Todd Morrison
Todd Morrison at Napleton Downtown Chevrolet Buick GMC

Todd Morrison

Service Advisor

Napleton Downtown Chevrolet Buick GMC

2720 S Michigan Ave
Chicago, IL 60616

4.7
71 Reviews
4.7

71 Reviews

Write a Review

Dealership Experience

1 yr, 8 mos

Industry Experience

27 yrs, 2 mos

71 Reviews of Todd Morrison

March 26, 2026

Dealership Rating
Employee Rating

It was very easy to make an appointment. They took me promptly at the right time. Todd was very helpful and the work was done within the a lot of time. They said everything was perfect. More

by Bsabbia134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 18, 2026

Dealership Rating
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Very classy dealership, I am impressed! Everyone was friendly and courteous Plus a good service on my automobile. More

by goodwin7246
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

March 10, 2026

Dealership Rating
Employee Rating

Location is great. Employees are bubbling with enthusiasm to help make your service a win win situation. More

by Birdie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Napleton Downtown Chevrolet Buick GMC responded

Birdie, thank you for sharing your Napleton Downtown Buick GMC experience!

March 02, 2026

Dealership Rating
Employee Rating

Mike is great he fix my windows when they let down on there own mike look AT my radio I'm very happy with his kind help More

by cgilesm01
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Recommend Dealer
Yes

February 28, 2026

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Employee Rating

He was very professional and made sure that I got the service I needed. Very positive with Todd. This was the first time my visit there was this positive. Todd is good! More

by brady_antoinette
Service Price Transparency
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Recommend Dealer
Yes

February 25, 2026

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Due to it was my first time getting service everyone was nice and professional. Especially Todd he was alsome More

by T
Service Price Transparency
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Recommend Dealer
Yes
Feb 25, 2026

Napleton Downtown Chevrolet Buick GMC responded

We're glad to hear Todd and our team made your first service visit a great one! We appreciate your business and look forward to serving you again at Napleton Downtown Buick GMC. Safe travels!

February 24, 2026

Dealership Rating
Employee Rating

My experience at dealership was great. The service person explained everything so I could understand More

by Patricia Whitfield
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brian Jones, Hillary Fields

Feb 24, 2026

Napleton Downtown Chevrolet Buick GMC responded

Thank you for the 5-star review of Napleton Downtown Buick GMC, Patricia! We're thrilled your experience was a great one.

February 18, 2026

Dealership Rating
Employee Rating

Excellent service and comfortable waiting area. My service advisor Todd was very knowledgeable and helpful in assisting me with my vehicle. The technician David took care of the maintenance needed More

by Poochie
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Plachta Technician

Feb 18, 2026

Napleton Downtown Chevrolet Buick GMC responded

Hi Poochie, we're delighted to hear you had a positive experience with our team at Napleton Downtown Buick GMC! We’re glad Todd and David provided excellent service and a smooth maintenance process. We look forward to serving you again. Safe travels!

February 06, 2026

Dealership Rating
Employee Rating

Thorough and upfront with pricing and vehicle needs. Would recommend and have been a customer for 5 years More

by JT
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2026

Napleton Downtown Chevrolet Buick GMC responded

JT, we truly appreciate your loyalty and your wonderful feedback! Thank you for choosing Napleton Downtown Buick GMC and for recommending us. We look forward to serving you for many more years!

January 29, 2026

Dealership Rating
Employee Rating

Never have parts, can’t figure out the issue with my car and i keep having the same issues with my speakers, CarPlay, and my suspension that they fixed and it’s making the same noise More

by Ajeane3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 30, 2026

Napleton Downtown Chevrolet Buick GMC responded

We aim to deliver solutions efficiently, so I am disheartened to learn about the continued issues with your speakers, CarPlay, and suspension. I want to provide the repairs and accommodations you need, so let's connect so that we may work toward resolutions together. I will look for your contact information, but please reach out directly to chicagofeedback@napleton.autos - Napleton Downtown Chicago. Thank you.

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