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Gary Nelson
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160 Reviews
160 Reviews
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160 Reviews of Gary Nelson
June 23, 2024
Excellent customer service. Courteous and very fast! Helpful in explaining the charges and recall information. Courteous and very fast! Helpful in explaining the charges and recall information. More
by cmerges1
Verified CustomerOther Employees Tagged: Darren Gokey
Helpful 
June 21, 2024
My service was truly exceptional. I love my Sorento and Coastal Kia is helping me maintain and use it for many more years. Gary Nelson kept me informed of the work being done, and I w I love my Sorento and Coastal Kia is helping me maintain and use it for many more years. Gary Nelson kept me informed of the work being done, and I was out of there earlier than expected. Thanks again. More
by hwaynet01
June 20, 2024
The service department wasted no time getting our Kia Soul into the shop to determine fuel leak. Part was ordered and replaced ahead of estimated time of completion. However there were two noticeable dif Soul into the shop to determine fuel leak. Part was ordered and replaced ahead of estimated time of completion. However there were two noticeable differences with the vehicle upon return. The vehicle was washed, but not the wheels and the instrument panel was not returned to the pre-turn in configuration. More
by DRZYZGAT
June 20, 2024
From day, one walking into the dealership, it was perfect. Everybody had smiles on their face. Everybody was happy there was no negativity in the air. perfect. Everybody had smiles on their face. Everybody was happy there was no negativity in the air. More
by TWISTED.B.SMITH
Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman, Guder "GQ" Quezada, Darren Gokey, Tony Kirschner , Guss Ventura
June 15, 2024
Everyone is very nice and ask if I need anything and always answer any question I have….i always feel comfortable with the people who help me always answer any question I have….i always feel comfortable with the people who help me More
by TB7JS3
Other Employees Tagged: John Wigger, Bob Tomlin, Michael Mascavage, Sam Weisman, Guder "GQ" Quezada, Darren Gokey, Tony Kirschner, Chris Case
June 14, 2024
$165. towing $2424.40 repair bill, and problem I came in to Kia for returned, on drive home less, than 15 miles into my drive. The towing company said mayb towing $2424.40 repair bill, and problem I came in to Kia for returned, on drive home less, than 15 miles into my drive. The towing company said maybe it will improve with driving, it did, for a day. I couldn't trust that it would make it back to Kia without stalling at a stop sign or when slowing for a corner, and how much more money should I spend? I tried better gas, no change. Since the original issue I brought it in for had no improvement, it must not have been the $2049.95 catalytic converter replacement that was the problem. Per hours on google/Kia forum sites, looks like it is a common issue...no check engine light, no codes thrown at Kia or Auto Zone when I checked it there after bringing it home, and others online also said sometimes it starts right away, sometimes not. Per google it could be a crank position sensor, which is covered in my Lifetime Limited Powertrain CNA warranty, but I hate to spend another $165. to have it towed back to Kia, and really don't know how safe it is to try to drive it in the traffic back to Kia. I don't mind spending a little more money on the chance it might be a less expensive thing that is covered under the warranty, since I just invested $2424.40. In the meantime, I needed a vehicle, so rented a vehicle for a week so I could get to work, and, look at new vehicles. I didn't risk driving it to Wilmington to trade in, and I would have got less that the $2424 I just spent on it as a trade-in, or at Carfax. I might go to the mechanic who is also the towing service, and get a diagnosis, they don't bill CNA, but CNA requires the repair shop call them first, and was told "they really don't like to mess with the 3rd partys" So I might use them still, and I will call while at their shop, that might work, or find another repair shop closer to me than Kia. I know car diagnosis is not cut and dried...but I just spent all that money on a car I cannot use other than very short trips in light traffic very close to home. It is just frustrating. In the meantime, I bought a new Subaru. putting the same amount down on the new car as I spent on the Kia repair bill that did not seem to even slightly fix the issue I brought it in for. The Service Department at Kia has been so good to me over the years, and it is just frustrating. It would have been much more palatable if my repair bill was $200-500, and the original issue I brought it in for, still wasn't fixed. But $2424, plus towing, plus a rental. It stings. It made it 138k miles. We hit that time of plunking down money and still having problems. Inspection is due soon, and it needs tires, so my best bet might be to pray-drive it to the Carfax lot while sticker is still good. Okay, done whining. I'll miss you guys at Kia Service, thanks especially to Sam and Bob:) Thanks for listening. More
by NCHESTER2013
Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman, Darren Gokey, Tony Kirschner
June 12, 2024
They do not provide rental cars for recalls. Took my car in for four recalls to be completed, they said they could get me a rental car at discount for around $40. I live an hour away from the de Took my car in for four recalls to be completed, they said they could get me a rental car at discount for around $40. I live an hour away from the dealership. They were very nice. More
by SLGAWEDA
Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman, Darren Gokey, Tony Kirschner
