Gracie Martinez

Seguin Chevrolet responded

Thank you for the review! We're glad GM Roadside Assistance was able to help get your truck to us and that our team could get everything taken care of. It's wonderful to hear that Gracie provided excellent service. We appreciate your trust in Seguin Chevrolet and thank you for sharing your experience. - Jeremy Sims, General Manager.

Seguin Chevrolet responded

Thank you for the 5-star review! We're glad to hear Gracie provided courteous, knowledgeable service and helped make your visit a quick and efficient one. We appreciate you choosing Seguin Chevrolet and look forward to serving you again in the future. - Jeremy Sims, General Manager.

Seguin Chevrolet responded

Thank you for bringing this to our attention. We apologize that your vehicle was returned with an odor that left you disappointed. Providing quality repairs while also returning vehicles in a condition our customers expect is important to us. We'd appreciate the opportunity to learn more about what occurred and discuss your experience directly. Please reach out to our management team at your convenience so we can better understand the situation. - Jeremy Sims, General Manager.

Seguin Chevrolet responded

Thank you for the review, Kimberly. I’m glad Gracie was pleasant, kind, and helpful while answering all of your questions. It’s also great to hear your visit was quick and easy from start to finish. We appreciate your support and your kind words for our team. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you, Angie! I’m glad our team was attentive to your wants and needs and made the experience comfortable with no pressure. We appreciate your kind words for Gracie, Jorge, and Steven, and thank you for choosing Seguin Chevrolet. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for sharing your experience! I’m sorry to hear about the issue with your Tahoe, but I’m glad Gracie was able to help put you at ease and take great care of you throughout the process. It’s great to hear she was attentive, friendly, and made such a positive impression during your visit. We truly appreciate your trust in our team. - Jeremy Sims, General Manager

Seguin Chevrolet responded

I’m glad Gracie was extremely helpful and that our technicians took great care of your truck. We appreciate you sharing your experience and your support. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for your feedback. I’m sorry to hear your experience did not meet expectations. We strive to provide quality service and clear communication to every customer, and I would appreciate the opportunity to learn more about your visit and address your concerns directly. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the great review! I’m glad you continue to receive friendly service on your Silverado and that our team across service, sales, and reception has made a strong impression. We appreciate your continued trust in Seguin Chevrolet. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the review! I’m glad scheduling was easy, the repair was handled well, and that the drop-off at your workplace made things even more convenient. We appreciate you sharing your experience. - Jeremy Sims, General Manager