

304 Reviews
Write a Review304 Reviews of Gavynn Norris
June 20, 2025
The overall experience was phenomenal. Edwin Chan really made sure I was taken care of in a timely manner. Special thanks to the technician for fixing my vehicle right the first time. Also Edwin Chan really made sure I was taken care of in a timely manner. Special thanks to the technician for fixing my vehicle right the first time. Also all of the advisors have been great and always helped while being very kind. Recommend to all of my friends and family to do business with James Wood More
Other Employees Tagged: Roger Musgrove, Jarrett Abel, Edwin Chan, Samantha Oliphant, Tim Wilkins, Jared Laska, Mike Belew, Robert Cook, Jonatan Camunez
June 09, 2025
The repair for water leak was misdiagnosed. The water was not coming from the AC system. It rained last night and there was water on the passenger floor mat again. This is the same thing that The water was not coming from the AC system. It rained last night and there was water on the passenger floor mat again. This is the same thing that was happening before I bought it in 3 weeks ago. I suspect the drain on the right lower corner of the front windshield is plugged and needs to be cleaned out. It cost me $500 for the incorrect repair. I would like the correct repair to be performed at no additional cost to me. I called twice and left voice messages. Also texted. So far no replies 3 hours later. Additionally regarding my May service. I was quoted $1200 but when I picked the car up it was over $1500 with no explanation as to why I was charged $300 more. More
June 07, 2025
Thankfully my vehicle is repaired and AC is working well. However it took 2 visits which amounted to more labor costs . Overall the people at James Wood are helpful, courteous and do their job well However it took 2 visits which amounted to more labor costs . Overall the people at James Wood are helpful, courteous and do their job well More

