Service was friendly and prompt. Reception answered all
of my questions and stayed in communication the whole time my car was getting worked on.
of my questions and stayed in communication the whole time my car was getting worked on.
More
by vickicornell
Verified Customer
Verified Customer
Nov 23, 2021 -
Glen Toyota responded
Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future!
Stay safe!
Rob D
GM
The service was great..in-take was fast, efficient,
courteous, and I was taken on-time and finished quickly.
courteous, and I was taken on-time and finished quickly.
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by jacqui71654
Verified Customer
Verified Customer
Nov 13, 2021 -
Glen Toyota responded
Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future!
Stay safe!
Rob D
GM
The staff is always friendly and helpful my favorite
salesman is Jayson. I come to this dealership for 15 years
salesman is Jayson. I come to this dealership for 15 years
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by Schnucki
Verified Customer
Verified Customer
Nov 13, 2021 -
Glen Toyota responded
Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future!
Stay safe!
Rob D
GM
Professional, courteous, knowledgeable staff, listened,
and answered all my questions, explained what and how much to expect. From happy customer!
and answered all my questions, explained what and how much to expect. From happy customer!
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by hona.gordon
Verified Customer
Verified Customer
Nov 03, 2021 -
Glen Toyota responded
Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future!
Stay safe!
Rob D
GM
I leased my car on 08/11, broken on 09/01with airbag
malfunction.
They claimed that from water,proposed 800$ to be charged from the insurance within 3 days.
Then changed to be 76000 within 10 days.
malfunction.
They claimed that from water,proposed 800$ to be charged from the insurance within 3 days.
Then changed to be 76000 within 10 days.
it took 45 days for partial fixing must to be after another month at least.
No offer for replacement car claiming unavailability.
No reimbursement for the cost of unused lease payed on full on time.
unclear messages always .
Internal troubles reflected negatively on the whole process.
I am waiting for contact from higher customer service management since2 months.
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by WSAMIR2005
Verified Customer
Verified Customer
Other Employees Tagged:
Bruce Fired and Tim
Nov 01, 2021 -
Glen Toyota responded
Hi I am unable pull your information based on the username here. Please contact Tim Broderick at tbroderick@glentoyota.com so we can rectify the situation. Thanks Rob D GM
Couldn’t reach anyone directly on the phone got
transferred to vm twice even after reaching an operator and therefore didn’t have additional recommended work done.
transferred to vm twice even after reaching an operator and therefore didn’t have additional recommended work done.
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by Ddziura
Verified Customer
Verified Customer
Oct 26, 2021 -
Glen Toyota responded
Hi I am unable pull your information based on the username here. Please contact Tim Broderick at tbroderick@glentoyota.com so we can rectify the situation. Thanks Rob D GM
I have always received excellent service except for
washing the car, I have never commented on them, it leaves much to be desired, they always leave it wet. I'd rather they didn't wash it. I think th
washing the car, I have never commented on them, it leaves much to be desired, they always leave it wet. I'd rather they didn't wash it. I think that in order not to do things well, it is better not to do them…
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by PSATURNO07
Verified Customer
Verified Customer
Oct 26, 2021 -
Glen Toyota responded
Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future!
Stay safe!
Rob D
GM
Great service and open area for waiting that lets me work
if needed. Always fast when getting service done on vehicle.
if needed. Always fast when getting service done on vehicle.
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by MAYORGA80
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Finn
, Richard Jennings, Jayson Mota-Herrera
Oct 26, 2021 -
Glen Toyota responded
Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future!
Stay safe!
Rob D
GM
Professional pleasant thorough. The staff is
knowledgeable without bring superior and they work in a timely fashion.
knowledgeable without bring superior and they work in a timely fashion.
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by Suzymccrn
Verified Customer
Verified Customer
Oct 26, 2021 -
Glen Toyota responded
Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM
The problem I took it in for was not fixed. I called and
was promised a call back that I never received. The next appoinment they had available was a week away. I have to travel to work. The car was suppose
was promised a call back that I never received. The next appoinment they had available was a week away. I have to travel to work. The car was supposed to be fix, at least that is the expectations I have from a dealership. Now, if I want them to travel shoot my car again I have to wait a week. I'm just wishing the same service upon their family members.
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by Juana
Verified Customer
Verified Customer
Oct 20, 2021 -
Glen Toyota responded
Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Tim Broderick at tbroderick@glentoyota.com so we can rectify the situation.
I am sure that there is no way that all 5 of the checked off employees were involved this transaction. In some cases they are not in the date you may have been in on. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com.
Thanks for your time.
Rob D
GM
Oct 20, 2021 -
Glen Toyota responded
Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Tim Broderick at tbroderick@glentoyota.com so we can rectify the situation.
I am sure that there is no way that all 5 of the checked off employees were involved this transaction. In some cases they are not in the date you may have been in on. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com.
Thanks for your time.
Rob D
GM
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11 yrs, 8 mos
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