Gamaliel Benitez

Town East Ford responded

Thank you for sharing your experience. We are truly sorry to hear about the issues you faced during your visit. It’s concerning to hear about the vehicle sale situation and the impact it had on your credit. This is certainly not the standard of service we strive to provide. We understand your frustration and would like to address your concerns directly. Please contact Eddie Almodovar, who is dedicated to resolving such matters, at Ealmodovar@vtaig.com. Eddie will be able to assist you with finding a resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

Town East Ford responded

Thank you for sharing your feedback. We are sorry to hear that the issue with your truck was not resolved on the first visit and that you had to return for a second time. This is not the level of service we aim to provide. To address this matter and ensure it is resolved to your satisfaction, please contact Terri Scott, our Customer Relations Manager, at Tscott@towneastford.com. We appreciate your patience and are committed to making things right.

Town East Ford responded

Thank you for the glowing review! It sounds like you’re excited about your new vehicle and the features it offers. We’re thrilled to hear that you’re satisfied with your purchase and the service you received. If you have any questions or need further assistance, feel free to reach out. Enjoy your ride, and thanks again for choosing us!

Town East Ford responded

We apologize for the extended wait time and any inconvenience it caused. Your feedback is important to us, and we want to address your concerns directly. Please reach out to Tyler Robles at trobles@towneastford.com and Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can discuss your experience in detail and work towards a resolution. Thank you for bringing this to our attention.

Town East Ford responded

Thank you for your kind words! We're thrilled to hear that Cas, Gamaliel, and Drew were able to assist you in getting the vehicle that you wanted. If you need anything else or have further questions, feel free to reach out. We look forward to serving you again!

Town East Ford responded

Thank you for the 5-star review and your honest feedback, we truly appreciate it! We're happy you found the truck you needed and enjoyed your time at Town East Ford. At Town East Ford, we strive to create a welcoming and friendly environment where customers feel comfortable throughout the sales process. We understand your perspective on the initial presentation of figures, and we're always looking for ways to improve the transparency and clarity of our communication. We're glad you connected with Gamaliel and the team – that's what makes Town East Ford special! Congratulations on your new truck, and please don't hesitate to reach out if you have any questions or need service in the future.

Town East Ford responded

Wow, that's a fantastic review – thank you for taking the time to share your experience! We're thrilled to hear every step of the way, from greeting you (thanks Gama!) to driving away in your new car, was enjoyable. It sounds like Gamaliel Benitez did an excellent job listening to your wants and needs for a new vehicle, and keeping the focus on what mattered most to you. That's exactly what we strive for in our sales team. We'll be sure to pass on your kind words! Kudos to Cody (sales manager) as well for maintaining professionalism during the finalization process, especially considering car buying negotiations can sometimes get tricky. We appreciate your understanding! And a big thank you to Cas (finance) for making the final steps painless and taking your input into consideration. A smooth financing experience is a key part of the car buying journey. In summary, we're absolutely thrilled you had an exceptional experience at Town East Ford! That's exactly what we aim for. We truly appreciate your recommendation to others looking for a new vehicle. Please don't hesitate to reach out to Gama, Cody, Cas, or anyone on our team if you have any questions or need anything at all in the future.

Town East Ford responded

We at Town East Ford are delighted to hear you love coming here! Knowing we consistently take good care of you makes our day. We strive to create a welcoming and positive experience for all our customers, so your enthusiasm for Ford and our dealership is truly rewarding. Highly recommending us to others means the world to us! We appreciate you spreading the word. Thank you again for choosing Town East Ford and for recommending Ford. We look forward to seeing you again soon!

Town East Ford responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you were satisfied with our service. Your kind words mean a lot to our team. We look forward to serving you again in the future

Town East Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!