The sales manager was efficient and very pleasant to
interact with, I was very pleased with the service provided.
interact with, I was very pleased with the service provided.
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by DJTEDDANCINROCKSTHEHOUSE
Verified Customer
Verified Customer
Jan 05, 2025 -
Volkswagen of Salem responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Whenever they change the oil, they always leave the
engine stained with oil. That is not being professional.
engine stained with oil. That is not being professional.
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by ESMERALDAARIASVALENCIA96
Verified Customer
Verified Customer
Service Price Transparency
Jan 08, 2025 -
Volkswagen of Salem responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
I come here for my life time oil changes, and usually get
some other maintenance done. They're able to effectively diagnose any issues and resolve them in a timely manner.
some other maintenance done. They're able to effectively diagnose any issues and resolve them in a timely manner.
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by Taylor P
Verified Customer
Verified Customer
Service Price Transparency
Dec 29, 2024 -
Volkswagen of Salem responded
Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Excellent service as always
Very helpful nice work and
courtesy
I have no negative comments at all
courtesy
I have no negative comments at all
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by michael.grainey
Verified Customer
Verified Customer
Service Price Transparency
Dec 29, 2024 -
Volkswagen of Salem responded
Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Clean,friendly and done on time.
i would recommend the service center to my friends.
i would recommend the service center to my friends.
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by HATTIEBLASER
Verified Customer
Verified Customer
Service Price Transparency
Dec 23, 2024 -
Volkswagen of Salem responded
Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
I bought an extended warranty through your company for 5k
And now when I need to work done i'm out of luck.
And now when I need to work done i'm out of luck.
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by Nick
Verified Customer
Verified Customer
Service Price Transparency
Dec 23, 2024 -
Volkswagen of Salem responded
Thank you for providing this feedback, Nick, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
The service start on time, comfortable facility, good
información about other car needs and ask for authorization, we get satisfied with the service
información about other car needs and ask for authorization, we get satisfied with the service
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by María Evelia Moreno
Verified Customer
Verified Customer
Service Price Transparency
Dec 16, 2024 -
Volkswagen of Salem responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Maria, and it's great to hear about your excellent experience here at Volkswagen of Salem.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Service was great, got me in and out in no time.
Friendly and informative with all the work they needed to do.
Friendly and informative with all the work they needed to do.
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by JLLSTE
Verified Customer
Verified Customer
Service Price Transparency
Dec 16, 2024 -
Volkswagen of Salem responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Aggressive service manager.
Just flat out disrespectful. He has no customer service skills….. basically pay, or take a hike. Had issue with a recall that was performed in 2019 o
Just flat out disrespectful. He has no customer service skills….. basically pay, or take a hike. Had issue with a recall that was performed in 2019 on a leaking fuel filter…. Fixed with cellophane tape per VW corporate decision. That fix was done at a Southern California dealership. It failed when I moved up to Oregon.I was told the warranty ran out on the fix. (How do they warranty sticky tape?) anyway, a bad combination of a, not to sharp service manager and a bad corporate decision. I was told by coworkers to never go to that dealership, it’s known to be the worst in Salem.
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by Fred
Verified Customer
Verified Customer
Service Price Transparency
Dec 16, 2024 -
Volkswagen of Salem responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
They are horrible, left my windows down while it was
pouring rain for a week straight, and killed my battery, tried to jump the car and it no longer would start due to them not properly putting the car
pouring rain for a week straight, and killed my battery, tried to jump the car and it no longer would start due to them not properly putting the car back together, this place is horrible would not recommend.
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by grayson striano
Verified Customer
Verified Customer
Service Price Transparency
Dec 14, 2024 -
Volkswagen of Salem responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Grayson, please reach out to us directly to let us know the best way to contact you and we will reach out.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
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