Freddy Padilla | Page 3

Always great to deal with. Friendly and knowledgeable. No surprises. They keep you informed of the problem, the cost, and how long it will take. Friendly and knowledgeable. No surprises. They keep you informed of the problem, the cost, and how long it will take. More

by RFELTON801 Verified Customer Verified Customer

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Muy bueno muy amable las personas y los mejores precios del mercado les invito a que venga y se lleven su auto del mercado les invito a que venga y se lleven su auto More

by madelinegarcia141 Verified Customer Verified Customer

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I was cursed by employee and treated unprofessionally from the minute I stepped into the service center. Staff was already angry and bad mouthing others upon my arrival horrible first time experience from the minute I stepped into the service center. Staff was already angry and bad mouthing others upon my arrival horrible first time experience More

by ericarnyc Verified Customer Verified Customer

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My overall experience with the service department is excellent. I am always confident with the work. I appreciate being updated directly from the mechanic. I found him to be thorough, and complete ver excellent. I am always confident with the work. I appreciate being updated directly from the mechanic. I found him to be thorough, and complete very informative. The lady needs to be more personable. I left feeling like I interrupted her day. I always recommend this service department to my friends and family members who own Toyota vehicles. More

by selinagbrown Verified Customer Verified Customer

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Dealership was very clean and well appointed. Freddy was very friendly and helpful. Great experience! Freddy was very friendly and helpful. Great experience! More

by ricosgrove Verified Customer Verified Customer

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Helpful and friendly. No hard sell on optional service. Really customer-oriented. Makes me very comfortable to bring my car here. No hard sell on optional service. Really customer-oriented. Makes me very comfortable to bring my car here. More

by gloria.a.shih Verified Customer Verified Customer

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The gentleman who assisted me was very polite and accomodating despite the fact that I arrived more than 5 minutes late. I felt bad about arriving late since I was the last appointment of the day, b accomodating despite the fact that I arrived more than 5 minutes late. I felt bad about arriving late since I was the last appointment of the day, but the associate (I did not get his name but it shows "Freddy" on my receipt) was extremely gracious about it. In addition to his politeness and professional demeanor, I received the absolute BEST car wash that I ever received when bringing my car for service. I had told Freddy that my mats were a mess and to just do what he could. Well, he went above and beyond! I did not get a chance to thank him because I was in my car driving away when I noticed the excellent job. Please pass along my thanks to Freddy for everything! More

by dkm531 Verified Customer Verified Customer

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I asked to have the DCM module looked at and hopefully replaced. An attempt to update the module was made but no update was available. The I was told by Toyota phone support that the DCM module is likely replaced. An attempt to update the module was made but no update was available. The I was told by Toyota phone support that the DCM module is likely the cause of the system’s numerous crashes and quarks. But not attempt was made to replace the module. I’m upset that I paid extra for this head unit and the unit doesn’t work properly or reliably. More

by moran.daniel4517 Verified Customer Verified Customer

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Excellent work very courteous got the job done not a long wait great service nice facilities wait great service nice facilities More

by BENIMOFF Verified Customer Verified Customer

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Service center is very slow. Took a little over 2 hours for a regular oil change. Also, the technology in the center is poor. The large screen that displays the status of the veh Took a little over 2 hours for a regular oil change. Also, the technology in the center is poor. The large screen that displays the status of the vehicles was blank the entire time, even though there were multiple people waiting. The text message system, the texts come through with just variables instead of your information. For instance, I got a text that said %DEALERSHIPNAME% is current working on your %YEAR% %MAKE% %MODEL%. The scheduling website also seems broken. It would not let me choose an oil change no matter what I did. The only service available to be was tire rotation, I could not get oil change to come up, I had to call to make the appointment. The staff are friendly, but the work is slow and the technology is not working properly. More

by babaki1 Verified Customer Verified Customer

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