Employee Rating

Hector provided excellent service for our Honda FIT. We will return for our next service. 🙂 More

by matasphere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2025

Napleton Downtown Chevrolet Buick GMC responded

Thanks for the kind words for Hector. We appreciate your support here at Napleton Downtown Buick GMC. See you next time!

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