Gregory Howard | Page 3

Seguin Chevrolet responded

Thank you for your feedback. We sincerely apologize for the frustration you've experienced while waiting on the part needed to resolve your concern. We understand how disappointing it is when a repair takes longer than expected, and we appreciate you bringing this to our attention. We're glad your routine service visits have gone smoothly, but we'd like the opportunity to look into the status of your repair and see how we can help. Please contact our service team at your convenience so we can review your situation and work toward a resolution. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for taking the time to share your feedback, Patty. We appreciate your honesty and are glad Gregory and Ethan were able to provide the level of service and communication you deserved. Going the extra mile for our customers is important to us, and we're pleased they were able to answer your questions and address your concerns, even at the end of the day. Thank you for your recommendation and for continuing to trust our service department with your vehicle. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for your review! We're glad our team was able to quickly diagnose the issue and get you back on the road after those error codes appeared. We appreciate your trust in the entire service team, and we're always here when you need us. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for taking the time to share your feedback! We're glad to hear you received speedy service and that Gregory kept you informed throughout the process. We appreciate your kind words and will be sure to pass them along to him. Thank you for choosing Seguin Chevrolet, and we look forward to assisting you again in the future! - Jeremy Sims, General Manager.

Seguin Chevrolet responded

Thank you for your continued trust in Seguin Chevrolet! We're honored by your recommendation and appreciate your kind words about our team. Thank you for sharing your experience with your family and friends. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for bringing this to our attention. We apologize that your vehicle was returned with an odor that left you disappointed. Providing quality repairs while also returning vehicles in a condition our customers expect is important to us. We'd appreciate the opportunity to learn more about what occurred and discuss your experience directly. Please reach out to our management team at your convenience so we can better understand the situation. - Jeremy Sims, General Manager.

Seguin Chevrolet responded

Thank you for the great review! I’m glad Gregory provided a friendly experience from drop-off to pickup and kept everything completed within the quoted time. We appreciate you taking the time to share your experience with us. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the thoughtful review! I’m glad our team was professional and courteous, and that you felt informed throughout the process. It’s great to hear the cleanliness of the waiting area and lobby stood out as well. We appreciate you trusting us with your vehicle and taking the time to share your experience. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the great review! I’m glad you enjoyed the friendly atmosphere and that your service was completed in a timely manner with an easy checkout process. We appreciate you sharing your experience. - Jeremy Sims, General Manager